4-Star Hotels in New York State, United States

Service was great but my daughter left her headphones in the room and we called lost and found right after we checked out and no one returned my call. Had to call like 4 times and when I was able to finally talk to a concierge they said that there were not there!

The hotel has a perfect location in a great area in Manhattan, just on Times Square. The rooms are tiny but new and confortable, it is a good value for money all in all considering location in Manhattan. Highly recommended, i will definitely be back soon again!.

The hotel is in a great location. Fascinating view. Unfortunately, the lounge was closed from Friday lunchtime, making it unavailable for our stay :-( Nice staff at check-in. Unfortunately, important information wasn't provided (or was only provided after the second request) (that you have a $15 daily budget for the restaurant and kiosk). The correct billing of this budget on our check-out bill was also only corrected upon request. It could be better! And, larger sheets would be welcome, so they don't constantly slide off the bed.

The location is nice, close to Times Square. The hotel is clean, as other Hilton hotels. Breakfasts are good too, with very pleasant service. But there are some things that left that bitter feeling after my stay that I would like to share. 1. Destination charge. This is the second Hilton hotel in New York I have stayed at, and both charged additional USD35 for so-called destination fee per night. As the receptionist said, it’s MANDATORY. This 35 dollars are charged per day and the guest must use it the same day, they don’t even accumulate. How do you spend it? In the hotel restaurant or bar. What can you buy with it? Three bottles of drinking water, or two cans of beer…. Why am I forced to spend my money on the things that I don’t need and that are so overpriced? You already charged me for the room, and I happily paid for it. 2. The hotel page here shows a picture of “swimming”. It’s a rooftop swimming pool. I was excited to have a chance to spend some time in the pool. The reception said there was none. Please remove the picture from the page, as it is misleading. 3. There is no tea or coffee in the room. That’s the amenity available in every hotel, even the cheap ones. But when we called the service, they said: no, we don’t offer coffee or tea. But they did bring us a kettle:) I can see that it’s not listed in the available amenities here, but I didn’t even expect that. It’s such a little thing that makes your guest’s stay more comfortable. Anyways, it was quite a pleasant stay despite these unpleasant details. Thank you.

The shuttle service to LGA and subway station is awesome! And the room is quite clean.

After reading the reviews on here I wasn’t expecting too much from this hotel. I wanted to write some comments that reflect on the main themes I picked up (where they were similar and different). It seems I wasn’t charged the additional destination fee for my stay, although I had to ask a second member of staff to confirm as the first wasn’t clear. When I arrived for check in there was no wait. The staff member was not terribly friendly and welcoming. Of all the three hotels I stayed at in three different cities in the US, this stuck out as the poorest customer service. It wasn’t awful just not as welcoming as the other places. The information provided was not as clear and the general manner quite abrupt. The room was clean but the hotel generally was dated. The rooms didn’t seem fully clean or fresh but it was more that things were scratched, worn and dated rather than dirty. There were some stains on the carpet too. The location was, as others have said, excellent. I would have expected more for the price but it also was better than expected from reading some of the reviews on here.

The location is ok, but there’s no subway stations nearby, so you need to go to Central Terminal Station as the closes place to take it. Or walk, which is in general OK, unless it’s raining, 😁. The room is fantastic, but the general conditions of the hotel let you know that it’s an old one. Also, I was charged extra in the hotel, what I was not made aware of. They give you back part of it as a “credit” to spend in THEIR cafe, which is OK, but I rather spend the money somewhere else, specially because I booked the room without breakfast because I don’t eat too much in the morning and, therefore, it’s a waste of money to pay for it at hotels in a city like NY.

I had a wonderful stay at the hotel. The staff was friendly and welcoming, the room was clean and comfortable, and the amenities exceeded my expectations. I especially loved how quiet and relaxing the atmosphere was, making it easy to unwind. I would definitely stay here again!

Decent experience, location was nice. However, the water system was disappointing as water was constantly cloudy even after complaining. Rooms were very small as well, which is although understandable since it’s manhattan. Staffs were friendly though, which was nice.

Our best hotel in NYC - very satisfied with the people who work here and also the service.. I would like to stay here again and in other countries I always liked Westin but the recognition of the brand image has been better!! I give 6 stars out of 5!

Service was great but my daughter left her headphones in the room and we called lost and found right after we checked out and no one returned my call. Had to call like 4 times and when I was able to finally talk to a concierge they said that there were not there!

The hotel has a perfect location in a great area in Manhattan, just on Times Square. The rooms are tiny but new and confortable, it is a good value for money all in all considering location in Manhattan. Highly recommended, i will definitely be back soon again!.

