Portillo's

Come to new York, I feel that I must have a buffet, because it is really cheap, we spent a hundred knives in total, and three people were full of the wall! And the variety is also very rich.

My son and I had brunch here the 2nd day. It wasn&#39;t bad at all and even gave them a pretty good review (which I have since requested it to be removed and replaced with this review). Brunch was ok. Service was a bit slow but overall, it honestly wasn&#39;t bad. I will say that they had a buffet out and thought this was complimentary breakfast provided by the hotel and the staff at the restaurant laughed saying they do not have FREE breakfast or free food. I was a little taken back as this was my first time in this hotel and restaurant so it was just a question. But the following morning when we decided to have breakfast brought to our room it was another story. The phone rang and rang. I counted 12 times at least. I hung up and called again and dozen times. NOTHING. I called our front desk who transferred me over to the restaurant still NOTHING. The front desk had to take our order. 45+ minutes go by and still no breakfast. I called the front desk who transferred me to the restaurant which of course, JUST RANG. I was fed up so we decided to walk the few blocks to the local Dunken Donuts and on our out the door I asked our front desk to cancel our breakfast as we will be going elsewhere. They apologized and genuinely felt bad. This was NOT the hotels fault at all. I quickly realized that this restaurant gets way to busy to accommodate lots of people. Not enough hotel staff. Knowing this I will NOT eat here again and strongly recommend if you do, not to have high expectations. It was very disappointing especially since this was a mother/son trip to create great memories.

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