The location is fantastic, about 200 meters from the subway station, and only two stops from Helsinki Central Station. The self-service check-in was very convenient with an English interface, and there's also customer service on the first floor. Both check-in and check-out were seamless. The room was very clean; we booked a family room, which was a bit small for two families but still adequate. On the first floor, there's an open kitchen, coffee machine, water dispenser, dishwasher, laundry room, shared desks, and a dining area, so you can easily prepare your own food. The price is also very good value for money in Helsinki. About 300 meters downhill from the hotel, there's a large supermarket and a lake, and the surroundings are beautiful. I even went for a run by the lake on the first morning – it was very chill.
The breakfast was amazing! In the restaurant I was sad to see they only had one server in the restaurant she seemed to be working very hard but it took a long time to get our bill. I’d like to see them utilise the outdoor area more because it’s very nice. The front desk were very attentive
The room was very tidy and within walking distance of both the ferry and the city center. The breakfast was simple and homely, not luxurious but had everything I needed.
i had a great stay in this hotel. i experienced a refreshing atmosphere. quite impressive architecture. a unique atmosphere. i recommend this hotel. but the only problem is the location. far from city center / tourist area
Loved the concept of a hotel with no reception and no staff - the checkin happened online, and the access code to the building and room was provided well in advance. The location of the hotel is excellent - just a 5 min walk to the central station. The room was cozy with a nice bed and amenities…
The hotel's location is pretty good; you can actually walk to most of the main attractions. There's also a rooftop where you can see different sights. The hotel lobby is very distinctive, and it includes a buffet breakfast with a wide selection. Even if you have an early flight the next day and can't make breakfast, the front desk staff are very thoughtful and will arrange sandwiches and drinks for you. On the downside, the sauna's operating hours are from 5 PM to 9 PM, which often means we're not in the hotel and can't use it.
The hotel is very good and the environment is very good, but the hotel is a bit old. The sea view room has a very beautiful view, but I forgot to book breakfast. Breakfast is 30 euros per person, which is a bit expensive!
I think the corridor floor of guestrooms should be vacuumed daily as some guests bring along their pet with fur everywhere. Other than that, the breakfast should be provided regardless of whether its public holidays or not as guest who has booked the room with breakfast not aware Midsummer Fressi Cafe not operates.
The hotel's location is excellent, right across from the STOCKMANN department store. There's a tram stop directly in front of the hotel, offering a one-stop ride to the central train station or a few stops to the cruise terminal. The hotel has its own bar and restaurant, but unfortunately, it's closed on Sundays. Be aware that some basement rooms have no windows, and some rooms are located in a back building, requiring a transfer elevator and a bit of a walk down the hallway – so make sure to ask for clarification. During my two-day stay, I encountered several guests who couldn't find their rooms. The hotel's facilities, cleanliness, and room layout are all good. A great bonus for East Asian travelers is the in-room kettle and a variety of tea and coffee options. The breakfast is rich and offers many choices, perfect for those who enjoy Western cuisine. Taking a ride in the small, ninety-year-old elevator is quite an experience, haha!
Executive club room is on 9 floor, very quiet area. The is cozy and superior clean. We lived there for a week and really enjoyed every thing. Especially the house keeper, Auwan, is very nice and professional person. He is always smiling and kind when we meet him. We are pretty much sure that his work in quality is the best that we have ever experienced. Highly recommend this hotel with great management.
Amazing
104 reviews
9.5/10
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GGuest UserGood value art deco hotel for a three night stay. Exceptional breakfast. Not very helpful pre advice about location. So…
If you are coming from Helsinki port (eg ferry from Tallinn), get the tram 7T to Kaisaniemenpuisto. Then a short walk to the hotel. Tap and pay at the ticket machine for €3.20 one way, zone AB.
From Helsinki airport, get the train to Helsinki main train station, 33 mins, tap and go, zone ABC. To get there walk down the road for 7 to 10 mins; contemplate some cobbled streets when wheeling luggage, but not an issue.
NB Helsinki Kampii is the main BUS/COACH terminal that you may use to go to Porvoo for a wonderful daytrip; a bit more of a walk from the Arthur Hotel ( use Google maps). Not to be confused with the Art Deco train station. All are walkable.
Finally, a visit to Suomenlinna (zone AB tap & go) is recommended along with Senate Square/the Cathedral & the Russian Cathedral.