The hotel is in a great location. Fascinating view. Unfortunately, the lounge was closed from Friday lunchtime, making it unavailable for our stay :-( Nice staff at check-in. Unfortunately, important information wasn't provided (or was only provided after the second request) (that you have a $15 daily budget for the restaurant and kiosk). The correct billing of this budget on our check-out bill was also only corrected upon request. It could be better! And, larger sheets would be welcome, so they don't constantly slide off the bed.

The location is nice, close to Times Square. The hotel is clean, as other Hilton hotels. Breakfasts are good too, with very pleasant service. But there are some things that left that bitter feeling after my stay that I would like to share. 1. Destination charge. This is the second Hilton hotel in New York I have stayed at, and both charged additional USD35 for so-called destination fee per night. As the receptionist said, it’s MANDATORY. This 35 dollars are charged per day and the guest must use it the same day, they don’t even accumulate. How do you spend it? In the hotel restaurant or bar. What can you buy with it? Three bottles of drinking water, or two cans of beer…. Why am I forced to spend my money on the things that I don’t need and that are so overpriced? You already charged me for the room, and I happily paid for it. 2. The hotel page here shows a picture of “swimming”. It’s a rooftop swimming pool. I was excited to have a chance to spend some time in the pool. The reception said there was none. Please remove the picture from the page, as it is misleading. 3. There is no tea or coffee in the room. That’s the amenity available in every hotel, even the cheap ones. But when we called the service, they said: no, we don’t offer coffee or tea. But they did bring us a kettle:) I can see that it’s not listed in the available amenities here, but I didn’t even expect that. It’s such a little thing that makes your guest’s stay more comfortable. Anyways, it was quite a pleasant stay despite these unpleasant details. Thank you.

The shuttle service to LGA and subway station is awesome! And the room is quite clean.

After reading the reviews on here I wasn’t expecting too much from this hotel. I wanted to write some comments that reflect on the main themes I picked up (where they were similar and different). It seems I wasn’t charged the additional destination fee for my stay, although I had to ask a second member of staff to confirm as the first wasn’t clear. When I arrived for check in there was no wait. The staff member was not terribly friendly and welcoming. Of all the three hotels I stayed at in three different cities in the US, this stuck out as the poorest customer service. It wasn’t awful just not as welcoming as the other places. The information provided was not as clear and the general manner quite abrupt. The room was clean but the hotel generally was dated. The rooms didn’t seem fully clean or fresh but it was more that things were scratched, worn and dated rather than dirty. There were some stains on the carpet too. The location was, as others have said, excellent. I would have expected more for the price but it also was better than expected from reading some of the reviews on here.

The location is ok, but there’s no subway stations nearby, so you need to go to Central Terminal Station as the closes place to take it. Or walk, which is in general OK, unless it’s raining, 😁. The room is fantastic, but the general conditions of the hotel let you know that it’s an old one. Also, I was charged extra in the hotel, what I was not made aware of. They give you back part of it as a “credit” to spend in THEIR cafe, which is OK, but I rather spend the money somewhere else, specially because I booked the room without breakfast because I don’t eat too much in the morning and, therefore, it’s a waste of money to pay for it at hotels in a city like NY.

I had a wonderful stay at the hotel. The staff was friendly and welcoming, the room was clean and comfortable, and the amenities exceeded my expectations. I especially loved how quiet and relaxing the atmosphere was, making it easy to unwind. I would definitely stay here again!

Decent experience, location was nice. However, the water system was disappointing as water was constantly cloudy even after complaining. Rooms were very small as well, which is although understandable since it’s manhattan. Staffs were friendly though, which was nice.

Our best hotel in NYC - very satisfied with the people who work here and also the service.. I would like to stay here again and in other countries I always liked Westin but the recognition of the brand image has been better!! I give 6 stars out of 5!

It's close to Niagara Falls State Park (not visible from the accommodation, but all American hotels are like that). The pool is well-maintained, so it's good to go with kids. However, the accommodation's soundproofing isn't that good.

Really close to everything. Nice views from the Hotel. The Hotel is so tall you can see it everywhere!! Rooms were good size and beds were comfortable. 😃

Nice location with room facing the river and balcony. Staff provided us with complimentary cookies when we purchased from the mini bar for something to eat in the middle of the night

It's close to Niagara Falls State Park (not visible from the accommodation, but all American hotels are like that). The pool is well-maintained, so it's good to go with kids. However, the accommodation's soundproofing isn't that good.

Really close to everything. Nice views from the Hotel. The Hotel is so tall you can see it everywhere!! Rooms were good size and beds were comfortable. 😃

Nice location with room facing the river and balcony. Staff provided us with complimentary cookies when we purchased from the mini bar for something to eat in the middle of the night