5 Stars Hotels in Gauteng, South Africa

The service was exceptional from the moment I stepped into the hotel. Was welcomed by the Potter who took my bags from the car and accompanied me to the reception area for my check in. The concierge was amazing all the way to my room. The environment is serene and very clean. I enjoyed the food which is reasonably priced as well.

If there were another Hilton’s in Johannesburg, that is where I’d be staying. But there is no other option for a loyal Hilton guy like me, so I spent 10 nights at the Hilton Sandton. I will readily admit that from day-to-day, the staff and the facilities were absolutely wonderful. Staff were friendly and accommodating, the Executive Lounge was very well serviced, the restaurant was excellent, the hotel grounds superb, the Business Centre efficient. I had pre-arranged airport pickup and daily business rides through the hotel and our driver MORGAN proved himself many times over to be reliable and flexible thoughout my stay. However, both the checkin and checkout process with the Front Desk were distasteful, disturbed my entire stay, and made me wish I was somewhere else. I had reserved and prepaid for a King room; as a long time Diamond member, I naturally expected some sort of upgrade, especially since I was staying for 10 nights. After 18 hours of flights, and a further 24 hours of layover, all I wanted to do was sleep. I had checked in online and knew my room assignment. At the Front Desk, I handed over my American Express Hilton card, and passports for my wife and I to HOWARD (“an experienced Front Office team member” according to hotel General Manager JOHN MCAREE). At first, HOWARD could not find my reservation and, next, once found thought it had been cancelled and, next, thought the reservation was in my wife’s name (it was not), and finally when he found the reservation, took a copy of my wife’s passport (but not my own for some unknown reason). I then had the temerity to ask if there any possibility of an upgrade. “Oh no no no” said Howard. “Why not” I asked. “Because you checked in online. Once the room is assigned, there is no changing it” said HOWARD. I knew from experience this was rubbish and not in compliance with Hilton policy or procedures. Indeed, when I checkedin online, the Hilton website said that an upgrade would be made available if possible. So I gently persisted in my questioning, and Howard gently insisted that no upgrade was possible since I had checked in online. I believe it was only when I asked for the business card of the General Manager that HOWARD checked with a colleague and, indeed, an upgrade was magically offered. It was the lowest level of upgrade possible, but something is better than nothing. I thanked him for the upgrade, and again asked for the GM’s business card. They had none. Indeed, they wrote down his name for me (three times with three different spellings) but did not know his phone # or email address. (I later googled him and got both). Perhaps due to this little interaction, HOWARD forgot to tell me about the Business Centre, the gift shop, the free shuttle to the local mall, hotel restaurant hours, the WIFI code, the hotel spa, or any of the other hotel services. He did mention the Executive Lounge several times in a tone approaching reverence. Never in my 20 years of experience with Hilton

The hotel environment is beautiful. I had dinner at the hotel restaurant once before, and I wanted to experience it once. The location of the restaurant is great, the view is expansive, the autumn scenery is beautiful, and the meal is also very good. The room is spacious and comfortable. The room I booked has two balconies with beautiful views on both sides. The attitude of the service staff is very good, and the service is very considerate and meticulous. Very recommended to stay.

I recently had the pleasure of staying at this beautiful hotel and I must say, it exceeded all my expectations. From the moment I arrived, I was impressed by its excellent location, top-notch service, and overall hospitality. The hotel's location was simply outstanding. It was conveniently situated, allowing easy access to nearby attractions and amenities. Whether it was exploring the city or embarking on a safari adventure, the hotel's central location made it a perfect base for my travels. The service provided by the hotel staff was truly exceptional. From the warm welcome at check-in to the attentive assistance throughout my stay, I felt genuinely cared for. The staff went above and beyond to ensure that all my needs were met, including a special favor of allowing me to leave my suitcase while I was away on the safari. Their flexibility and accommodating nature were greatly appreciated. The hotel itself was a sight to behold. It exuded elegance and charm, with its beautifully designed interiors and well-maintained facilities. The attention to detail was evident in every aspect, from the tastefully decorated rooms to the inviting common areas. It was a pleasure to return to such a comfortable and inviting space after a long day of exploring. Overall Rating: ★★★★★

The environment is very good, the decoration is actually okay, but after all, it can still be seen after a long time, and the health status is okay, that is, a pillow on the sofa is broken, and the pillows in the room for the 21st night after tax increase have to be used well Right. The service was very good. No matter whether the deposit was discussed during the check-in of the previous generation or later led to the room, it was very gentle and polite. Many people praised the delicious breakfast.

