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Travelers Reviews of Chu Hotels

Novotel Bishkek City Center

Novotel Bishkek City Center

4.7/582 Reviews
Decided to book the same hotel for our return leg after trekking in Karakol. First stay at Novotel was excellent (see my other review) but the second stay was horrible. Check in time was 3pm so we went out for lunch and got back at 3.20pm only to be told that one of the two rooms was not available. Reception staff, Zania, was rude and unapologetic and didn't even bothered to provide an estimated time. Another receptionist told us it would be about 30 mins and they would send the keys to the room. We went into the room and at 4.15pm we called the reception desk and they told us they will deliver the key in 5 mins. 10 mins have passed before the key was delivered. 5-star hotel with poor time management and bad service - no follow up on room key. Other areas were good though EXCEPT front desk staff. Staff at massage/pool were polite, so were the restaurant staff. Please educate your front desk staff especially Ms Zania, as they are the first line of service.
Sheraton Bishkek

Sheraton Bishkek

4.4/5111 Reviews
The room is small, and it was still small after upgrading for an additional fee. The front desk was very helpful, and it was convenient to go out. The downstairs is connected to the mall. The SPA environment is poor, the SPA service attitude is not good, and the quality of the massage oil is not good. Because of the poor service attitude and the poor massage oil, I didn't expect it and didn't want to spend money to suffer. The Japanese dining environment is good, mainly because we booked a tatami seat, and the rigid consumption is about 450 US dollars. The three of us ate for one night and only ate about 300 US dollars. No matter what, we couldn't afford 450 US dollars. As a result, when paying the bill, we had to pay 450 US dollars, and then we were allowed to take it away. This is the first time I have encountered such a ”hard” management method of an international five-star hotel. It's just one seat, and the business is average. There are not many people. We didn't sit in that seat, so it was probably empty.
Grand Hotel

Grand Hotel

3.8/516 Reviews
Reception staff were very friendly and helpful. It is a very clean hotel and the bathroom that I had was extremely clean. Great, comfortable bed. The breakfast was fine, not that many options on a Sunday, but Monday had plenty more options. The location was good, if you like walking, then you can walk to a lot of the attractions from the hotel. Navat restaurant is close and there is is a café next to it - this was great! In sum, an excellent hotel for 2/3 nights in Bishkek.
Ramada by Wyndham Bishkek Centre

Ramada by Wyndham Bishkek Centre

4.5/598 Reviews
Good location, spacious room. All is clean and fresh. We didn't get to breakfast because of early checkout, so can't tell anything about it. Downside: very loud music in the restaurant below until around 21:00 (maybe not every day, but we stayed for one night only).
Hyatt Regency Bishkek

Hyatt Regency Bishkek

4/551 Reviews
In general, everything is fine, but there are questions about cleaning, it seems that it only includes changing towels and napkins. If you rent a hotel for a week, then you don’t have to clean the shower, bathroom or toilet 🙈 Plus, the attitude of the staff at the bar in the restaurant is unclear. We specifically agreed and made an extra payment for normal coffee, but as the staff explained to us in the morning, the barista is a person of mood and every day she decides for whom and when she will make coffee, and for whom she will not. For such a hotel, this is of course a very strange position regarding the service for which we paid. Make your own coffee in an automatic coffee machine :/
FUTURO HOTEL

FUTURO HOTEL

4.4/574 Reviews
My stay at the hotel in Bishkek exceeded my expectations. The hotel had a charming ambiance and a central location, making it convenient for sightseeing. The staff was attentive and went above and beyond to ensure my comfort. The rooms were well-maintained and equipped with all necessary amenities.
Duo Hotel by Futuro

Duo Hotel by Futuro

4.5/542 Reviews
Friendly staff. Check-in/out process was efficient and fast. Room/breakfast was basic but great value for the amount paid. Not exactly in the prime sight-seeing area but that is offset by their relatively affordable local ride hailing service and the walkable distance to multiple dining options and convenience stores.
Hotel Lulu

Hotel Lulu

4.5/5119 Reviews
The location is great - five minutes from a mall and plenty of restaurants nearby. The staff were all polite and helpful... one man even tried to give me a free sim card, but unfortunately it had already expired. The rooms were big and bright, and also quiet. Breakfast was delicious and fast.
Ambassador Hotel

Ambassador Hotel

4.7/545 Reviews
Nice and helpful staff. Very good breakfast in a roof top restaurant - a good way to start the day. Location is in a quiet side street; taxi drivers sometimes struggle to find the hotel. A cafe is in the opposite building for a quick coffee before you start the day.
Navat Hotel

Navat Hotel

4.4/528 Reviews
Overall experience was good. Location is strategic Room is spacious. Good restaurants are all within walking distance. We checked out at 7am, Didn’t manage to take our breakfast but the hotel was very thoughtful in preparing a breakfast pack for us to take away.

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Property Information for Tourists

Total Properties55
Number of Reviews1,284
Average Price (Weekdays)NZD 221
Average Price (Weekends)NZD 219