Posted on Jul 24, 2026|Smart Plus Room
Guest UserI am extremely disappointed with my stay at this Nathan hotel. The overall experience was far below my expectations.
First, the front desk female staff were impolite and unprofessional during the check-in process. Their attitude made me feel unwelcome from the moment I arrived. To make matters even more disappointing, the day of my check-in was my birthday, and I had hoped to enjoy a pleasant stay. Instead, it turned into a very frustrating experience.
After entering my room, I noticed that the air conditioning was not working properly. The room remained uncomfortably warm despite adjusting the temperature. I contacted the hotel, and an engineer came to inspect the air conditioner. He turned off the main power and restarted the system, but the problem remained unresolved. Rather than offering to change my room or provide an effective solution, the hotel simply gave us a fan.
Providing a fan is not an acceptable solution to a faulty air conditioning system. The room remained hot and uncomfortable throughout the stay, which seriously affected my comfort, sleep quality, and overall experience.
Given the poor service, the lack of professionalism, and the unresolved air conditioning issue, I believe the hotel failed to provide the standard of accommodation that guests should reasonably expect. Another male front desk staff member escorted us to Room 1004 on the Executive Floor. However, the room only had one king-size bed, and the hotel informed us that they could only provide a foldaway bed. This was completely different from the room type I had booked.
My reservation was clearly for a room with two double beds, so I do not understand why the hotel failed to provide the room type that I had reserved and confirmed. This caused unnecessary inconvenience and added to my disappointment with the overall stay.
The next day, the Duty Assistant Manager offered us two alternative rooms. However, neither of them was satisfactory.
The first room was on the 10th floor, but it still had only one king-size bed, which did not match my original reservation.
The second room was on the 5th floor and contained four twin beds in the form of two bunk beds. This room was clearly not comparable to the Executive Floor room that I had originally booked and was not suitable for our needs.
I made my booking based on the expectation that the hotel would provide the room type that was confirmed in my reservation. Unfortunately, the hotel failed to do so, which significantly affected our stay.
In addition to the issues mentioned above, the hair dryer in our room was also defective because the power plug had come loose and could not be used safely. I contacted the front desk to request a replacement hair dryer, but I was informed that the Housekeeping team first needed to come to the room to verify the issue before a replacement could be provided. This unnecessary process caused further inconvenience during our stay.
I would, however, like to recognize the professionalism and excellent service provided by the Housekeeping staff and the bellboy. They were polite, helpful, and courteous throughout our stay, and they deserve to be commended for their efforts.
Unfortunately, the same cannot be said for the front desk staff. Their attitude was consistently disappointing from check-in to check-out. The male staff member who assisted us during check-out was also unfriendly and unprofessional. I believe the front desk team requires further customer service training to improve their attitude and the way they communicate with guests.
Overall, this was one of the most disappointing hotel experiences I have ever had. I will not stay at Nathan Hotel again, nor will I recommend it to others. I sincerely hope that Trip.com and the hotel will take this complaint seriously and provide a fair resolution to this matter.
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Price per night from:PLN 365
Posted on Jul 18, 2026|Superior Hillview Room
sarahtsangThe room was at the end of the hall and larger than I expected. The hotel is close to the sea with a private beach and a swimming pool. The views from the hotel are great, perfect for a vacation. Transportation isn't very convenient, but there's a shuttle bus to the subway station. The facilities are quite old but generally clean, though the hygiene could still be improved.
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Price per night from:PLN 179
Posted on Apr 8, 2026
Guest User
My stay at Two MacDonnell Road definitely lived up to its reputation. Located in Mid-Levels, it's an oasis of calm away from the hustle and bustle; it was incredibly quiet at night, with no city noise from Central at all, allowing for a very comfortable sleep. The room was much more spacious than most Hong Kong hotels, laid out like an apartment with a small living area and a basic kitchenette. There was plenty of space to spread out my luggage, making for a very relaxing stay.
The view was a definite highlight. From a high floor, the expansive city and greenery views were stunning, both day and night. The staff were also polite.
However, there were clear downsides: transportation isn't very convenient. It's a bit of a distance from the MTR station, so getting around mainly relied on taxis or the shuttle bus, which could be a bit troublesome when returning at night. The soundproofing was also quite poor.
Overall, it's a great choice for those seeking peace and quiet, comfortable accommodation, and who aren't planning to rush through tourist sites every day. It's well-suited for business trips or short stays of a few days. If extreme convenience is your top priority, you might want to reconsider.
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Price per night from:PLN 502
Posted on Jul 29, 2026|Superior Room
Alwaystravelling247I checked-in at around 2:30 AM. Is the first time I’ve stayed at this hotel, specifically the Dorsett chain. I requested a single queen size bed, was given to single beds because they were unavailable. Because I’m a solo traveler, the room was large enough. They’re an eco-friendly hotel so that means that you have to purchase pretty much all of your amenities from the vending machine downstairs. Overall, the price was relatively OK for the room itself.
