Train Ticket and Travel FAQs

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Cancellation policies vary according to ticket type, but if you're looking to cancel your booking, then the easiest way is via the Trip.com app.

Advance tickets are usually non-refundable, while Off-Peak or Anytime tickets are refundable. An administration fee of up to £10 per ticket will be charged for refunds.

You can get a refund up to 28 days from the expiry date on your Off-Peak or Anytime tickets by following these instructions:

1. Open the Trip.com app and go to 'Account' > 'My bookings'
2. Select the ticket that you want to refund
3. Tap the 'Refund' button on the Booking Details page

n cases where you've purchased a printed ticket, you may need to send it directly to the rail network provider which you bought it from. In that case, please contact the provider directly.

Be sure to check details on cancellation policy before booking your UK train ticket on Trip.com.

For Advance tickets, changes to the time or date of travel must be arranged before the departure of the first reserved train printed on the ticket. After this time, the ticket cannot be changed and a new one must be purchased. You will need to present the tickets and booking confirmation when making a change.

1. The origin, destination and train company or route shown on the tickets must remain the same
2. The difference between the price paid and cost of the next suitable fare for your journey must be paid for, as well as an administration fee of up to £10 per person per single ticket for each change. If you change to a train on which a cheaper fare is available, the difference will not be refunded.
3. If you would like to change your ticket, please contact Trip.com customer support．

For Off-Peak or Anytime tickets, please refund your original tickets and then buy new tickets. Please note that an administration fee of up to £10 per person per single ticket will be charged.

If you have booked split tickets, please confirm which policies apply to which tickets.

For Advance tickets:

1. Changes to the time or date of travel must be arranged before the departure of the first booked train printed on the ticket. After this time the ticket cannot be changed and a new one must be purchased. You will need to present the tickets and booking confirmation when making a change.
2. The origin, destination and train company or route shown on the tickets must remain the same.
3. The difference between the price paid and cost of the next suitable fare for your journey must be paid for, plus an administration fee of up to £10 per person per single ticket for each change. If you change to a train on which a cheaper fare is available, the difference will not be refunded.
4. If you would like to change your ticket, please contact Trip.com customer support.

For Off-Peak or Anytime tickets, please refund your original tickets and then buy new tickets. Please note that an administration fee of up to £10 per person per single ticket will be charged. If you have booked split tickets, please confirm which policies apply to which tickets.

If your train is cancelled, you may apply for a full refund. If your train is delayed or cancelled and you choose not to travel, your unused ticket can be refunded without any fees.

If your train is delayed and you still decide to travel, you may be entitled to compensation.

You may not receive compensation if:

1. The disruption was announced in advance
2. An emergency timetable was in operation
3. The cause of the delay was beyond the rail operator's control

To apply for a refund, or enquire if you are eligible, please contact Trip.com customer support.

If your train is delayed and you still decide to travel, you may be entitled to compensation.

Network Rail offers Delay Repay, a nationwide scheme whereby if you're delayed for any reason when you travel on a participating National Rail service, you can claim compensation. The delay is calculated against either the normal timetable, or an amended timetable that is published in advance (for example, during planned engineering works at weekends). Visit your train company’s website to find out more about Delay Repay and compensation.

The amount of compensation you can claim depends on the rail operator you travelled with. According to the company's passenger charter, each train company sets its own level of compensation.

You may not be able to receive compensation if:

1. The disruption was announced in advance
2. An emergency timetable was in operation
3. The cause of the delay was beyond the rail operator's control

1. All train operating companies offer Advance ticket customers the ability to travel on the next available train when their train is canceled, both for on-the-day and advance-notice disruptions.
2. Most operators allow their customers to use the same tickets at the station, except LNER (customer needs to rebook online), Chiltern and Southeastern (customer needs to contact customer center).
3. The following train operating companies all offer their customers (or customers of companies within the same train operating company group) the option to also travel on earlier services: Avanti, Chiltern (at discretion of customer center), Grand Central, GWR (at discretion of customer center), LNER (depends on seat reservation), and Southeastern (at discretion of customer center).

Let’s say you’re traveling from Station A to Station C. By splitting tickets, you’ll purchase two tickets (one ticket from Station A to Station B, another ticket from Station B to C) and save money without having to change trains.

Please note that when you purchase split tickets, you must take a train that stops at all the points along your route where one ticket ends and another begins. So in the example above, your train would need to stop at Station B, and not just pass through without stopping.

When booking a weekly, monthly or Flexi Season ticket on a particular route with the Trip.com app, we will show you the cost per journey.

To see if you can save when buying a season ticket (either Flexi, weekly, monthly or annually), be sure to use Network Rail's online season ticket calculator.