Hotel is really very nice, very cosy. A wee bit out for Aviemore if not driving. Didn't eat there but the large restaurant was well used for both breakfast and dinner so I assume all OK. There is a swimming pool although I didn't use this. Overall I didn't use the facilities but they were well used by others. The Woodshed, which is an external bar on the grounds is good, great pizza. The entertainment - a few nights in the hotel and one night in the woodshed - is fine. I would go to this hotel again.
The location of the hotel was perfect! Our room was facing the loch nearby and it was amazing to wake up to such a beautiful view of the loch. The hotel and rooms were clean. The receptionist was lovely too!
Room was very good and clean but it turned out that you could hear every move of the people in the room above. At 6 am this particular person decided to do his 10000 steps a day in his room and it sounded as if an elephant was marching through. No way to continue your sleep so we ended up having to get up and we left the hotel at 7.15am. I had complained the night before but since the hotel was fully booked there were no other options. I was told it was because of the wooden structure so obviously it was a known issue and they should NOT book both rooms at same time.
They also had 2 dogs behind unmanned reception and one of them yapped continuosly for an hour whilst we had our dinner. As we finished dinner they started bringing out cornflakes etc for breakfast for the following morning and left this uncovered, thought this was very unhygienic.
Alcohol prices way too high too ( bottle of wine £35.50). All in all not a good experience and wouldn't recommend.
A great value stay for the night. The room was clean and bathroom very well kept. The room felt quite new and had all the usual amenities; Hairdryer, Safe etc. Beds were comfy and room very dark with the lights out which was lovely. Staff were freindly and helpful and the location is very central, my only complaint is the room wasn't particularly quiet as noise from outside was fairly heavy and the heating system made quite a bit of noise too. A better stay then expected however and excellent for less then £50.
Just back from staying in the West End Hotel Nairn and had a great weekend room spacious clean and tidy hotel very covid conscious was staying B&B my only negative was the breakfast although what you got was very good and freshly cooked to order choice was limited to 7 items from a possible 10 and it was either continental with juice,yogurt,cereal and porridge or a cooked breakfast of 7 items I would have liked fruit juice to start and only one slice of toast we were never offered more tea coffee or toast either day, don’t get me wrong what you got was excellent but limited I thought. On the second night we had dinner and I must admit we were spoiled for choice I chose the lasagne with garlic bread my wife had Chicken Stroganoff with rice we had a portion of homemade chips and homemade onion rings all was cooked to perfection really could not fault anything will definitely return in the future
Good location however parking was very limited. We were staying 2 nights and didn’t manage to get a space resulting in us having to pay for parking when the website stated free parking it was a big factor in choosing this hotel. The decor is very dated and scruffy but rooms are clean. Rooms don’t get made up daily unless you request. The windows were very draughty resulting in us keeping the curtains drawn shut. The windows were obscured anyway so you couldn’t use them as a window so guess it didn’t matter. The staff on the desk were polite and efficient.
Two bad experiences:
a) The door for the room with 5 ladies including me lived inside was Very Difficult to open. I have to use ALL my effort / energy to open the door. One of their staff tried to solve it but failed.
b) My nail cutter was stolen by one of other 4 ladies.
END
I have stayed in a hotel of this brand before. With such a high price, I really look forward to staying here. The actual room type is relatively old and the facilities are average.
It's quite far, and it took more than half an hour to drive to Inverness. I was very satisfied with the hotel on this trip. It was like an ancient castle. I heard that many weddings are held here. The hotel is full of beautiful lights and stills of Charlie Chaplin. I also bought a beautiful window display in the hotel. I walked along the backyard of the hotel to the town and accidentally participated in the worship of local residents.