Stayed one night at the end of a long day on the road and thought this was the perfect antidote before flying home. The location of the hotel is quite wonderful, just over the road from the terminal and just exudes calm - much appreciated after some chaotic days. The warm and friendly welcome from Kea checking me in really set the scene for a marvellous stay. My room was wonderfully luxurious and gave me ample opportunity to recover from my travels. The swimming pool on the 8th floor is surprisingly compact, with the lifts opening directly onto the poolside, but it is perfectly fine for a morning dip. It also offers a splendid view out over the terminal and the runways beyond. The pool was not in the best condition (e.g. one of the steps on the ladder into the pool was broken) but I assume this will be addressed by the 3 week long closure and refurbishment of the 8th floor (5 July-23 July 2023). The food on offer at the hotel is quite superb. The dishes I tried from the evening dining menu, room service menu and breakfast menu were all quite superb. The French toast served up for breakfast was particularly delicious. Overall, I thought this hotel was excellent and I would happily stay here again on my next visit to South Africa.

Very good, Marriott style and tone, the same taste, the location is also very good, in a specially designated area of ​​Melrose, there are security guards at the entrance and exit

What a beautiful view of the union building and a clean,big, blue beautiful pool side. The meeting rooms were so quiet and the internet connection was perfect for working. The staff was so helpful and kind I would totally recommend it

I am a Tour Manager and had a group of 42 American tourists. Our entire stay at Sandton Sun was excellent. All the staff were friendly, helpful and full of friendly smiles. Top service from all concerned. Well done Sandton Sun. I need to mention Marcia at the front desk. She assisted me with many queries, and was always ready to assist. A really wonderful individual to have had the honour of meeting. Well done and thanks for all your cheerful and friendly assistance.

Picked this hotel due mostly to location, stayed only one night. We used the Gautrain to get to the hotel from the airport, it was an easy and safe walk with luggage to the hotel along a pedestrian only street. Check in staff were very friendly and offered us a much needed cool welcome drink. Room was wonderful, AC was working and we each had a generous bottle of water, if there was any load shedding that night we did not notice it. We decided to dine in the hotels Proud Mary restaurant after noticing it seemed to be the busiest restaurant on the street, we were not disappointed, we had an excellent dinner and breakfast the next morning. Door staff stored our luggage the next day as we toured around a bit, and when we returned to pick it up they offered us a lift to the Gautrain station in a golf cart, which was really appreciated. This hotel and restaurant exceeded our expectations, wished we had time to spend another night.

The service was exceptional from the moment I stepped into the hotel. Was welcomed by the Potter who took my bags from the car and accompanied me to the reception area for my check in. The concierge was amazing all the way to my room. The environment is serene and very clean. I enjoyed the food which is reasonably priced as well.

If there were another Hilton’s in Johannesburg, that is where I’d be staying. But there is no other option for a loyal Hilton guy like me, so I spent 10 nights at the Hilton Sandton. I will readily admit that from day-to-day, the staff and the facilities were absolutely wonderful. Staff were friendly and accommodating, the Executive Lounge was very well serviced, the restaurant was excellent, the hotel grounds superb, the Business Centre efficient. I had pre-arranged airport pickup and daily business rides through the hotel and our driver MORGAN proved himself many times over to be reliable and flexible thoughout my stay. However, both the checkin and checkout process with the Front Desk were distasteful, disturbed my entire stay, and made me wish I was somewhere else. I had reserved and prepaid for a King room; as a long time Diamond member, I naturally expected some sort of upgrade, especially since I was staying for 10 nights. After 18 hours of flights, and a further 24 hours of layover, all I wanted to do was sleep. I had checked in online and knew my room assignment. At the Front Desk, I handed over my American Express Hilton card, and passports for my wife and I to HOWARD (“an experienced Front Office team member” according to hotel General Manager JOHN MCAREE). At first, HOWARD could not find my reservation and, next, once found thought it had been cancelled and, next, thought the reservation was in my wife’s name (it was not), and finally when he found the reservation, took a copy of my wife’s passport (but not my own for some unknown reason). I then had the temerity to ask if there any possibility of an upgrade. “Oh no no no” said Howard. “Why not” I asked. “Because you checked in online. Once the room is assigned, there is no changing it” said HOWARD. I knew from experience this was rubbish and not in compliance with Hilton policy or procedures. Indeed, when I checkedin online, the Hilton website said that an upgrade would be made available if possible. So I gently persisted in my questioning, and Howard gently insisted that no upgrade was possible since I had checked in online. I believe it was only when I asked for the business card of the General Manager that HOWARD checked with a colleague and, indeed, an upgrade was magically offered. It was the lowest level of upgrade possible, but something is better than nothing. I thanked him for the upgrade, and again asked for the GM’s business card. They had none. Indeed, they wrote down his name for me (three times with three different spellings) but did not know his phone # or email address. (I later googled him and got both). Perhaps due to this little interaction, HOWARD forgot to tell me about the Business Centre, the gift shop, the free shuttle to the local mall, hotel restaurant hours, the WIFI code, the hotel spa, or any of the other hotel services. He did mention the Executive Lounge several times in a tone approaching reverence. Never in my 20 years of experience with Hilton