Great restaurant for Finnish food and beer under €7 is Ravintola Kolme Kruunua. Lovely shops at the harbour stalls & Craft Corner. Take a walk down the Esplanade.
HheidiOverall, my recent stay with Bob W was disappointing.
I booked the 4-person penthouse room primarily for the use of the sauna on my last day of the trip.
Firstly, pin code provided was only valid for door access to the stairs, not door to the elevator side at night. This became a significant inconvenience, especially for a female traveler like myself who arrived at night after a tiring flight. Having to carry a 20kg luggage and a 10kg carry-on up five flights of stairs was both physically demanding and frustrating. Clear arrangements on how to access the elevator at night should have been considered for guest.
Secondly, check-in process was not clearly communicated, causing panic upon arrival. Unfortunately, I had to seek help from customer service on a third-party booking site and reach out via email to obtain a check-in link, which added unnecessary stress and confusion.
Furthermore, instruction for turning on the sauna were unclear, and I was unable to enjoy it until the next morning at 8am, just few hours before my checkout time. I had specifically chosen the penthouse room with the sauna for a relaxing and enjoyable experience. due to the lack of clear instructions, and had to seek assistance to figure out how to operate it properly, which ate into the limited time I had available to enjoy the amenity.
In conclusion, my stay with Bob W fell short of my expectations. The limited time to enjoy the amenities, issues during the check-in process and accessing the elevator, made for a less than satisfactory experience. I hope that Bob W seriously takes feedback into consideration and makes the necessary improvements to ensure a more enjoyable stay for travelers in the future. Thank you
FFeiyuDirectly opposite the hotel is a small, quiet park. The location is excellent, being very close to the city center, port, and subway, which makes getting around incredibly convenient. There's also a great coffee shop just a short walk downstairs. Overall, I really liked my stay. The only minor point is that there was no kettle in the room for boiling water, and I had to ask for one. I'd suggest the hotel consider proactively providing kettles, especially for Asian guests, and Chinese visitors in particular, as it's a common preference.
GGuest UserLovely clean hotel near the airport with a free shuttle bus. Breakfast was ok lots of choice. Only downside no bottle water in room or tea/coffee facilities in room. Shower was good but be careful the floor gets very wet.
JJohn David Villadolid (David V.)i had a great stay in this hotel. i experienced a refreshing atmosphere. quite impressive architecture. a unique atmosphere. i recommend this hotel. but the only problem is the location. far from city center / tourist area
GGuest UserBy far, one of my favorite hotel in the world. It was well equipped with everything you need and it feels like home. Location is a sweet spot of central, 10 mins walk to the wheel and Harbour.
Room was clean and easy check in and out. Lobby has board games for entertainment.
AAnonymous UserOur experience wasn't off to a good start, dealing with Jason when dropping our bags in the morning. He was borderline ******, assuming we were with the other Asian groups, making presumptions about our requests, and had difficulties understanding our requests on arranging for early to-go breakfast boxes.
But everything else during our stay was perfect hence the 5 stars. Everyone else we dealt with, including the house keepers, restaurant staff and cleaners were all great - very helpful and friendly.
The hotel is strategically located right next to the Central railway station.
The room itself was large and clean and beautifully decorated. We also tried out the facilities including sauna and cold plunge (a Finnish culture), which were top notch. The gym was also world class and properly better equipped than some other commercial gyms out there.
The other highlight was the breakfast. So many options even for vegetarians like us, all allergens clearly labelled.
I highly recommend this hotel to anyone who's ever in Helsinki.
GGuest UserThe breakfast was amazing! In the restaurant I was sad to see they only had one server in the restaurant she seemed to be working very hard but it took a long time to get our bill. I’d like to see them utilise the outdoor area more because it’s very nice. The front desk were very attentive
GGuest UserThoroughly enjoyed my stay. The hotel is centrally located (walking distance from Kampii, train station, etc.), the room was spacious and well equipped, the service was impeccable and the breakfast buffet extensive. I also enjoyed the dinner, which was included in the room rate. Overall, very good value for money (compared to other hotels). Highly recommend.
AAnonymous UserThe room was very tidy and within walking distance of both the ferry and the city center. The breakfast was simple and homely, not luxurious but had everything I needed.
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