Trenitalia: Book Italy Train Tickets

When travelling with Trenitalia, check-in depends on the ticket you have purchased and the type of train you're travelling on:

• Ticketless single for national trains (Frecce and Intercity): No check-in is required, and your seat reservation is included.
• Digital Regional ticket (Biglietto Digitale Regionale): Is automatically validated at your selected departure time. The ticket is name-specific and non-transferable.
• Electronic Regional ticket (Biglietto Elettronico Regionale): valid on your chosen train or any other service within the same category, including intermediate stops. Valid for 4 hours from the selected departure time, no check-in required.
• Paper Regional ticket: Tickets must be validated at the stamping machines in the station or on the platforms.

Trenitalia trains offer a range of onboard services, varying by train type and class:

• Free Wi-Fi: Available on both Frecciarossa and Frecciargento trains.
• Power sockets: Located at every seat onboard Frecce services. Intercity trains may have sockets at or beside the seat.
• Catering/Bar: There is a FrecciaBistrò carriage available on all Frecce trains, with trolley service in some classes. Newer Intercity trains have a refreshment area with vending machines, while some night trains offer a trolley dinner and breakfast service.
• Air conditioning: All Trenitalia trains are air-conditioned.
• Luggage space: Overhead racks and storage areas are available throughout the train.
• Toilets: Available on all train types. Accessible toilets for passengers with reduced mobility are also available on all Frecciarossa trains, most Intercity trains and many Regional trains.
• Seating: Seat type varies by train. On multi-class trains, standard and premium options are available, some with extra space or reclining seats. Frecce and Intercity trains also have two spaces for wheelchair users and their companions, located in the carriage indicated on the outside of the train.

Trenitalia carnets are prepaid multi-trip ticket packages for Frecce and Intercity trains, valid for a single route in either direction. Available to CartaFRECCIA and X-GO members, they are valid for 180 days from the date of purchase and offer significant savings over single ticket prices.

There are three types of carnet available:

• 15-journey carnet: 20% off Frecce and 30% off Intercity base fares.
• 10-journey carnet: 10% off Frecce and 20% off Intercity base fares.
• 5-journey carnet: 10% off Intercity only.

The Trenitalia Carta Blu entitles the companion of a passenger requiring assistance to travel free of charge and can be requested at ticket counters or assistance offices at major Italian railway stations.

Only residents of Italy able to present the following documents are eligible:

• A completed and signed Carta Blu application form.
• An ASL certificate, INPS report, health exemption card (code C-02), certificate of total blindness or deafness, or an INAIL income certificate.

To change a Trenitalia ticket booked on Trip.com:

1. Log in to your account on the Trip.com app or website
2. Go to "All bookings"
3. Find your ticket and select the change option
4. Amend the date, time or train, depending on your ticket type. Depending on the ticket conditions, you may need to pay the difference in fares.

Once all your changes are complete, keep an eye on your inbox for your new train confirmation or updated ticket.

You can claim a Trenitalia delay refund in two ways:

• Frecce, Intercity and Intercity Notte trains: Complete the online Trenitalia compensation form within 12 months of travel. Trenitalia typically responds within around one month of receiving your request.
• Regional trains: For ticket purchases over NZD 8.32 per passenger, compensation is automatic and is refunded to the credit or debit card used for the original purchase. Check the ticket conditions for any exceptions.

A full refund is not available, and partial compensation is calculated as follows:

• For delays of 30-59 minutes: Frecce trains only (25% of ticket price).
• For delays of 60-119 minutes: Frecce, Intercity and Regional trains (25% of ticket price).
• For delays of 120 minutes or more: Frecce, Intercity and Regional trains (50% of ticket price).

For frequent travellers, Trenitalia season tickets offer reduced fares, with prices varying by region and route distance. Season tickets allow up to two journeys per day on the chosen route on both regional and national trains:

• Regional season tickets (e-tickets): Available online, choose between weekly, fortnightly, monthly, quarterly, six-monthly or annual validity.
• Frecce season tickets: Available for Business/1st class and Standard/2nd class travel on Frecciarossa and Frecciargento services. Valid for one month and can be configured by day of the week and time of travel.
• Intercity season tickets: Available for Intercity and Intercity Notte services (seated travel only). Valid for either one week or one month.

To buy a Trenitalia season ticket on Trip.com:

1. Go to the Trip.com Trenitalia season tickets page
2. Enter your departure and arrival stations
3. Choose your train type, class and season ticket length.
4. Once you have purchased your season ticket, you can reserve journeys on Trenitalia trains at no additional cost.

For fares on specific routes, check the Trenitalia conditions of carriage.

During a Trenitalia strike, the following services are guaranteed to operate at a minimum:

• Trains already in service when the strike begins that are heading to a destination reachable within one hour.
• Select long-distance trains operating on weekdays and public holidays.
• Regional trains during peak hours on weekdays (06:00-09:00 and 18:00-21:00) and 07:00–10:00 and 18:00–21:00 on public holidays.