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Price per night from:PLN 321
Posted on Aug 11, 2026|Oceanfront Room 2 Queen Beds
Guest UserThe room was spacious, clean, and offered a beautiful view. The pool was clean and comfortable, and the staff were polite, making us feel right at home. The breakfast selection was good, but it would be even better if they added more salad accompaniments and hot dishes. Also, the shuttle bus runs too infrequently, only once every half an hour. It would be much better if it ran every 15 minutes.
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Price per night from:PLN 577
Posted on Aug 9, 2026|Family Room
Sunny Au (UK)The location of this hotel is within 3-5 minutes walk from Tsim Sha Tsui East station and is within 10-15 minutes walk from Hung Hom station, where some concerts held.
If you are going for a concert, its location is superb. However it is probably the only good point.
The hotel is dated. Our room wallpaper is peeling off with mold ( see picture ). We asked to change our room and they do allow us to change it. However I have seen many rooms having peeling off wallpaper. Eventually we settle one without this issue.
Some front desk staff cannot speak good English. Come on, HK is an international city and Tsim Sha Tsui is a tourist gathering location. I do expect a bit more from this hotel.
Unlike the hotels we stayed in mainland China, this hotel does not provide laundry facility.
Also if you booked this hotel via trip.com , their airport shuttle bus is not included. You have to pay extra for this service or take a bus yourself.
Maybe my expectation of HK hotel is slightly high. But no matter what the reason is, I won't stay in this hotel again.
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Price per night from:PLN 379
Posted on Jun 23, 2026
QJaifeiThe Four Seasons' location is truly unbeatable – it's convenient for getting anywhere. There's a shuttle bus from the Airport Express that takes you straight to the hotel, and even walking is easy. That 'welcome back' always makes you feel so at home. For breakfast, you have two restaurant options, but I prefer ordering à la carte in the lounge. The bread at the Four Seasons is genuinely delicious; I absolutely adore the five-grain croissant (or whatever it's called) at breakfast. And the scones from the bakery are a must-buy every time. The hotel facilities are excellent; the gym equipment is well-maintained and offers plenty of choices. Just eating at the hotel's restaurants pretty much filled up my itinerary. The spa is the best I've experienced outside of Thailand. While there was a minor hiccup with housekeeping – they didn't clear the trash or do the turndown service on time – they genuinely made up for it afterward. I hope the service can be even more meticulous in the future, especially since it's the 'Four Seasons.' I'm already looking forward to my next visit!
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Price per night from:PLN 2,354
Posted on Aug 16, 2026|Garden View Room
FeralsheepI booked this hotel to watch a show at Yabao. They offer a free shuttle bus with frequent trips, so there's no need to worry about getting to the airport. After the show at Yabao, you can walk a few hundred meters indoors directly to the hotel, which is super convenient as it's connected. The only downside is that the twin beds are really small; if you have large luggage, you won't be able to open it fully. Everything else was fine.
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Price per night from:PLN 242
Posted on Aug 4, 2026|Grand Premier Harbour View King
Guest UserI stayed in the Premier Seaview Room. It was newly renovated and came with a smart toilet. Although it didn't feel like the stated 45 square meters, the layout was cleverly designed. The toilet and shower room were completely separate and independent. Even though the toilet wasn't large, it featured a cleverly designed mini-washbasin, and both washbasins were equipped with wall-mounted hand soap dispensers, which was a thoughtful touch. The shower room had glass on two sides, and the Dyson hairdryer was conveniently placed on a small shelf. Despite the heavy rain in Hong Kong these past few days, the sea view was still quite nice. The large sofa by the window was very comfortable, and the wardrobe near the entrance, though seemingly small, had storage compartments, making it very practical. Compared to other luxury hotels in Hong Kong, this one offers good value for money.
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Price per night from:PLN 1,459
Posted on Aug 16, 2026|Premium City Twin Room
Guest User
The room exceeded my expectations; it's rare to find such great value for money in Hong Kong. The hotel is located inside a mall, making shopping and dining very convenient. During peak check-in times, you might have to queue at the front desk, and the efficiency is a bit slower compared to mainland China. The self-service breakfast offers a wide variety of choices, mainly Hong Kong-style. Overall, I highly recommend it! My only minor complaint is regarding the bedding hygiene; perhaps because we have sensitive skin, we felt a bit itchy while sleeping, so I'm questioning the cleanliness of the linens.
BTW, the gym facilities are limited, with only one power rack. The outdoor pool is on the 21st floor, and it can get quite sunny when the weather is good.
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Price per night from:PLN 589