Kingston Villas

First time ever in a Kingston hotel (came for Independence celebrations) and I absolutely fell in love. You are greeted at the entrance with a car that is the same make and model of one driven by James Bond. It's pretty cool and the outside of the hotel is gorgeous, so it just adds to the class. Jhonelle and Janelle at the front desk made a hectic check-in with 6 adults, a baby, and 12 bags, a breeze. They smiled and laughed at my jokes (bless them) and handled it all with grace. They also came to my assistance a few times within the two night stay (giving directions, replacing lost keys, etc). The breakfast in the morning was probably one of the best I've had in a Jamaican hotel. Owen, who was on the breakfast staff, was attentive and helped my husband and I squeeze our over-sized stroller into a corner. He was extremely mindful and helpful throughout the breakfast. The hotel was close to a lot in Kingston and our room was exceptionally clean. There were two pools; the Sky Pool (for Instagram) and the Cabana Pool, which was just a very nice pool. The Sky Bar and Pool were gorgeously lit and made the background of some great pictures at night. Their staff, as well, were pretty nice. Miguel had the pleasure of getting our bags out of our rooms. He will also laugh at your jokes and win all the lines in bag Tetris while efficiently getting you out. If I ever needed to recommend a place in Kingston, it would definitely be here.

I was very pleased with the service, the cleanliness of the room and most of all the location. Every single worker was helpful and friendly. I appreciated how welcoming they to my daughter and her friend, especially because it was her first time in Jamaica and she was celebrating her 35th birthday. Team, thank you so much for your hospitality. I look forward to staying there again.

There are not many good hotels in Jamaica, The service here is good, The point is that the breakfast is very, very good (Chinese people may think it is average, but it is the best among the dozen or so countries I have been to in America)

We had an unplanned stay at the Knutsford in early March, after being the victims of an apartment rental scam. We were driving around, trying to find a place to stay, and stopped at the Knutsford. My daughter and I walked into the lobby and were greeted by Sonnette at the front desk. She listened to our story and then: showed us a room; called two other hotels (not linked to the Knutsford) to check on availabilities; and - finally - when we returned after visiting the other hotels, put us in a fantastic room that was just perfect for us. She did all of this with a smile, as though it were the most natural thing in the world to help us out. Thank you, Sonnette! Throughout the rest of our stay, other staff at the reception, in the restaurant, and in the parking lot were also lovely. We stayed in the newly renovated section of the hotel that is right beside the pool. The room was clean and well appointed, the pool was perfect, and the food in the restaurant was excellent. We'll definitely be back!

Our flight was late and we got to the hotel sometime after 9 pm. when we reached the hotel, the hotel staff advised us that they had computer problems and could not check us in. We waited over 1 hour to find out that they had given away our reservation. We tried to get something to eat while the hotel staff tried to find us another room, but the kitchen closed at 10 pm and we were very hungry. They tried to accommodate us and let us order 2 salads to go which took 30-45 mins. When we finally got our salads and we also got notice that they found us a room for the night. When we got to our room, it was very nice. They gave us the executive suite for the night which eased my dissatisfaction in their service for the night. The next day, I asked if we could stay in the Executive suite for the rest of my stay without any additional cost since they could not find us another room as i had originally booked. they agreed and my aunt and i had a great time for 1 full day. On our 3rd day when we returned back to the hotel room after being out the full day, we noticed load machine like sound coming from the room since we were on the 10th floor. Then we notice the sofa seat was wet and water on the floor. Then we noticed water coming from the ceiling running down from the ceiling down the wall and over by the living area and by the bar area. It was crazy. I had to call the front desk and report it. They sent up someone to evaluate and then when they saw it, they called the manager or engineer to take a look. It appears that work was being done on the roof and the water came down into the suite and made a mess of the furniture and floor. The engineer apologized for the inconvenience but and then left. We were left in the room with water all over the floor and unable to use the living room. We ended up having to call the front desk to have then send someone to clean up the water on the floor and on the furniture. We ended up eating in our bedrooms. When we checked out, i mentioned to the hotel staff about the inconvenience we had with the water and the staff was sympathetic but no apologies or offer to give a discount or anything. I decided i would not return to this hotel again. I would not recommend this hotel to anyone especially with the experience we had.

I would definitely recommend here. Great service all night, the food came really quick and not to mention the very good service from our server Jamar. The music was also great, good selection and not too loud to stop conversation. Overall great experience

Customer service was friendly and professional and very helpful. The room was comfortable and relatively clean but the floor and carpet was not swept or vacuumed, sheets and blankets smelled like crap but looked cleaned. Restaurant was great for breakfast which was a mixed of Jamaican and American style breakfast. I did not take advantage of the pool or the gym so I can’t give a rating but overall it was a pleasure hotel. I would book this hotel again.