The hotel environment is beautiful. I had dinner at the hotel restaurant once before, and I wanted to experience it once. The location of the restaurant is great, the view is expansive, the autumn scenery is beautiful, and the meal is also very good. The room is spacious and comfortable. The room I booked has two balconies with beautiful views on both sides. The attitude of the service staff is very good, and the service is very considerate and meticulous. Very recommended to stay.

I recently had the pleasure of staying at this beautiful hotel and I must say, it exceeded all my expectations. From the moment I arrived, I was impressed by its excellent location, top-notch service, and overall hospitality. The hotel's location was simply outstanding. It was conveniently situated, allowing easy access to nearby attractions and amenities. Whether it was exploring the city or embarking on a safari adventure, the hotel's central location made it a perfect base for my travels. The service provided by the hotel staff was truly exceptional. From the warm welcome at check-in to the attentive assistance throughout my stay, I felt genuinely cared for. The staff went above and beyond to ensure that all my needs were met, including a special favor of allowing me to leave my suitcase while I was away on the safari. Their flexibility and accommodating nature were greatly appreciated. The hotel itself was a sight to behold. It exuded elegance and charm, with its beautifully designed interiors and well-maintained facilities. The attention to detail was evident in every aspect, from the tastefully decorated rooms to the inviting common areas. It was a pleasure to return to such a comfortable and inviting space after a long day of exploring. Overall Rating: ★★★★★

The environment is very good, the decoration is actually okay, but after all, it can still be seen after a long time, and the health status is okay, that is, a pillow on the sofa is broken, and the pillows in the room for the 21st night after tax increase have to be used well Right. The service was very good. No matter whether the deposit was discussed during the check-in of the previous generation or later led to the room, it was very gentle and polite. Many people praised the delicious breakfast.

Very good, Marriott style and tone, the same taste, the location is also very good, in a specially designated area of ​​Melrose, there are security guards at the entrance and exit

Picked this hotel due mostly to location, stayed only one night. We used the Gautrain to get to the hotel from the airport, it was an easy and safe walk with luggage to the hotel along a pedestrian only street. Check in staff were very friendly and offered us a much needed cool welcome drink. Room was wonderful, AC was working and we each had a generous bottle of water, if there was any load shedding that night we did not notice it. We decided to dine in the hotels Proud Mary restaurant after noticing it seemed to be the busiest restaurant on the street, we were not disappointed, we had an excellent dinner and breakfast the next morning. Door staff stored our luggage the next day as we toured around a bit, and when we returned to pick it up they offered us a lift to the Gautrain station in a golf cart, which was really appreciated. This hotel and restaurant exceeded our expectations, wished we had time to spend another night.

I am a Tour Manager and had a group of 42 American tourists. Our entire stay at Sandton Sun was excellent. All the staff were friendly, helpful and full of friendly smiles. Top service from all concerned. Well done Sandton Sun. I need to mention Marcia at the front desk. She assisted me with many queries, and was always ready to assist. A really wonderful individual to have had the honour of meeting. Well done and thanks for all your cheerful and friendly assistance.

