Had my first night stay here at Sannomiya Kobe, took an airport limo bus to Sannomiya station and it was just a 10min stroll to the hotel, my previous japan experience was from AirBNB, but this hotel stay at Sotetsu Sannomiya changed my perception!
Although I stayed for only 1 night in there, I managed to explore nearby places and even tried Kobe Beef for the first time ever!
Hotel is super clean, you can refill the toiletries as and when needed, they are just right at level 1. Check in was seemless, check out as well! There is also a laundry service, microwave and vending machine at level 2. Bedding and cleaniness is top notch!
Will highly recommend this hotel to many other travellers!
Staying 2 night in the hotel , hotel lobby my look abit dated. Rooms are spacious for Japan hotel standard. Hotel provide daily skin care and there is an ice machine on every floor. It also provide shuttle bus in every 15 min to your ne of the station. Shopping mall in 10-15 minutes walking distance we took a taxi from
The shopping mall cost 1000yen. Breakfast from the hotel are impressive .
This is my fourth time staying at this hotel. The location is super convenient; it's a quick walk from Sannomiya. It's also very close to the highway bus stop, which offers direct service to USJ, making it even more convenient than traveling from Osaka. Plus, you can easily catch the airport shuttle from here. So convenient!
This hotel, newly opened in 2023, has very new rooms. The 21-square-meter superior twin room features a shower with a separate wet and dry area. The hotel's location is extremely convenient; the elevator goes directly to the underground level, leading straight to the ticket gates for Hankyu and Hanshin lines. A short walk of a few dozen meters to the right takes you to Kobe JR Station, making it very easy to go sightseeing. The Hankyu and Hanshin stops are called 'Kosoku Kobe Station,' while the JR Kobe stop is 'JR Kobe Station.' It's only 2 or 3 stops to Sannomiya Station, the commercial center. Downstairs from the hotel, there's a large supermarket called 'Life,' and another big supermarket, 'KOHYO,' is located next to JR Kobe Station. Exploring large supermarkets is always a fun activity when traveling in Japan. The hotel service is typical Japanese standard – polite and efficient. You can contact the front desk if you need anything, but a thick duvet might not be changeable even if you ask (luckily, the AC cooling works well). Kobe is beautiful, and Kobe beef is amazing – definitely worth spending a few extra days here! 😊
I really like this hotel and usually book two 20 sq.m. rooms when traveling with my family, which I did this time too. We arrived around 10 AM, dropped off our luggage, and headed out, returning for check-in after 9 PM. A male staff member mistakenly thought we'd booked one room, but after clarifying, we were given two. Upon entering, we noticed the room type differed from what we'd reserved; we received the 16.5 sq.m. layout. The difference was in room size and amenities; the 20 sq.m. rooms have a desk, a small dining table, and two chairs. I immediately contacted the front desk, but to no avail. Then I spoke with Trip.com, who said there were no other rooms available for an exchange. While getting ready, I found hair on the bathroom wall, a strange noise when turning on the hot water tap, and a missing button on the bathrobe. I contacted Trip.com again, and they offered a points compensation. I hope Trip.com's display pages accurately reflect reality and that the hotel assigns rooms according to reservations.
Hotel near Awaji Island,Awaji City5.9% of visitors choose this area
IItsMe26882026.02.21
A night in Awaji. Quiet small town. But with good food around. Hotel is tucked at a corner just beside the sea and you can have a cup of coffee while enjoying the view. Friendly recepts made quick check in for our rooms.
Compared to Kyoto, the Monterey in Kobe offers much better service. Sona is quite small, and lately, there's been too much of a Korean presence there. Although the hotel is a short walk from the station, it's still easy to find. There is indeed a red-light district nearby, making it a bit noisy and messy (though understandable). The room layout is reasonable, the TV supports screen mirroring, and the toiletries are generously provided, with the DHC lotion being particularly good. Don Quijote is just a short walk away, and it's very convenient to get to Sannomiya Station and Kitano Ijinkan (home to the famous 'Life Toast' and the 70-year-old coffee shop), all within walking distance. The breakfast selection is rich and delicious, with the bread being a pleasant surprise.
On a side note, you should definitely avoid the Monterey in Kyoto. Their unfriendliness towards Chinese guests is blatant, especially from the middle-aged Japanese female receptionist! She denied us available rooms unless we insisted and argued on the spot. She also reneged on a promised room type change, even rolling her eyes when a colleague confirmed it with her.🙄
Stayed on a refurbished executive floor, but the 'refurbishment' was really just a change in decor; the crucial hardware facilities, like the bathroom, were still old. The breakfast was absolutely delightful – a great variety and quite refined. I especially loved the sea bream chazuke and the hand rolls. The curry rice was also good, and they even had ice cream at breakfast, which made the kids incredibly happy!
