Hotel Stay Review
I stayed at this hotel with my four siblings. Initially, I booked a premium room for two people because I expected only one of my siblings to join me. However, plans changed, and all four of us ended up coming. When we arrived at the hotel around 11 a.m., I approached the front desk to request an upgrade to a room that could accommodate five people. I was informed that no such room was available, so I agreed to book an additional suite room (Suite Two), which could accommodate three more people.
I appreciated that the hotel placed both rooms next to each other—a thoughtful arrangement that made it easier for my older sister and me to look after our three teenage siblings.
We were aware that check-in was at 2 p.m. and were willing to wait. Since it was a holiday (Lenten season), most nearby establishments, like malls, were closed. The front desk initially encouraged us to go out and explore, but I gently reminded them it was a holiday and most places would be closed. Eventually, they allowed us to wait in the lobby, and we were pleasantly surprised when they let us check in early at 1 p.m., which we really appreciated.
The front desk staff were approachable and polite during both check-in and our stay. However, we experienced some issues with communication. When I called to order food, I clearly requested seven cups of plain steamed rice, two pitchers of service water, carbonara, two sticks of chicken barbecue, and beef tapa. I specifically asked that all rice—including the one that comes with the beef tapa—be plain steamed rice. The male clerk repeated the order and confirmed all the details.
However, when the food arrived, we only received two cups of rice, one of which was garlic rice, and the rest of the order was incomplete. The pitchers of water were also forgotten and only empty glasses were delivered. I had to call again and follow up several times until the order was completed. I didn’t get angry or raise my voice, but I was genuinely disappointed. Everyone stayed calm, but the experience was frustrating and could have been avoided with better communication and attention to detail.
The Suite Two room was spacious and satisfying, but we were surprised to find a cockroach crawling on the floor, which my brother had to kill and dispose of.
The premium room was quite narrow, but the bed was comfortable, and the air conditioning worked well.
The telephone in Suite Two had an issue with the volume. At first, I thought there was no dial tone, but later realized the volume was just extremely low—we could barely hear the person on the other end, and the phone didn’t ring audibly.
The shower in one of the rooms had no curtain, although there was a rod for one. After my sister showered, the bathroom floor got soaked. We weren’t provided with floor towels, which was concerning since we had younger siblings who could easily slip. I called for assistance, and while the staff responded, they arrived without the necessary tools and had to return multiple times. As for amenities, the room for three had only two slippers, and the room for two had none. This felt a bit lacking, as we expected a more thoughtful provision of basic items.
A consistent issue we faced was the drop-off location. Whenever our Grab drivers would drop us off at the hotel, they seemed frustrated due to confusion over the signage. The signage directing drivers to the drop-off area was placed in a way that led drivers to believe it was the exit, rather than the entrance. This caused some inconvenience, as drivers would end up at the wrong location and have to turn around, adding unnecessary frustration to their experience.