The Leonardo In a class of its own .. We spent four nights at The Leonardo in a two bedroom grand suite. We were pleasantly surprised on arrival to be greeted by warm friendly staff and a beautiful reception area and lounge. The art work throughout the property is stunning and adds to the general feeling of being in a high end establishment. There was initially some mix up with our booking but Penelope was very helpful and made sure that we were able to check in without any delay. After our Moet&Chandon welcome drink we were taken to our well appointed suite which had everything we needed to make our stay comfortable. The Al La Carte breakfast was very high quality (although slow to arrive at times) and had enough choice for everyone. Presentation was top notch and we left the hotel each morning feeling very satisfied and ready for the days adventures. Overall, this is a gorgeous hotel in an excellent location. It is made even more homely by the attentiveness of the staff who are alway on hand to make sure that no needs go unmet. Special shout out to Penelope, Bobo ( aka The President) Paulina, Tshepo & Ray (Security Door Man Extraordinaire) !! Great team !

An amazing property with carefully selected features and decor. Pity about the service. Couldn’t book online and went to make reservation in person. After the friendly and inviting welcome from Koketso at the gate, and Leon who offered welcome drinks and helped with luggage, the rest of the service was mostly lack luster. The waiters in the dining area during breakfast were completely disengaged on both mornings, checkin took 25 mins but with upfront payment checkout is a breeze, and we had to ask if our room had been made because someone started and then seemingly left. We couldn’t find the checkout time anywhere in the room, and when we requested late checkout, no concessions were made even for 30 mins. Owen was very helpful with the Jacuzzi and restored some of the rating in giving here. I would go back for the property, it’s beautiful, but the service standards need some work - I can’t quite explain it, it feels put on, plastic even.

If there were another Hilton’s in Johannesburg, that is where I’d be staying. But there is no other option for a loyal Hilton guy like me, so I spent 10 nights at the Hilton Sandton. I will readily admit that from day-to-day, the staff and the facilities were absolutely wonderful. Staff were friendly and accommodating, the Executive Lounge was very well serviced, the restaurant was excellent, the hotel grounds superb, the Business Centre efficient. I had pre-arranged airport pickup and daily business rides through the hotel and our driver MORGAN proved himself many times over to be reliable and flexible thoughout my stay. However, both the checkin and checkout process with the Front Desk were distasteful, disturbed my entire stay, and made me wish I was somewhere else. I had reserved and prepaid for a King room; as a long time Diamond member, I naturally expected some sort of upgrade, especially since I was staying for 10 nights. After 18 hours of flights, and a further 24 hours of layover, all I wanted to do was sleep. I had checked in online and knew my room assignment. At the Front Desk, I handed over my American Express Hilton card, and passports for my wife and I to HOWARD (“an experienced Front Office team member” according to hotel General Manager JOHN MCAREE). At first, HOWARD could not find my reservation and, next, once found thought it had been cancelled and, next, thought the reservation was in my wife’s name (it was not), and finally when he found the reservation, took a copy of my wife’s passport (but not my own for some unknown reason). I then had the temerity to ask if there any possibility of an upgrade. “Oh no no no” said Howard. “Why not” I asked. “Because you checked in online. Once the room is assigned, there is no changing it” said HOWARD. I knew from experience this was rubbish and not in compliance with Hilton policy or procedures. Indeed, when I checkedin online, the Hilton website said that an upgrade would be made available if possible. So I gently persisted in my questioning, and Howard gently insisted that no upgrade was possible since I had checked in online. I believe it was only when I asked for the business card of the General Manager that HOWARD checked with a colleague and, indeed, an upgrade was magically offered. It was the lowest level of upgrade possible, but something is better than nothing. I thanked him for the upgrade, and again asked for the GM’s business card. They had none. Indeed, they wrote down his name for me (three times with three different spellings) but did not know his phone # or email address. (I later googled him and got both). Perhaps due to this little interaction, HOWARD forgot to tell me about the Business Centre, the gift shop, the free shuttle to the local mall, hotel restaurant hours, the WIFI code, the hotel spa, or any of the other hotel services. He did mention the Executive Lounge several times in a tone approaching reverence. Never in my 20 years of experience with Hilton

