5-Star Hotels in Makkah Province, Saudi Arabia

It is my first time to have a short stay in this hotel. It was a very good experience from the start of my journey at the reception desk with Mr. “saif” and his warm welcome and continuous smile, through the wide, clean room with its new furniture and many facilities, the good service of the house keeper “Samy”, passing by the most decent, supportive, and helpful restaurant manager; Mr. “Taher”; and his professional team, and ending at the reception desk again with the warm “see you again” from Mr. Abd AlRahman. From my point of view, except for the fact that the hotel is far from “Haram”, it is one of the best hotels in Makkah.

Good hotel, good room, food is delicious, and location is near to Alharam. And also nice people, special for Ms. Ghusun bamufleh, for help me to express check in, good job and 5 star for Ms. Ghusun bamufleh. I love this hotel I like the food And also the people is Verry friendly I Will come back again to this hotel, insyaallah

Very good hotel..rooms are good and spacious. Kaaba view is excellent from hotel. The breakfast was absolutely fantastic. Good spread with lots of option. We were served with so much of care and specially Mr Ashraf was very very helpful and gave the extra mile to us and took care of us even the minute details specaily for my mom . That's what you call hospitality. My rating *****. Must try people like Ashraf make the difference between other properties and this.

We had a great stay in Adress Jabal Omar! We will be back soon, in sha Allah. The staff is very polite and helpful. Especially Roaa from the restaurant (standing at the reception). Such a sweet girl! They also think about people with special needs. Although there is a bus bringing you to the Haram, they also offer a taxi with a elevator for wheelchairs. There was a minus: we had a stay of 5 nights and 6 days, the breakfast was everyday for 90% the same. Which is a big no for a 5 star hotel.

I arrived to the hotel at 10 and the lady in the reception told us to go and do the Omra and come back to get the rooms, I am a gold Fairmont member which was treated badly. We came back at 2:30 and noticed that the rooms are not ready and have been told that the check in time is 4PM, however before one day of arrival they called me to ask me what time do I want the room to be ready. Each customer receptionist was directing me to another where this wasn’t practical at all, image I was awake more than 12 hours and at the end of the day each on just throws me. Then after having a fight we got the rooms finally, I get to know that one of the rooms is full of insects and the other room is noisy from the neighbors. When I called to tell the reception after several fights they changed both rooms, we had to wait more than 15 minutes for the escalators. Overall my experience with this hotel is really baaaaaaad and wouldn’t recommend it to anyone. The only positive point was that it’s few steps to the Haram other than that nothing is worth it at all, even when you speak to someone from the receptionist they don’t reply as of they don’t listen and in my case I am a gold member plus trip advisor level 6, how if I was a normal guest what would happen. They made my day very hard and miserable

The location is very strategic in the Zamzam Tower. The staff who clean the rooms and work in the restaurant are also very friendly.

Umrah trip with family Mar 2023 Went there for Umra trip with family we were bit confused while booking this hotel since it is located a bit away from Haram (1.5kms), however, they have shuttle service with good reviews 1. Hotel is super nice, new and very clean. Checkin was super quick although we had two rooms and were given on seperate floors as they didnt had two rooms on the same floor. 2. Rooms were good clean and tidy on check-in. They provided all basic amenities like iron, iron board, safe, etc. However, the rooms service was an issue and i had to complain and ask the counter to get the room cleaned after requesting the staff for couple of time. 3. Shuttle service was superb. Evertime there is a shuttle standing at the enterence leaving in approx 20 to 30 mins. Drop off point is the bus station behind clock tower with hardly few minutes walk to the Haram. 4. Even if you use Taxi it usually charges 15 riyals during normal timings and max 20 riyals during rush hours. We mostly used taxi service which was also very convinient. 5. Hotel location is very peaceful, you can find few restaurants nearby and baqalas for basic requirements.

this hotel was 0.6km from haram. Literally at our door step. Its entrance to the new part of the masjid which is soo good. Its rooms are spacious and they are child friendly. I got a travel cot provided for free. If I return I will 100% look at this hotel first.

Located about 10 minutes ride from AlHaram. Offering hourly shuttle bus to and from AlHaram. Reception staff are very welcoming. The hotel is very clean and modern. Furniture is new. The room is average sized but OK. Washroom is too small. Nothing to complain about. I highly recommend this hotel and will definitely put it a top choice for my future stays in Makkah.