The location is fantastic, right in the heart of Kobe's artificial island at Shimin Hiroba (Citizens' Plaza). It's incredibly convenient for the airport, and the hotel even offers a free shuttle to Sannomiya Station, which is excellent – though I only found that out on my last day, unfortunately! The surrounding scenery gives you a real sense of Japan's booming high-growth period. The hotel epitomizes Japanese service style, and the rooms are really spacious, much larger than many other Japanese hotels I've stayed in, with plenty of room for all your luggage. Breakfast was incredibly rich and varied, and the 30th-floor restaurant offers panoramic views of Kobe Port. It's a shame the weather wasn't great during my stay, but I hope to visit Kobe again on a sunny day next time!
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ZZhezidashuA very satisfying trip to Awaji Island was made even better by our hotel. Everything was arranged in the best way. We changed buses from Kyoto and confirmed the pick-up station through the Ctrip platform. When we arrived, it was still early, so we took the free shuttle bus to go shopping (with luggage back to the hotel). We used the coupons to buy lunch and ice cream at Hello Kitty. When checking in, the male waiters all kneel down to serve, and confirm the information of dinner and going out the next day. The room we stayed in is a single-family round house like a yurt with a viewing balcony and a wooden bath. The details of the room are all local characteristics (dressing box, free mini bar/dessert, washbasin are all petrified wood). The central roof is transparent and empty, and you can also observe the stars. We enjoyed the food here for 5 days, especially the dinner was not repeated and changed in various styles. What surprised me was that the waitress could perform saxophone and flute at dinner, and there was a restaurant like a stage on the island where you could also enjoy the waiter's musical performance. The 20,000 consumption vouchers given for 5 days are enough for you to go out for free at noon. We also bought Hello Kitty exclusive gifts for the children at the Big Apple with the vouchers. This trip to Awaji Island is more memorable than the trip to Kyoto, and the people are simple and honest. Everyone is working hard to promote tourism in Awaji Island, which is worthy of praise. I will bring my children here next time.
GGuest UserOur favourite booking throughout our entire Japan trip! This inn is a family business so you can imagine how hospitable the entire family was to us this 2D1N. Regretted not staying 1 more day as the entire village was very relaxing. Room is super clean, yukata was provided for us to visit the public baths, access to all 7 public baths provided as well. We have everything we need with this inn! There’s also a private onsen in the hotel and the host was very helpful and nice about everything. He even went out of his way to send us to & fro the Kinosakionsen station… thank you so much we had fun and enjoyed it! Will definitely stay here again. <3
AAnonymous User对不是日本人完全不友善的酒店
Not foreigner ( Western & Asian) friendly. We travelled around 70 Roykan in the last 3 years and this is the wrost service we ever had. Japanese get to seat and offered juices when they checked in while we have to stand at the front desk and no juice offered. We asked for the yukata rental (free rental) and the young staff just ignore us twice. We asked for sizes a few times then he just said it’s all here. Then when we picking the only two small sizes he grabbed and give it to the Japanese girl and ignore us or never ask us before he took it as he knows we are looking into those. Very rude.
Most of ryokan will bring you to the room or assist to bring luggage or already put in the room for you. This one you do everything yourself after check in.
When we get into the hotel room it’s hot as no aircon is on. Then air con is broken so we called reception. With their broken English they insisted I don’t know how to turn on the aircon which I told them the air con is broken, after 15mins on the phone showing me how to on I keep telling them to send the staff up as we are so hot in the room as it’s summer and no window open and no fan was on after moving luggage. They came up and fix the air con for 45mins then told us it’s broken and need to change room. The whole hour we were sweating but no offer of water / drinks or anything and we just stand in the room while they fixing. When they decided the room need to be changed, they asked us to wait downstairs but leave the luggage in the room so we thought they will move luggage to the new room but they did not. Staff see us so hot at lobby didn’t tell us there is free drinking machine that we can get ice juices , they just watch us hot and sweat and not saying a word. When the new room is finished, they gave us the new room key and asked us to move the luggage ourself and return the old key. No help at all and wasted 1.5 hours of our onsen time. No apologies as well. I feel like being treated like a trash. Not enjoyable at all.
I paid extra for the sea view room which when they change my room they offered a slightly bigger room but my sea view was mostly blocked (in the pic )which I am not so happy.
There is amenities corner at the lobby, at night after the onsen we come back and want to take the lotion as early on it was gone and they didn’t replenish, the female staff have a bad attitude and flip her eyes ask us which room we stayed, we showed her the key and she said the cream is already in the room which her broken English. There is one set in the room but those are small one time pack which we finish after we had the onsen so we want to take another one. She was rude and insist we can’t take. Her attitude was so bad seems like we are stealing. There is an amenities cornor, if you not allowing guest to take please do not have this setup.
Food is okay with the buffet. Wagyu beef is nice but they is a normal standard for Japanese onsen buffet nothing too special.
Overall, with the price paying compare to other roykan in Japan, this hotel have very bad service to non Japanese. There is also nothing special for this onsen. Probably best to try somewhere else.
GGuest UserIt is a wonderful hotel, a peaceful place to relax and enjoy the beauty of the nature, onsens and exclusively excellent Kaisai dinner.
You can book two private onsens per 1 day (e.g. one in the evening and 1 in the morning) and also 1 private stay in sauna. You can spend time together with your couple.
