Hotels With Spa in Quintana Roo, Mexico

Hotel con un mare e una spiaggia fantastici il migliore probabilmente di Cozumel. Personale gentilissimo, ci ha consentito di restare negli spazi comuni e utilizzare la piscina anche dopo il check out.  Spiaggia privata con lettini sufficienti per tutti, E in ottima posizione, viste le ridotte dimensioni dell’hotel. Lo consiglio senz’altro a tutti

The hotel is very central to the Palapas park and has good restaurant connections on the ground floor of the hotel complex. The staff is very friendly and helpful. The Mayan atmosphere is a very elegant touch for tourists and I think that is a valuable attraction. The only thing that needs to be improved is the material in the rooms, such as a flat screen TV (without DTT mechanisms). Investment needs to be made to modernise the shower, bathroom and furniture.

I had mixed feelings about this hotel: -Very spacious room/suite and comfortable bed. -Nice places to hang out in the hotel with nice views. -Staff was very friendly But: -Poor isolation. We got awaken by loud music from neighbors’ tv at 6 AM. We heard everything as if the speakers were in our room. -Disappointing breakfast (only toast and fruits). Overall good experience, but could be better for a 4-star hotel.

Choosing a room with direct access to the lake was a good choice, and the in-house restaurants, including Fiji, were good. There were a lot of mosquitoes, so it was difficult to use the hammock and villa in front of the hotel.

We love this hotel and especially thanking to the staff and Rocio Escovar for making our stay extra comfortable and feel us very welcome! Thanks to her we stayed twice longer than initially planned and later came back for two more nights . Ocean is beautiful. Security is good , Argentinian restaurant food and service super good . Small things we didn't like was that pool works only till 22:00 which is to us very short as we like to have a swim befor sleep and adults pool only could work till 12. Would be perfect . Also kids in a pool for adults only - need to be more strict . All other was good .

We have stayed at IZLA hotel since it 1st opened so we have seen the changes of time. The Property is in like new condistion still, Staff is great. However what has changed is the nickle and dime charges and the excessove cost of thier food. It was $30 per persn for Breakfast option, yet yoy ucould order ala carte breakfast for 1/2 that. They give you 1 small 16oz bottle of water per day and they only sell Evian in the gift store for a outrageous cost, They now charge extra of you want a bali bed which sat empty the wntire time we were there. As for the propertym the room it was all stellar as always to us.

The location is very good. We booked a seaside view suite. You can see the beach from the balcony. It is quite large. The facilities are a bit old, but it has everything it should have. Room service is also very convenient, but the food is not as good as the restaurant that requires reservations.

Intercom Lots of beach beds and umbrellas,extremely clean,not designated so ppl from other properties come and use it,waiters constantly offer food/drinks NOT free 100pesos for corona,food more than back home in Canada roughly 300pesos for wings or burger or chicken strips. Freshly baked fish 750Pesos/kg, 3 tacos-300pesos. Tiny buffet if you think you gonna have rows and rows of food think again,MayBe 20foot long buffet,EXACT same food for 10 days(brutal).One person working @ omelette station with min 12min wait.Even though it was prepaid breakfast they make you sign a receipt 1100Pesos, couldn't figure out why, so after 4th day we were getting ZERO service, yup wouldn't even offer a cup of tea/coffee,ended up figuring it out,they expect 10% tip on the 1020Pesos(cost of breakf for 2ppl) so 100pesos each time you eat(NOT joking),so our 20-50pesos tips WERENT enough! For dinners we ALWAYS go off resorts when in cancun cuz there are soo many great options,this hotel is not walking distance to any restaurants like Harry's, Mono, Ilios,but bus station is right outside (12pesos each way) Room facing Lagoon which is main road,can hear EVERY car, person talking,so noisy day and night,plus our room was next to janitor's room so in and out slamming door and talking on a radio from 6am till 6pm(BRUTAL!)shower is large,sink over floating, mattresses rock hard but sheets are super white,AC worked well, 2pools,restaurant and pool bar empty.Lots of beds avail, Check in/out super quick and front desk people are Extremely helpful! So there's gas station across the street beer is 25pesos, there's supermarket 7min walk beer is 15pesos and has fresh Fruits,liq,jugs of water Basically if you looking for Mexican experience ALL inclus,cheap food/drink this is NOT it! If you looking for quiet getaway with prices on higher end but still be in Mexico this is the place for you! If you looking for same sand and all inclusive def need to look else where unless you don't mind grocery shopping on your vacay. Would I come back to this location-I doubt it,just doesn't make sense to me in sense of México experience!I def don't feel like spending more $ than I do @ home

We went to Cancun to end our honeymoon. We were greeted with a massive smile from all the hotel staff. Merary kindly checked us in. She saw we were on our honeymoon and very kindly upgraded us to an incredible room with the swim up pool. The room was stunning. We could chill in the pool whilst facing the beach. Not only did we get an upgrade we arrived at our room which had been decorated with balloons on the bed and the word love written with ribbon. We were also given a little cake too. The staff for our whole stay could not do enough for us. The food and drink options available were amazing! So much choice for both. The bar at night could have maybe done with another member of staff serving as we were waiting a long time for drinks but was worth it. The location   of the hotel is perfect for the beach but also being so close to many other restaurants and bars in La Isla. Would 100% recommend this hotel.

Location is fantastic other than the beach. The beach that the resort was located on had a crap ton of seaweed so we couldn’t really swim at the beach but no big deal because the pools and jacuzzis here are fabulous! You won’t even miss the beach! Food was amazing, they have a multitude of restaurants there on the resort. All sorts of variety. Room service was a bit slow but it’s also a big resort so can you really blame them? Overall 10/10 would recommend