Hotels With spa in Kanagawa Prefecture, Japan

I stayed for five nights, and the hotel's location is excellent – super convenient for shopping, dining, and getting to the train station or airport. Since there were three of us, the hotel kindly added an extra bed for the third person at no charge. The stay was comfortable, and the toiletries were fully stocked, so even if you forget your personal items, you're covered. They replenished the fridge daily with beer and drinks, and the drip coffee was surprisingly good. The breakfast had a wide variety of choices; you could even make your own mini-burgers. Both the food and service at breakfast were great. The only downside was the check-in process, which felt quite chaotic. Perhaps it was a busy day, and the front desk and concierge were overwhelmed. I was with two elderly people and heavy luggage, and I had to find someone to check us in and move our luggage entirely by myself. There was no guidance or assistance from the hotel staff. In contrast, I saw staff members escorting a young lady to her room with just a small handbag. I believe hotels should prioritize assisting guests with elderly companions, children, heavy luggage, or those with mobility issues. In the following days, I also noticed staff taking young guests with no large luggage to my floor, which left me confused about their service policy. This aspect of the experience was quite disappointing.

First off, let's talk about the location. It's about a three to five-minute walk from Gora Station, and you can also easily walk to the Hakone Open-Air Museum. The overall environment is fantastic. The dinner and snacks provided were plentiful. Since there weren't many people when I visited, the hot springs weren't crowded at all – it was perfect!

This was my second stay here. My previous visit with my child was so enjoyable that when a friend came to Japan, I brought them here for a night. Throughout our stay, the staff were incredibly kind and thoughtful. Both breakfast and dinner were very satisfying. However, at check-out, one particular staff member's attitude absolutely floored me. 1. For self-check-out, there were three machines. One was free, and there was no queue, so we just went ahead and used it. 2. After checking out, I wanted to inquire about the hotel shuttle and public bus routes and schedules, as we didn't have a car this time. Both manual check-out counters were busy with guests, so I stood behind them, waiting my turn. 3. Suddenly, a staff member came out from the side to guide guests queuing for check-out. She noticed I was inadvertently standing in front of the line she was directing. She gestured for me to move, and I apologized and immediately stepped aside. Then, when she had a moment, I asked her where I should queue to inquire about the hotel bus schedule. For some reason, she seemed extremely annoyed. She spoke to me with a blank expression for a couple of sentences, then realized I didn't speak Japanese, and that she couldn't explain it to me quickly. Our conversation wasn't even finished when she angrily turned and walked away... At first, I thought she was in a hurry to attend to the queuing guests, as it was peak check-out time, and that she'd get back to me. So I waited in a spot where I wouldn't bother her or her line. But then I realized she completely intended to ignore me! I just stood there waiting for her, hahaha. Eventually, I thought, 'This isn't right. Is getting a schedule really this difficult?' She was the only person available to ask, so I went up to her again and asked in English. She froze, looking at me with a surprised expression, perhaps not expecting me to come back after her impolite demeanor. So, she had to patiently, albeit reluctantly, quickly reply to me in English. I asked if she could give me a copy of the schedule. She didn't even say ”please wait a moment.” She just turned directly to the counter, grabbed a schedule, practically slapped it into my hand with a ”Pia!” sound, said absolutely nothing, and then spun around and walked away, hahaha. I even managed to say ”thank you” to her. I was stunned. A 2600 yen per night hotel, and in my two years in Japan, this was the first time I'd experienced such shockingly poor service. I suggest that during peak check-out times, more staff should be assigned, or essential information like schedules should be placed in a conspicuous location, which would also save staff the trouble. And while the hotel indicates Chinese-speaking service is available, if staff who only speak Chinese are discouraged from asking questions, then I suggest the hotel shouldn't be on platforms like Ctrip trying to attract Chinese customers in the first place.

Highly highly recommended Location: Super near Gora station very convenient to travel everywhere. There is even direct bus to and fro Gotemba premium outlet, Hakone-Yumoto and Odawara was convenient as well. Ryokan: Check in was great, front desk communicates and explains everything in English clearly. Was able to reserve my 2 night’s dinner upon checking in too. There were free snacks, lounge area with coffee/drinks/ice cream, you can choose your yukata for both male/female, daily nighttime free delicious ramen. Room: Excellent, bed was comfortable and there is an outdoor tub as well. Take note the tub will be filled with hot water instead of hot spring water. There was pyjamas as well. Onsen: There are 3 different outdoor private tubs which will light up when in used (first come first serve basis). We managed to try all 3 and our favourite was the wooden tub, followed by stone tub and lastly the one with 2 tubs (so each person to soak in 1). Queue can be quite long sometimes as this private onsen is popular among couples. To be considerate it is best to use it as quick as possible. Then there is the public onsen with both indoor and outdoor, hot, cold dips and sauna. Hot dips can reach up to 40-42 degrees. There is another human made hot water carbonation onsen which has lesser people since it is not hot spring water. I thoroughly enjoyed all the onsens. Meals: Highly recommend to opt the breakfast and dinner options. Restaurants close very early around 5pm so there are not a lot of dinner options outside the ryokan. Meals were excellent and Japanese Kaiseki style. Very delicious and there was so much food in the course meal. Overall 10/10 experience and I would choose this ryokan on my next trip.

Super location, about 5 minutes walk from kanai station. Lawson right across the street, and family mart also nearby. Steps away from Yokohama Stadium, super ! The room a bit old, but clean, bed quiet big But the bathroom really cramped I love staying here

I booked a one-night, two-meal package at this hotel. The room was a Japanese-style tatami room. The hotel is a 12-minute walk from Hakone-Yumoto Station and has a very distinctive ambiance with its courtyard, waterfall, and koi fish. The staff were attentive and detail-oriented. The dinner offered a wide variety of dishes, including sashimi, sushi, and tempura. What left the deepest impression was the natural hot spring, which provided a truly delightful and relaxing experience for both body and mind!

Today, under a beautiful sky, I arrived in the seaside city of Yokohama and checked into the InterContinental Yokohama Grand. Although the hotel shows its age a bit, the lobby is spacious, bright, and grand. The room facilities are complete, and the bedding is soft and comfortable. Outside the window, I could see the Ferris wheel and amusement park, with skyscrapers towering nearby. The breakfast offered a rich variety, and the night view was spectacular. Overall, Yokohama gave me a strong sense of the future!

Polite staff. Comfortable room. Great view from the window. Smart toilet and convenient shower. Convenient location for exploring the island. There's a vending machine with free coffee and soup in the lobby. We weren't allowed into the hotel onsen because of my tattoos. Even if we covered them with a bandage, which is allowed in many hotels in Japan. There's no mention of a blanket ban. Basically, there's no way you can't go to the onsen with tattoos.

It was a short stay, 1 night, but it is a great location close to Fujisawa Station which can go to Kamakura or Enoshima easily. The hotel has free welcome drinks.

This time, I booked a hotel on Trip.com without any prior research, and I wasn't disappointed when I arrived. I opted for the 'one night, one meal' package, but in retrospect, 'one night, two meals' might have been more convenient. Getting there was easy, with convenient bus stops at Kowakien and Tenyu stations. The surroundings are lovely, and the cleanliness was up to par. The room even has a bathtub for a natural hot spring bath! It's real hot spring water, and they only charged a few dollars for two uses, which is very reasonable. Overall, I'm extremely satisfied.