Location was perfect, Decor in room requires freshening up, Back of the door and part of facings were fresh painted but not completed. Shower requires cleaning (Black mould just needs Bleaching ) and the plastic seals replaced They were yellowed with age. Staff were Very efficient and Friendly 😀
110 reviews
7.2/10
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DKK 466
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GGuest UserWe were supposed to stay a night on the 3rd, however due to total disaster with the snow (police closing roads, snow gates shut, buses not running, train cancelled last minute) we were unable to travel and had to cancel the onwards travel plans. We explained the situation providing evidence that it was not possible for us to get anywhere and kindly asked if possible to amend to another date, but were refused.
Stayed in the hotel before, not a bad place, but very disappointed that they had not been more understanding of our already disrupted start of the 2026.
GGuest UserAwful. Initially I was in a double room. Women daily 0540 by loud music which I believe was the kitchen staff starting breakfast preparation. Moved to single room on my final night. The heating on full was the difference between having a cooler box or a freezer. No cable other than power cable for the TV so no reception whatsoever. This was pointed out to the reception desk who told me no maintenance staff were available due to rostering. A coaxial cable would probably resolve the problem. However that was not provided. The staff were polite but had their hands tied on what they could do to resolve the issues. Just an awful experience sadly as the hotel is in a prime position. Polite staff who had to attend to a number of embarrassing complaints from other guests.
DDONGSHENGLocation is in the center of the city, it is very convenient to walk to the Castle Church shopping street, and three cars can be parked in the main hall. Breakfast is very good, Ctrip orders are not early, but the owner said that it is wrong, there should be breakfast. The warm host is very good. The downside is that the room supplies are generally graded and the bathroom is too narrow.
GGuest UserPerfect hotel if you’re visiting the area. Lovely location and views of the river and cathedral. Easy walking distance to shops, bars and restaurants.
Rooms are of a high standard.
Excellent drinks variety with the distillery and brewery on site.
Service is impeccable.
Great breakfast.
GGuest UserReally great Hotel. Cheapest around as well so don’t really get when people book cheap hotels and complain that it’s not 5* 😂. Location is amazing. The Loch is beautiful. Staff are really nice. Rooms have everything you need and are quite spacious. Food is really good although a wee bit expensive but still good sized portions.
MmunirahThe hotel was easy to find, located right by the main road. The rooms were quite small, and with luggage, the space felt a bit tight. However, there was a small outdoor balcony with a table and two chairs, which provided a nice spot to sit and eat.
The rooms looked modern and recently renovated. The bathroom was well-designed, featuring sleek black tiles and gold fixtures, and the hot water worked perfectly. One of the best features of the room was the separate sink area, along with a microwave and fridge. This was especially convenient for heating up food or enjoying ready-to-eat meals from the nearby Aldi if you’re too tired to head out. The room also came with a kettle, coffee, tea, and even a chocolate wafer as a thoughtful welcome touch.
There is no reception desk at this hotel, so it’s important to have internet access as check-in is fully digital. You’ll receive your room number via email just before your arrival. Make sure to complete the online pre-check-in to confirm your stay and receive further instructions.
Overall, it was a comfortable and convenient one-night stay.
GGeoff_Great staff, nice room, very comfy bed but let down by some grubby stains on the carpet and a previous guests medication and yoghurt left in the fridge. Would stay again though
AAnonymous UserRoom was very good and clean but it turned out that you could hear every move of the people in the room above. At 6 am this particular person decided to do his 10000 steps a day in his room and it sounded as if an elephant was marching through. No way to continue your sleep so we ended up having to get up and we left the hotel at 7.15am. I had complained the night before but since the hotel was fully booked there were no other options. I was told it was because of the wooden structure so obviously it was a known issue and they should NOT book both rooms at same time.
They also had 2 dogs behind unmanned reception and one of them yapped continuosly for an hour whilst we had our dinner. As we finished dinner they started bringing out cornflakes etc for breakfast for the following morning and left this uncovered, thought this was very unhygienic.
Alcohol prices way too high too ( bottle of wine £35.50). All in all not a good experience and wouldn't recommend.
GGuest UserI have stayed in a hotel of this brand before. With such a high price, I really look forward to staying here. The actual room type is relatively old and the facilities are average.
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