I recently had the pleasure of staying at this beautiful hotel and I must say, it exceeded all my expectations. From the moment I arrived, I was impressed by its excellent location, top-notch service, and overall hospitality. The hotel's location was simply outstanding. It was conveniently situated, allowing easy access to nearby attractions and amenities. Whether it was exploring the city or embarking on a safari adventure, the hotel's central location made it a perfect base for my travels. The service provided by the hotel staff was truly exceptional. From the warm welcome at check-in to the attentive assistance throughout my stay, I felt genuinely cared for. The staff went above and beyond to ensure that all my needs were met, including a special favor of allowing me to leave my suitcase while I was away on the safari. Their flexibility and accommodating nature were greatly appreciated. The hotel itself was a sight to behold. It exuded elegance and charm, with its beautifully designed interiors and well-maintained facilities. The attention to detail was evident in every aspect, from the tastefully decorated rooms to the inviting common areas. It was a pleasure to return to such a comfortable and inviting space after a long day of exploring. Overall Rating: ★★★★★

The environment is very good, the decoration is actually okay, but after all, it can still be seen after a long time, and the health status is okay, that is, a pillow on the sofa is broken, and the pillows in the room for the 21st night after tax increase have to be used well Right. The service was very good. No matter whether the deposit was discussed during the check-in of the previous generation or later led to the room, it was very gentle and polite. Many people praised the delicious breakfast.

I am a Tour Manager and had a group of 42 American tourists. Our entire stay at Sandton Sun was excellent. All the staff were friendly, helpful and full of friendly smiles. Top service from all concerned. Well done Sandton Sun. I need to mention Marcia at the front desk. She assisted me with many queries, and was always ready to assist. A really wonderful individual to have had the honour of meeting. Well done and thanks for all your cheerful and friendly assistance.

An amazing property with carefully selected features and decor. Pity about the service. Couldn’t book online and went to make reservation in person. After the friendly and inviting welcome from Koketso at the gate, and Leon who offered welcome drinks and helped with luggage, the rest of the service was mostly lack luster. The waiters in the dining area during breakfast were completely disengaged on both mornings, checkin took 25 mins but with upfront payment checkout is a breeze, and we had to ask if our room had been made because someone started and then seemingly left. We couldn’t find the checkout time anywhere in the room, and when we requested late checkout, no concessions were made even for 30 mins. Owen was very helpful with the Jacuzzi and restored some of the rating in giving here. I would go back for the property, it’s beautiful, but the service standards need some work - I can’t quite explain it, it feels put on, plastic even.

Very disappointed after our stay at The DaVinci Hotel. I was thoroughly looking forward to this stay as I have not stayed in this hotel before and it had been on my list, check in took quite long, which didn't bother me initially but ended up being a compounding factor after everything else, we had booked online and it took close to an hour for us to get checked in and given our room key, we used this time to look around. When we finally got to our room, we quickly left everything and went to the mall then had dinner, we got back relatively late and only upon getting back did we notice the bed was 2 single beds pushed together, however we booked and paid for a delux king room, needless to say I spent the duration of the evening falling through the 2 beds as I was trying to cuddle my lady, so I didn't get much sleep to say the least. When we got up in the morning I quite badly needed a coffee to wake me up after the night I had and Lo and behold, the coffee machine was not working! By this point you can imagine the frustration.. so we got dressed and went down for breakfast, the process of simply getting a coffee took close to 40 minutes, let alone the food arriving! We actually ended up getting up and leaving because we had plans for the day and did not expect to wait over an hour for our breakfast to arrive! The cold food that was available at the buffet was very dry as well but we scoffed it down and went on our way, it was only while we were walking out that the juice we ordered when we arrived was beginning to make its way to our table, so we were given the bottle and we went on our way We mentioned the incorrect room as well as the coffee machine to the lady at the checkout desk, to which I was reassured that next time we stay it will be nice I can very confidently confirm that there will not be a next time from us, as we do expect a certain service when checking into a 5 star hotel and paying the price that comes along with it On a positive note, the concierge was helpful with taking our luggage to the room Such a pity for a lovely perfectly located place to put such little effort into the quality they provide