Public onsens are almost free all the time, so you can enjoy them either.
We really loved our stay, the hospitality of all staff and free transfer provided. I have looked through many hotels, but this was the best with quality price ratio.
DDaria GrWe stayed at the hotel in October 2024. We took two rooms for two.
Pros:
1. Magnificent rooms in the style of a classic ryokan: everything is very beautiful, authentic, lots of small details, notes and tips for guests, interesting trinkets in the room. We had beds, not futons, but this is not a minus - the beds are very comfortable. The view from the room (3rd floor) is of the mountains. The cleanliness is perfect, the room has everything that should be in a classic ryokan room: from tatami to a low table for relaxing.
2. Incomparable kaiseki dinner. Excellent sukiyaki breakfast (you cook it yourself).
3. The most beautiful interiors of the hotel, it is interesting to walk around it, exploring it from the inside. The hotel is beautiful from the outside too.
4. You can smoke in the rooms (we did not do this, and the rooms are not smoked at all). There is a smoking room at the entrance to the hotel.
5. Wonderful staff. All requests and complaints are satisfied within minutes. They speak English poorly, but it's not a problem, we communicated through a translator. The guys are cool, cheerful. Quick check-in, a bunch of reminders about where and when to come / what and how to do correctly.
6. There is a private onsen (we did not use it).
7. They give a free pass to 7 public onsen. They give discounts on souvenirs.
8. They give excellent yukatas for onsen, for women - they will give beautiful ones, the choice is huge.
Nuances:
1. The only downside of the hotel is the distance from the center of Kinosaki (15-20 minutes walk through not very beautiful places). But! There is a free transfer from the hotel to the city center, plus there is a transfer station-hotel-station. And the walk from the hotel to the center of Kinosaki did not bother us much.
2. This is not a business hotel, so there is no washing machine, iron or shower in the room. The shower (and in fact - onsen) is shared on the minus first floor - separate for men and women.
Sshally731Due to a late flight, I didn't arrive at the hotel until after midnight. The room wasn't huge, but the bed was big, and the bathroom had a great dry/wet separation. For Japan, this place is excellent! The hotel's location is also fantastic, just a few minutes' walk from Sannomiya Station, and Don Quijote is right across the street. The breakfast was a buffet; while not a massive selection, everything was exquisite. Overall, it was a very pleasant stay.
GGuest UserOverall, our stay was good, especially the location. The room is a bit old but still well maintained.
However, we were not happy with one aspect of the service. A staff member (possibly a manager or senior from the F&B team) was not very professional and came across as quite rude.
He physically blocked us from entering the breakfast area without listening to our explanation. We clearly mentioned that our friend was already inside and had a table, and we were just trying to confirm the table number. However, he insisted we go to Level 1 for breakfast and did not allow us to explain further.
We had to go back and forth between the lift, trying to contact our friend, which was quite frustrating. Only after we showed him a photo did he finally allow us to enter.
What surprised us most was that the restaurant was actually quite empty, with many available tables. We don’t understand why we were told it was full and asked to go elsewhere.
We hope the hotel can improve staff communication and professionalism to avoid similar situations in the future.
EEdmund KeeHad my first night stay here at Sannomiya Kobe, took an airport limo bus to Sannomiya station and it was just a 10min stroll to the hotel, my previous japan experience was from AirBNB, but this hotel stay at Sotetsu Sannomiya changed my perception!
Although I stayed for only 1 night in there, I managed to explore nearby places and even tried Kobe Beef for the first time ever!
Hotel is super clean, you can refill the toiletries as and when needed, they are just right at level 1. Check in was seemless, check out as well! There is also a laundry service, microwave and vending machine at level 2. Bedding and cleaniness is top notch!
Will highly recommend this hotel to many other travellers!
GGuest UserGrand Mercure Awaji Island boasts unparalleled sea views of the Akashi Kaikyo Bridge and the Seto Inland Sea. Its excellent location, however, makes it best suited for guests traveling by car. Our sea-view room was spacious and comfortable, with floor-to-ceiling windows that made the morning sea sunrise a daily spectacle. Both breakfast and dinner offered a wide variety of dishes; we especially recommend the Awaji Island milk and local onion specialties. However, dining options nearby are limited, meaning you'll likely rely on the hotel's restaurant for dinner. Without a car, finding other dining spots would require a taxi.
The hotel service was attentive, and the front desk staff spoke fluent English, providing helpful guides to local attractions. While the rooftop open-air hot spring bath isn't natural, it was uncrowded, peaceful, and incredibly relaxing with its sea views. On the downside, the facilities are a bit dated, and there's a noticeable lack of family-friendly entertainment options.
Overall, this hotel is ideal for guests seeking serene sea views and a relaxed pace, offering particularly excellent value for money during the off-season.
BBaici wawaThe room was clean, and the water pressure on the higher floors was consistently strong. They have laundry machines, a microwave, and a vending machine on the first floor, along with water dispensers on every floor. On the first floor, you can also find coffee, tea bags, toiletries, and bathrobes. This is my go-to place whenever I visit Kobe; it offers excellent value for money.
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