We are delighted to welcome back Dr. Neil Harris, founder of HRS Dental Care, to share with us the systems and processes that make his practice a Champions League contender.
Building on his success at our 2022 workshops, Neil will show how his business has evolved - with new team members and clinicians as well as further technological advancement - as well as an up to date look at how he keeps a close eye on the numbers.
Video link
Introduction
A short history of NH
A short history of HRS Dental Care
Branding and brand standards
Systems development and evolution
The evolution of the team
Clinical
 d
elivery
The hygiene based assessment
The therapist as an internal satellite clinic
Apprentice dentists
Apprentice to associate
Financial
 
planning
 
and
 
monitoring
Benchmarking in order to measure
Pricing
Hours
Diary zoning
The financial planning spreadsheet
KPI monitoring
CRM software
TCO led patient journey
LeadMax CRM software introduction
Live demo of CRM software
The dashboard
The new patient journey
Touch points for prospective customers
The smile makeover options
Core communications
The “Remote” TCO
The comprehensive assessment
Treatment plan delivery and payment options
Embracing
 d
igital
 d
entistry
Pathways and delivery
Software demos – smile design, aligners, crowns
The continued development of 3D printing in dental practice
The benefits of having an on-site lab
Information Source: Phillippa Goodwin | eventbrite

Edinburgh

United Kingdom

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Time:	May 15, 2025 (UTC+1) ENDED
Location:	The Royal Scots Club

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EDINBURGH The 100 - Manager's Workshops for client members only | The Royal Scots Club

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