The Leonardo In a class of its own .. We spent four nights at The Leonardo in a two bedroom grand suite. We were pleasantly surprised on arrival to be greeted by warm friendly staff and a beautiful reception area and lounge. The art work throughout the property is stunning and adds to the general feeling of being in a high end establishment. There was initially some mix up with our booking but Penelope was very helpful and made sure that we were able to check in without any delay. After our Moet&Chandon welcome drink we were taken to our well appointed suite which had everything we needed to make our stay comfortable. The Al La Carte breakfast was very high quality (although slow to arrive at times) and had enough choice for everyone. Presentation was top notch and we left the hotel each morning feeling very satisfied and ready for the days adventures. Overall, this is a gorgeous hotel in an excellent location. It is made even more homely by the attentiveness of the staff who are alway on hand to make sure that no needs go unmet. Special shout out to Penelope, Bobo ( aka The President) Paulina, Tshepo & Ray (Security Door Man Extraordinaire) !! Great team !

During our recent stay at the hotel, my expectations were unfortunately not met, largely due to what I found to be significant oversights and, at times, concerning behavior from some members of the hotel staff. As someone who has had the privilege of traveling to over 76 countries and has been a guest at numerous top-tier hotels worldwide, I believe I have a comprehensive understanding of the standards that one should anticipate from establishments that pride themselves on excellence in hospitality. The experiences that stood out during my stay were not in line with these standards. From the onset, the reception was less than warm. While I understand that everyone can have an off day, in the hospitality industry, it's paramount to ensure that guests feel welcomed and valued. Regrettably, this was not the impression I received. Further, there were several operational glitches that marred the experience. For instance, our room service orders were either delayed significantly or mixed up on more than one occasion. Additionally, basic amenities that one would expect to be replenished daily, such as toiletries and towels, were often overlooked. These might seem like minor issues in isolation, but when combined, they paint a picture of a system that is not functioning as seamlessly as it should be. Moreover, during our interactions with the hotel staff, there were instances where their behavior left a lot to be desired. Professionalism, in my opinion, extends beyond just performing one's job duties—it encompasses how one communicates, addresses concerns, and ensures that guests are having the best possible experience. On several occasions, when we raised concerns or made requests, the responses we received were either dismissive or lacked the necessary urgency. This was not only surprising but also disheartening, considering the reputation of the hotel. Furthermore, the general ambiance of the hotel did not resonate with the relaxing and refreshing experience one would expect. Whether it was the noise levels in the common areas, the upkeep of the facilities, or the lack of attention to detail in areas such as dining or leisure activities, the overall feel was that of a place that was not operating at its peak potential. Now, I do not write this review with the intention to disparage but to provide feedback that could be constructive. The foundation of the hospitality industry is built on the experiences and feedback of its patrons. While the physical aesthetics of a hotel play a role in its appeal, it's the intangibles—like service quality, staff behavior, and operational efficiency—that truly define a guest's stay. Given my extensive travels and experiences, I found the current state of affairs at this hotel to be notably different from the premier service I've grown accustomed to at other renowned establishments. I believe that potential guests should be aware of these issues, as they could impact the quality of their stay. Moreover, I sincerel

Stayed one night at the end of a long day on the road and thought this was the perfect antidote before flying home. The location of the hotel is quite wonderful, just over the road from the terminal and just exudes calm - much appreciated after some chaotic days. The warm and friendly welcome from Kea checking me in really set the scene for a marvellous stay. My room was wonderfully luxurious and gave me ample opportunity to recover from my travels. The swimming pool on the 8th floor is surprisingly compact, with the lifts opening directly onto the poolside, but it is perfectly fine for a morning dip. It also offers a splendid view out over the terminal and the runways beyond. The pool was not in the best condition (e.g. one of the steps on the ladder into the pool was broken) but I assume this will be addressed by the 3 week long closure and refurbishment of the 8th floor (5 July-23 July 2023). The food on offer at the hotel is quite superb. The dishes I tried from the evening dining menu, room service menu and breakfast menu were all quite superb. The French toast served up for breakfast was particularly delicious. Overall, I thought this hotel was excellent and I would happily stay here again on my next visit to South Africa.

The hotel is very beautiful and neat. Service is also excellent. However, I was not comfortable with the location of the hotel. My stay was very short, and hence I could not experience your full service and facilities provided.

The breakfast is very good, suitable for children, location close to the airport, parking lot. Just the day, Cai Guoqing and his children also lived in this hotel.