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Great location is the most selling point from this hotel. Room a bit outdated, dont expect a friendly welcome from reception. Their only doing their routine and have no warmth welcome. Especially the lady named noura or somethin. Will try another courtyard hotel for next.

The service was amazing , the restaurant was perfect , international cuisine moroccan food was the best , the view was incredible , the restaurant manager was respectful , the staff in the pic and baggage staff ( zin islam ) i think his name , the whole experience is great my only comment about the security guys that you hired during ramadan not respectful , the hotel administration need to guide this guys how to communicate with guests.

It was good stay with my family. Very near to the Haram and there is mall connecting to the hotel. Friendly staff and helpful. Clean rooms but the service was slow. Highly recommended.

I have booked 2 rooms under my name but the reception and duty managers made my stay uncomfortable for 6 hours for their mistakes. I requested them one day before arrival to have both rooms connected or at least the same floor. But no one cares about it and they have given me 1 room in one tower and another room in another tower which totally disappointed me and i have to request many times to change my room in the same tower or the same floor. No body was there to listen it looks like I was in a third class hotel where guests who have paid too much money don't have any value. After requesting many times to the duty managers my room was changed.

I stayed at this hotel during my trip, and it left a truly positive impression. The unique design and concept of the hotel make you feel like you're on another planet! The rooms are modern, spotless, and very comfortable, with attention to every detail. One of the standout features for me was the dining experience. The availability of a wide variety of halal food was a huge advantage. This is especially important for travelers with specific dietary preferences. The food was fresh, diverse, and absolutely delicious. The staff was courteous and always ready to assist. The hotel’s location was another highlight – close to many shops and attractions, making it a perfect base for exploring Guangzhou. I highly recommend Guangzhou Planet Concept Hotel to anyone looking for comfort, excellent service, and a memorable stay. It’s definitely become one of my favorites!

This hotel is next level unreal! The pictures of the rooms don't do it justice, it's way better in reality (at least in my case). We booked three rooms for 5 nights in Jan/ Feb 2025, were located in tower 3 - Al Falak Tower in rooms 708/ 6**/6**. The bathrooms were unbelievable, all stunning white marble with some super fancy design, so so amazing, the shower was so big you could fit like 7 people in there, I have never stayed in such a luxury room before. Ceilings are like 4 metres, really unbelievable. The colour palette for the room was muted greys and pastels, it looked very nice, suited the room and location. One thing that would be useful, can the hotel just install a Japanese bidet instead of a separate one, I think it's a waste installing a standalone bidet and the all-in-one bidet toilet is current technology, so it would be useful compared to the current setup (Toto toilet, etc). Now, the sad bit. The distance from the Haram is advertised as not far, and it isn't. But the reality is it's extremely difficult to enter the haram, because of the crowds, it is just heaving. The police close off the haram to outsiders as soon as the adhaan goes, so you can't enter (be aware), and you'll have to pray outside the boundaries of the haram if you are not inside the area before the adhaan (this may be subject to change, and I cannot confirm how they arrange their opening times etc, please confirm on your own travels). Inside the haram, there is ridiculous construction work going on, all entrances are purposefully blocked, so that huge traffic builds up (I remember 10 years ago in 2014 when I stayed at Bai Al Abraaj, you could just walk into the Ma3taf area of the haram in about 5 minutes, now it is impossible. ). I have no idea what the government is doing, but it seems to intentionally be closing off areas to stop people from entering, which is really a shame. It seems that the purpose is that you rather go to all the shops and malls outside the mall, or pray inside your hotel rather than venture out, this seems the goal of the current administration by closing off all entrances, or causing huge areas to be cordoned off so that getting in easily is impossible. I got so sick of the crowds that i ended up not wanting to go into the haram afterwards (the crowds inside are really next level crazy, they will push and drive wheelchairs up your legs and cut you - happened to me but maybe I was just unlucky). The hotel is exceptional and so is the buffet breakfast/ dinner - breakfast is between 90 - 119riyals, and dinner is about 149 riyals. Food is amazing, but it's sad that most people pile their plates with croissants etc, don't take a bite and throw it away, such a shame. I hope the hotel can have signs up to prevent such ridiculous wastage, or at least give this food to the outside poor people.

Generally an excellent hotel. Some staff members would still benefit from further customer service training however it’s absolutely vital that I mention and praise Mr Amro Bin Malih. An excellent Manager of the hotel who Swissotel should be proud to have. Great approach in dealing with people and a great person in general.

HAD A LOVELY TIME STAYING AT MARRIOTT ITS AN AMAZING HOTEL WITH GREAT SERVICE EVERYTHING WAS AVAILABLE WHEN YOU NEEDED ANYTHING. THE SHUTTLE SERVICE WAS GREAT EVERY 2-3 mins continuously. REALLY RECOMMEND THIS HOTEL IF U ARE STAYING WITH FAMILY. ❤️❤️

Very happy and satisfied. Wish to come back soon, InsyaAllah. Thank you for Nadir at the front counter… very good service encountered.

The hotel is a few minutes walk to Haram so it is so convenient to stay. We booked with breakfast for our parents, the selection of bread are enough for us. The paratta with dal is delicious. The staff is so helpful.