Eurail Benelux Pass [Official Agent/Travel in the Netherlands, Belgium, Luxembourg/No Ticketing Fee/No Ride Limit]

[Children's regulations]

• Children aged 4 to 11 can travel free with a child pass
• Each adult passenger can bring 2 children with them for free. For example, when 2 adults travel by bus, they can bring a total of 4 children with them for free. If an adult passenger needs to bring more than 2 children, they need to purchase a separate Youth Pass for the 3rd or more children.
• Passengers holding a Senior Pass or Youth Pass are not eligible to bring children along for free. Children must purchase a Child Pass.
• Children must be accompanied by at least one adult passenger at all times. The accompanying person must be over 18 years of age, but does not have to be a family member of the child.
• Children aged 3 or under can ride for free without purchasing a pass. Children aged 3 or under cannot occupy a seat. During busy traffic hours, the accompanying adult must hold the child on his lap. If children aged 3 or under require an independent seat, they must purchase a child pass. The agent must calculate the free child pass based on the ratio of adult passengers to free accompanying children.
• The child's pass must be the same as the accompanying adult's pass (same pass type, class, number of days, validity, etc.). The child and adult's country of residence must also be the same. If the child and adult's actual country of residence are different, the country of residence on the child's pass should be filled in according to the country of residence on the adult's pass.

[Applicable objects]

• People living outside the EU and the following countries can travel with a Eurail Pass: Albania, Andorra, Belarus, Bosnia and Herzegovina, Macedonia, Gibraltar, Guernsey, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russian Federation, San Marino, Serbia, Switzerland, Turkey, Ukraine, United Kingdom
• A passport or personal ID card can be used as proof of citizenship. A government-issued long-term or short-term residence document covering the area of ​​the pass can be used as proof of residence.

[Preferential Benefits]

• For a full list of Eurail Pass discounts, click here
• Rules for using the pass discount: To enjoy the additional discount of the pass, you must use one day of travel
• As of now, Eurail Pass holders have no additional benefits in the following countries: Bulgaria, Luxembourg, Montenegro and Poland
• Eurail Passes are not valid on postal buses in Switzerland
• Seat reservations are mandatory for high-speed trains, scenic trains and night trains.
• The same rules for overnight trains apply to overnight ferries
• Eurail Pass holders enjoy special pass holder prices on selected trains (including Eurostar). Children aged 4 to 11 years old will still pay pass holder prices on selected trains, even if they have a free Eurail Pass.
• Pass holders can travel for free on IC bus routes covered by the pass. Please note: seat reservations are mandatory and are subject to an additional fee. Please make sure your pass covers all countries the bus passes through, otherwise a fare will be charged for the portion not covered.

[terms of use]

• Paperless e-passes can be added directly to your mobile device
• Contact us 11 months in advance
• No need to confirm the travel date in advance, just confirm before travel
• Instant Ticketing - Add your e-pass directly to the Eurail mobile app (OS: Android 6.0 / iOS 14.0)
• The passenger's name on the pass must match the name on the passport
• The pass must be activated in the Eurail mobile app within 11 months of purchase
• The pass must be purchased in the Eurail mobile app before boarding the train or using pass benefits.RailPlannerActivate
• Agents must give the pass guide to guests
• Flexi Pass: Before boarding the train/ferry, passengers must select a travel date in the Eurail mobile app. If travelling on an overnight train, select the departure date of the overnight train as the travel date in the calendar. The trip will still count as part of the departure date as long as there is no change after midnight
• For more detailed information about the Eurail mobile app, please view the Eurail video tutorial here and the Eurail mobile app user guide here

[Refund and Change Rules]

• When you bind the APP, you will be asked to select the first date of use (i.e. the first ride date). From that date, the subscription will be activated and cannot be canceled. If you need to cancel the subscription, please cancel the activation three days before this date and apply to the customer service for cancellation.

How to deactivate

• Go to the Rail Planner App [My Pass] page, tap the three dots in the upper right corner, and tap [Deactivate Pass]. If [Deactivate Pass] is not displayed, it means the first date selected when activating the pass has passed and the pass is non-refundable.

* Ride log

Before each train, bus or ferry ride, passengers must add their itinerary in the Eurail mobile app. If not, passengers may be fined or asked to purchase a full fare.

* Important: Traveling by train in the Netherlands

Most train stations in the Netherlands have entry/exit gates on their platforms. To enter or exit the platform, passengers must present their ticket and scan a QR code to pass through the gate.

• Step 1: Go to the platform with the "scan ticket" sign
• Step 2: Show the square QR code towards the scanner
• Step 3: The platform gate will open and passengers can enter or leave the platform

If the gate fails to open due to an abnormality in the QR code, please press the blue contact button next to the gate and the station staff will immediately assist the passenger.

[Seat reservation and other additional fees]

• Change from time to time
• Eurail passes do not include seat reservations. Seat reservations must be purchased in advance before boarding the train through the European rail company or at the local train station ticket office.
• EIP (Express Inter City) trains in Poland also require a surcharge of approximately 43 PLN / 10 EUR on the following routes. If you have reserved a seat, this surcharge can be paid after boarding the train. If you do not have a seat reservation, you can pay the surcharge at the local PKP ticket office when you reserve your seat

[After-sales terms]

Unactivated and unused passes are eligible for a 100% refund. Refund requests must be submitted no later than 6 months from the latest activation date indicated on the mobile pass. The mobile pass is considered activated if the first and last days of validity are selected on the mobile pass.