We stayed for a week. Overall, it was a decent experience although ultimately overpriced during Umrah. The room was relatively small. We were able to add a third guest at a cost of 300 riyals per night which was reasonable but only a bunk bed was offered and it took the minimal space available. The bathroom sink was clogged during our entire stay despite repetitive requests made to the cleaning staff and on the Bonvoy Marriott app. The food experience is however terrible! Iftar at the restaurant is extremely overpriced for 250 riyals per person and unjustified for a food of poor quality and not tasty at that. The scheduling was also hectic. Iftar was only from 7 to 9 pm and Sohour from 1 to 3 am; meaning if one wanted to attend Taraweeh, they would not be able to eat by the time they came back from the Mosque and would have to wait until 1 am to sustain themselves, which is ridiculous. We were therefore eating at the coffeeshop reception which was offering a buffet for 100 riyals per person, which was still overpriced for what it was. Only a few items were offered and not replenished.

It is my first time to have a short stay in this hotel. It was a very good experience from the start of my journey at the reception desk with Mr. “saif” and his warm welcome and continuous smile, through the wide, clean room with its new furniture and many facilities, the good service of the house keeper “Samy”, passing by the most decent, supportive, and helpful restaurant manager; Mr. “Taher”; and his professional team, and ending at the reception desk again with the warm “see you again” from Mr. Abd AlRahman. From my point of view, except for the fact that the hotel is far from “Haram”, it is one of the best hotels in Makkah.

Good hotel, good room, food is delicious, and location is near to Alharam. And also nice people, special for Ms. Ghusun bamufleh, for help me to express check in, good job and 5 star for Ms. Ghusun bamufleh. I love this hotel I like the food And also the people is Verry friendly I Will come back again to this hotel, insyaallah

Very good hotel..rooms are good and spacious. Kaaba view is excellent from hotel. The breakfast was absolutely fantastic. Good spread with lots of option. We were served with so much of care and specially Mr Ashraf was very very helpful and gave the extra mile to us and took care of us even the minute details specaily for my mom . That's what you call hospitality. My rating *****. Must try people like Ashraf make the difference between other properties and this.

We had a great stay in Adress Jabal Omar! We will be back soon, in sha Allah. The staff is very polite and helpful. Especially Roaa from the restaurant (standing at the reception). Such a sweet girl! They also think about people with special needs. Although there is a bus bringing you to the Haram, they also offer a taxi with a elevator for wheelchairs. There was a minus: we had a stay of 5 nights and 6 days, the breakfast was everyday for 90% the same. Which is a big no for a 5 star hotel.

I arrived to the hotel at 10 and the lady in the reception told us to go and do the Omra and come back to get the rooms, I am a gold Fairmont member which was treated badly. We came back at 2:30 and noticed that the rooms are not ready and have been told that the check in time is 4PM, however before one day of arrival they called me to ask me what time do I want the room to be ready. Each customer receptionist was directing me to another where this wasn’t practical at all, image I was awake more than 12 hours and at the end of the day each on just throws me. Then after having a fight we got the rooms finally, I get to know that one of the rooms is full of insects and the other room is noisy from the neighbors. When I called to tell the reception after several fights they changed both rooms, we had to wait more than 15 minutes for the escalators. Overall my experience with this hotel is really baaaaaaad and wouldn’t recommend it to anyone. The only positive point was that it’s few steps to the Haram other than that nothing is worth it at all, even when you speak to someone from the receptionist they don’t reply as of they don’t listen and in my case I am a gold member plus trip advisor level 6, how if I was a normal guest what would happen. They made my day very hard and miserable

The location is very strategic in the Zamzam Tower. The staff who clean the rooms and work in the restaurant are also very friendly.

Umrah trip with family Mar 2023 Went there for Umra trip with family we were bit confused while booking this hotel since it is located a bit away from Haram (1.5kms), however, they have shuttle service with good reviews 1. Hotel is super nice, new and very clean. Checkin was super quick although we had two rooms and were given on seperate floors as they didnt had two rooms on the same floor. 2. Rooms were good clean and tidy on check-in. They provided all basic amenities like iron, iron board, safe, etc. However, the rooms service was an issue and i had to complain and ask the counter to get the room cleaned after requesting the staff for couple of time. 3. Shuttle service was superb. Evertime there is a shuttle standing at the enterence leaving in approx 20 to 30 mins. Drop off point is the bus station behind clock tower with hardly few minutes walk to the Haram. 4. Even if you use Taxi it usually charges 15 riyals during normal timings and max 20 riyals during rush hours. We mostly used taxi service which was also very convinient. 5. Hotel location is very peaceful, you can find few restaurants nearby and baqalas for basic requirements.

this hotel was 0.6km from haram. Literally at our door step. Its entrance to the new part of the masjid which is soo good. Its rooms are spacious and they are child friendly. I got a travel cot provided for free. If I return I will 100% look at this hotel first.

