9.3/10
The service is generally praised for being responsive and attentive, with butlers often mentioned for their proactive approach. Staff are noted for their warm hospitality, making guests feel welcome and cared for throughout their stay.
9.6/10The hotel is situated next to Jinji Lake, providing stunning views and a serene atmosphere. Guests appreciated the proximity to attractions like Ligong Dike and Jinji Lake, which offered beautiful scenery and a peaceful escape from city life.
9.4/10The hotel is praised for its family-friendly environment and comprehensive facilities that cater to both adults and children.
49.6/10Rooms are consistently described as clean, spacious, and comfortable, with high praise for the overall cleanliness and well-maintained facilities throughout the resort.
59.6/10Service at the hotel is highly praised, with staff being proactive, friendly, and attentive. The presence of WeChat butlers ensures personalized service, and the 24-hour shuttle service is efficient, reducing wait times for guests.
69.5/10The hotel maintains a high standard of cleanliness across its rooms and public areas, providing a comfortable and hygienic environment for guests. This attention to detail is frequently highlighted in positive reviews.
79.6/10The hotel is excellently located near attractions such as Hanshan Temple, Suzhou Stadium, and the Beijing-Hangzhou Grand Canal. It's convenient for both sightseeing and transit, with nearby metro access and transportation options.
89.7/10Guests consistently praise the exceptional butler service, highlighting the attentiveness and warm hospitality of the staff. The butlers contact guests in advance to arrange activities and dining, ensuring a seamless and personalized experience.
99.5/10Rooms are consistently described as clean, comfortable, and well-maintained. The resort's hygiene standards are high, with meticulous cleaning and attention to detail that contribute to a pleasant stay.
109.7/10Guests frequently praised the helpful and friendly staff, highlighting the excellent customer service at the front desk. Many noted the staff's attentiveness in addressing queries and providing assistance, creating a welcoming environment.
Featured in 2026 China 50 - Family Hotels
