Coblong Villas

Well, at the first time we areived everything went well. Welcomed by Mr Agus THE ONE AND ONLY BEST STAFF in this hotel (others were worst!), he assisted us to the room very polite gesture and good communication. Started while i asked for more bath towel, coz i booked 4 rooms for family, and i occup the room with my parents which more than 3 person inside, however they said it is unable to send more otherwised it charged. We understood and cancel the request instead. We also cannot refill the bottle of water (the small size one) they said it will charged in IDR 30.000 which i understood and we cancelled the request and bought by ourself outside. Second day, after we held a family event, we are extremely exhausted. After bought a food (soup) we req them to deliver a bowl. And they said they will sent it up. Until end of the day, the bowl was not coming, and my sister ate it from its plastic! Me and my husband decided to extend the stay to higher type of room, we paid all in advance, we understand because we booked the reservation in a last minute at around 12pm, the rsv was still not interface to the system i guessed, and they asked us to wait and will call to info us when the rsv interfaced already. Until more than 30 mins, no one get back to us, we did not complained at all, i came to reception met argita which was the person who handled us, and she informed that the rsv have been received (and no one call us). i did registration as normal and they gave us the room in a lower floor which was not our preference, and asked to get higher floor. They said, they will call us due to the room was not ready yet, which -again- we understood. We are waiting until 2 pm but nobody call us, and i came again to them asked for my room, surprisingly the room was ready :) thank's God because we are very initiative to ask them :) i guess if i was not asking my room, they will never call us... No apologize conveyed due to we need to wait for room nor call us to collect the key. Also the boy before argita, who handled us in the receptionist needs to be trained how to listening to the request and question well and conveying the information well to the guest. Other thing why i fed up was, we ordered food outside, and the reataurant forgot to put the cuttleries, and i requested to them for cuttleries, this rude staff named Sansan, said it chargeable, well i still don't understand and asked why it chargeable, and he explaination was unbelievable and i really hate to explain it here ( you can try by yourself to proof this if you want to loss your day and money only to get worst service:)) he said the information was on the room svc menu which was not there! He said, the charge is for the possibility, if only the cuttleries can be lost which we don't have any plan to lose it :) i told them that last night when we requested the bowl, it didn't come, and no apologize AT ALL. Only the rude explanation from this SANSAN. The spv gave us a so-so explanation and apologize after

last minute booking on a long weekend. out fault. however please do take note the rooms on 1st floor got window to in hotel alley, not to outside the building. the swimming pool is shared with sister hotel aston and it's not that big (dip swim only). cihampelas is also a declining area, not like 90's good old days of fashion center. they do have nearby cihampelas walk which is beautiful though. receptionist, bell boy and restaurant staff give excellent and attentive service, thumbs up. however the security guard try too hard to the point that they don't leave much personal space for us to take care of our family ourselves. i have to ask them to stay out of my parent's way yet they still standing too close not allowing me to comfortably close my parent's car door.

The hotel gives you a homie and greener feeling because its design and looks are very homie. Building architecture from old dutch colonial and surrounding by trees and nice garden make it very fresh. The room quite spacious on this price category and some has balcony with a nivw bath room. I impress about the amenities that complete from the bottle of water, tooh brush and tooth paste has a brand and good quality. The Bed ok and the furniture were nice. The facilities the have a good and best spot for photos (for instagram) and a nice swimming pool infront of their restaurant which is use for daily dining/breakfast. The breakfast is just ok. need to improve for the variety and taste. The staff some are nice some just flat face eapecially on the breakfast service seems like they tired or forget that their in the hospitality indistry that need warm and smile service. Maybe because most of the staff are seniors so they forget how to serve customer. but the security and receptionist are nice. The Parking area are open space so if its rain your car will be wet or hot if it during the day. overall is Ok. a good and relaxing hotel if you want to choose stay in bandung city

The rooms are clean, the service is friendly and very helpful. This hotel is good for its category. If you ask me will I come here again? the answer is of course yes. Tbh, I hope the restaurant will open for the next year. So, I don't need order for an online food only for breakfast. Thankyou, see u next trip Bandung.

I stayed for three days and I was able to explore Cihampelas during the day and enjoy the comfort of my room during the night. It was an enjoyable experience. For a solo traveler, the hotel has a great value for money. It's hard to find other properties with such a great location and value for money for a solo traveler. It has all the amenities you need, the staff was polite and efficient, and the breakfast was decent enough. However, If you're traveling with your family or with an entourage of more than three people, there are better properties nearby that could offer more value for money and more amenities with the same level of comfort.

The location is very comfortable away from Dr. Kebising. Kmrin Nginep in Room 307: The towel smells of a gas, the sheets are stains, the air conditioner is not cold (the dead suit is dead). Fortunately, the smell of air conditioner is not hot.