Located about 10 minutes ride from AlHaram. Offering hourly shuttle bus to and from AlHaram. Reception staff are very welcoming. The hotel is very clean and modern. Furniture is new. The room is average sized but OK. Washroom is too small. Nothing to complain about. I highly recommend this hotel and will definitely put it a top choice for my future stays in Makkah.

We stayed for a week. Overall, it was a decent experience although ultimately overpriced during Umrah. The room was relatively small. We were able to add a third guest at a cost of 300 riyals per night which was reasonable but only a bunk bed was offered and it took the minimal space available. The bathroom sink was clogged during our entire stay despite repetitive requests made to the cleaning staff and on the Bonvoy Marriott app. The food experience is however terrible! Iftar at the restaurant is extremely overpriced for 250 riyals per person and unjustified for a food of poor quality and not tasty at that. The scheduling was also hectic. Iftar was only from 7 to 9 pm and Sohour from 1 to 3 am; meaning if one wanted to attend Taraweeh, they would not be able to eat by the time they came back from the Mosque and would have to wait until 1 am to sustain themselves, which is ridiculous. We were therefore eating at the coffeeshop reception which was offering a buffet for 100 riyals per person, which was still overpriced for what it was. Only a few items were offered and not replenished.

I came on time of check in unfortunately my room wasn’t ready and I waited on lobby more than 1 hour without any progress and after that time manager finally came and give me other room , also I got surprised they have a renovation!! and was very noisy while I booked the hotel thru Trip.com they didn’t notice me about that !!

I must commend the hotel for maintaining the highest standards of service over the many years (20) I have been staying there on business. A lot of this is down to the dedication and attention to detail provided by the staff - especially those who have loyally worked in the hotel for years. I want in particular to highlight the personal attention and service that Mr Aslam provides not just to me but to every customer. He is a real ambassador for the hotel. A star!

Location is great and convenient to every famous location. Lobby is big and artistic. Staff was helpful on all request. However room is quite old. Overall the stay was ok. Bit overpriced for the breakfast.

Our stay at the hotel was nothing short amazing, with excellent service luxurious accommodations, and a memorable experience overall

The staff was incredibly helpful. Some of the rooms have serious humidity problems, they changed the room immediately when I requested it. It was said that this problem is common all over the city. The breakfast was good. The gym is a bit small, but there are enough treadmills and bikes.

I originally booked a smoking room. When I went to the counter, I specifically asked for a smoking room. After packing my luggage and leaving the room, I discovered that there was a no-smoking notice posted at the door. I was dumbfounded. I went to the counter and told me that I wanted to change rooms and that I had to wait. We could wait until we came back in the evening and then change rooms. When I returned to the hotel in the evening, I went to the front desk and told them that I wanted to change rooms. They said that we should go back to the room to unpack our luggage and then call the lobby. There will be service staff to guide us to change to the smoking room. As a result, I took him to the front desk and told him that I was ready to change rooms. However, Shi Shenhai had to go to the front desk to ask. The front desk also said that they didn't know. It was really Rashomon. Maybe I speak an alien language and no one can understand it. Waiting until the morning of check-out, I called to ask what time check-out was. The counter was talking nonsense and I didn't know what time check-out was. Is it so difficult to just say what time to check out? For such a famous star-rated hotel, the reception desk is not as good as that of the small hotel next door (I stayed in a two-bedroom, two-living-and-two-bathroom hotel next door a minute's walk away last night for a cheap price, and there was no problem communicating with the front desk). I was really dumbfounded. The hotel facilities are good, but the cleanliness of the toilet and shower is not good, and the lights in the room are not bright enough. There is really a communication barrier at the counter. It’s ridiculous.

The whole hotel is indeed as big as a palace. You have to drive from the outside to the entrance. The decoration is quite elegant. The room facilities are not bad. Jeddah is really wet compared to Riyadh

Hotel staff were nice and accommodating. The hotel was little outdated for my liking and wasn't too keen on the room amenities. The location was good and I enjoyed the 93rd National day festive celebrations.

The hotel is located nice place near center and market, they offer a nice service and facilities. The hotel have nice restaurants and clean rooms.

The staff were all friendly and the facilities were all good. The only thing I was disappointed about was that the water pressure was a bit weak. The food wasn't bad either. Overall, it was good^^

A very pleasant return stay in a very nice hotel Excellent service from all the hotel staff. I would particularly like to mention the following individual for his assistance in helping me track down my misplaced suitcase at the airport; Mr Amar Musa Rubel - Bell Captain. I would also like to pay my compliments to all the hotel staff I met, the professional and courteous manner in which they carried out their duties, made me return stay so enjoyable. Keep up the excellent work. Thank you.