The room has nothing to say, must live in the black suite, other room types are just like. There is a party on the first floor of the hotel on weekends, which is open until 2:30. It is very disturbing to the people ... If you care, be careful to book.
Fantastic hotel close to the Jewish Quarter. Modern, industrial look with lovely art work around the hotel. Service was excellent and the beds are super comfy! Excellent shower and modern interior. A nice outdoor space for summer which was closed due to the time of year. 20 mins walk to old town. 5-10 to Plac Nowy.
Banal welcome, not 5 stars. They didn't explain anything to us about what could be done, not even a brief presentation of the hotel. They can do better, the restaurant is normal and very expensive.
Hotel location is excellent, there is a light rail station downstairs, very convenient
It is only about 5 minutes walk to the famous attractions Wawel Castle.
The hotel was newly opened for a few months. The indoor environment was very beautiful and clean. The service staff was very friendly. Only after staying for one night, the air conditioner broke. The service staff helped us convert the new room. Unfortunately, the air conditioner in the new room was also bad. Finally, I agreed to open the window for ventilation. If the same problem is faced in summer, It's gonna be more troublesome.
For breakfast, each person chooses a main course first, and then the buffet bar collects drinks and a small amount of food, such as yogurt, fruit, bread, eggs, salad, which tastes good.
There is a gym room and sauna room, the environment is clean and elegant, it is a good place to relax.
Overall a good experience
Nice hotel with modern design but unlucky the room was too warm for us and AC seems not working. Asked the front desk to check, but no one came and they asked us to wait since they will adjust it from the system but nothing’s changed.
If you are on a short trip to Krakow, this is the best hotel to be at. First of all warm welcome at the reception, welcoming staff, freshly baked cookies with aroma, delicious apples if you are hungry. Everything is so perfect, i will consider again if i want to stay.
Room was great but maybe the management would like to consider installing a Smart TV so that foreign travelers can also watch non-Polish channels. Please replace couch in Room 019. It’s a little old and uncomfortable to sit on.
Very friendly and helpful front desk personnel.
It was a perfect hotel to relax after our trip to Paris. We enjoyed comfortable bed and swimming pool with jacuzzi in it. Breakfast was also high quality. I can recommend this place
It's close to the castle, and it takes about 10 minutes to walk along the river opposite the hotel. The room is not big. There is a water purifier on each floor of the hotel for water collection. Bottled water is not provided. It has its own parking lot. The breakfast is OK, with freshly squeezed juice and some fruits, coffee and bread, basically cold food.
Great
126 reviews
9.1/10
Price from
DKK 617
per night
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9.3/10
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SSiraI absolutely loved my stay at Stradom House, Autograph Collection. From the moment you enter the lobby and bar, the stunning interior decor sets the tone, and the room itself was spacious, artfully designed, and luxurious yet comfortable, with elegant furniture and a beautiful bathroom—easily a 10/10. My room was located in a separate building accessed through an underground tunnel, which at first seemed quirky but turned out to be utterly charming, as the tunnel itself is beautifully decorated and enchanting to walk through. Breakfast was a highlight, with delicious hot dishes made to order from the à la carte menu complemented by an abundant buffet, all enjoyed in a gorgeous breakfast room overlooking a peaceful garden—a truly fantastic way to start the day. The location is another strong advantage, within an easy walk of the Market Square, Wawel Castle, and the lively Kazimierz district. Overall, this hotel delivers comfort, style, and unforgettable experiences—I highly recommend it.
Ccool_dudeIf you are on a short trip to Krakow, this is the best hotel to be at. First of all warm welcome at the reception, welcoming staff, freshly baked cookies with aroma, delicious apples if you are hungry. Everything is so perfect, i will consider again if i want to stay.
AalbertltThe location was the best, right next to main station, big shopping mall, and tram stops. The room was modern ( it is either very well maintained or recently renovated ). The breakfast was great. It even provide juicer machine where you can make fresh juice by yourself (choices are: apple, carrot, beetroot). Something that I rarely see even in five stars hotel. The most amazing is the hospitality of the staff. We received welcome wawel chocolate during check in and polish pretzel during check out. Special thanks to the receptionist, Ola for passionately explaining the major tourist attractions in the city ( seriously, you have the talent to become a tour leader ;-) ). Also not to forget special thanks to Anita for recommending local polish restaurant and offered welcome chocolate. Both are amazing staff and I can feel their sincerity when serving guest, so make sure you treat them well Mercure, they are your assets :)
DDave17Banal welcome, not 5 stars. They didn't explain anything to us about what could be done, not even a brief presentation of the hotel. They can do better, the restaurant is normal and very expensive.
GGuest UserNice hotel with modern design but unlucky the room was too warm for us and AC seems not working. Asked the front desk to check, but no one came and they asked us to wait since they will adjust it from the system but nothing’s changed.
AalbertltAn amazing ski in ski out with thermal bath resort hotel. The ski facility was great. The thermal bath was the best. There are water slides, wave pool, lazy river, etc. A little improvement for the breakfast. Although the variety offered was plenty, I feel the breakfast quality at Mercure Krakow Miasto was better despite having less breakfast variety. Everything else was great and I am really satisfied. One tips: get your lunch or dinner at the restaurant outside the hotel's main building. You will see it when you exit the hotel toward the thermal bath direction from the outside. They have great pork knuckle at really affordable price (around 12 euro for a big pork knuckle). Combine it with their boiled potatoes at very affordable price (around 2 euro or something). In my opinion, they are a much better choice than the express food inside the thermal bath. If you like chinese style dumpling, make sure you choose the ”Meat Dumpling” at the outside restaurant (the one selling pork knuckle). It taste much better than the dumpling with some sort of ”cheese filling” offered by the restaurant in the pool area.
GGuest UserThe hotel is in an excellent location, the service staff is friendly, the room is located on the side, there are two balconies in the room that you can walk to and from, the sunlight shines into the room and it is very comfortable. It is highly recommended to stay here when visiting Krakow.
TThe Travel GuyThe location is unbeatable and you can’t get any more convenient than this. Everything is right outside of the hotel but still on a quiet road. Even is 4 years old the hotel feel new and clean. Spacious rooms comfy bed. Large size bathroom.
Staffs are extremely friendly and helpful. Everything is amazing and
SSophiadakingLiterally one of the best hotels I have stayed in. Have us early check in and complementary drinks when we arrived after our flight. Breakfast was amazing. Cooked to order omelettes and the hotel is just gorgeous. Spa is also a really nice little touch to warm you up after the snow
GGuest UserDuring our stay, the pool was unusable because the water was freezing. The breakfasts were delicious. Before check-in, we were required to make a prepayment for the minibar, which was not refunded.
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