Meet Park MGM, a fresh take on the Vegas resort experience in the center of the Strip. Here we're all about what's fresh, Park MGM is smoke-free. This is the kind of place where excellence comes together—like Eataly, The Reserve at Park MGM, and The Library. A poolside restaurant conjures the South of France, and a bodega-style bar and eatery brings the best of LA’s food scene to the desert, courtesy of Chef Roy Choi. Enjoy flair without the formality at Bavette’s and savor a handcrafted cocktail at Juniper Cocktail Lounge. Try your luck at the table of your choice, or with a brew and a bite at BetMGM Sportsbook & Bar. Kick back in a cabana or cool off in one of three pools. When the sun goes down, linger over drinks on the terrace—at Primrose, La La Noodle or our club On The Record. Park MGM is located next to the 20,000-seat T-Mobile Arena and is home to 5,200-seat Dolby Live at Park MGM.
"I paid extra for a high-floor room, but it still had a connecting door to the adjacent room, seemingly right across from their bed. I could clearly hear snoring, talking, and coughing from next door. I barely drifted off around 1 AM and woke up around 4 AM, again, disturbed by breathing and snoring. This led to a sleepless night. For safety reasons while driving, I had to cancel my Antelope Canyon and Horseshoe Bend tours in Page, losing over 2,700 RMB on tickets alone.
After contacting Trip.com, the hotel agreed to refund $56, which I haven't received yet. I'll see how that progresses. The hotel staff's service attitude was excellent, and they handled the complaint with sincerity. However, Trip.com still hasn't responded regarding how they'll address my losses. I hope to get a satisfactory resolution soon!
This trip, I've encountered two hotels with these connecting doors – it's truly uncomfortable 😞. MGM's overall service was very good though, and their apology was very sincere. Hilton, on the other hand, was terrible with a very poor attitude.
Trip.com bears significant responsibility here. Why isn't this information noted in the hotel details? The prices could also differ from other rooms, giving customers the right to informed choice. Therefore, I demand compensation for the significant losses incurred and the impact on my sleep and travel plans!"