Hotels With Spa in Special Capital Region of Jakarta, Indonesia

The hotel was difficult to find until I came to the trip reviews section and read other peoples experiences. It's not very well signed so was problematic. Upon finding it though I was pleasently surprised. Room was nice, clean and big. Unfortunately the TV did not work but I wasn't there much anyway, there was a nice few from rooftop garden as seen my pics

Review: 5-Star Hotel Stay – Mixed Experience. I recently stayed at this 5-star hotel Aug 2025, which, despite its grandeur, is showing its age at nearly a decade old. The property retains an elegant charm, but certain aspects left me with mixed feelings. Room and Cleanliness: The room was impressively spacious, a highlight of the stay, with a bit old decor and ample space to relax. However, the cleanliness was average at best. While the surfaces appeared tidy, there were noticeable signs of wear, and the pervasive smell of cigarette smoke was a major downside. I had specifically requested a non-smoking room through Trip.com and reiterated this during check-in, but was informed that no non-smoking rooms were available. As a gesture, the staff upgraded me to a higher-tier room, which I appreciated, but the cigarette odor was still strong, lingering in both the room and the hotel corridors. This was particularly disappointing for a 5-star property. Service Issue: To address the smoke smell, I called room service to request an air freshener. After waiting 30 minutes with no delivery, I had to call again. The second time, the staff promptly delivered it, which helped slightly, but the experience felt inconsistent with the hotel’s luxury branding. Amenities: On a positive note, the breakfast was exceptional—diverse, mix of local and International cuisine. The swimming pool was another highlight, well-maintained, and a relaxing spot to unwind with an indoor and outdoor scenic view. Overall: While the spacious rooms, fantastic breakfast, and nice pool were highlights, the cigarette smell and inconsistent service detracted from the experience. For a 5-star hotel, I expected better attention to cleanliness and guest requests. I’d recommend this hotel for its amenities but urge management to address the smoking issue and improve service responsiveness to truly meet 5-star standards. Rating: 3.5/5

I would like to recomment this with out smoke room Bcs smoke floor very bed they coudnt put any cleany air room and floor Breakfast was great Room is great disaner Lunch rest was great food Car parking area free Very save place and near by every mall and shopping Staff is great hospillty Only one things leass information about room nobody asisst untill room

This hotel is about 25 mins from the airport, the journey back to the airport is little shorter, about (20 mins) due to favourable freeway access. The hotel facilities are great, including a rooftop pool (super clean) and an excellent gym. There is a range of deckchairs and comfortable lounges. Most importantly, this hotel is connected to a shopping centre with range of restaurants including fast food (Burger King) and more refined options, including Chinese and Japanese restaurants. The mall also has a large supermarket (ground level) and Uniqlo chain store. In addition, there is another low cost shopping mall, just across the freeway, accessed via pedestrian pathway. (a 5 minute walk) This is great for clothing at super bargain prices. Staff at the hotel are very helpful and obliging. The rooms have all the essentials and my room (on the 15 floor) is also had great city views. Internet connection is fine and TV channels are OK, but there is no BBC and CNN. My only concern is the bathroom. The bathroom is very tiny and there limited bench space for your own toiletries. In addition, when the taking a shower, the water floods the bathroom floor, hitting the toilet. You need to use bathroom towels to mob the floor, after a shower. A simple shower curtain is required here. The toilet roll holder is difficult to access, (behind you) meaning you need to remove the roll to use. I booked this hotel last minute and therefore my hotel room rate was a little expensive compared to other options. Still, overall, I would recommend this hotel for its shopping mall, the fantastic swimming pool, and overall quality of hotel (despite the bathroom issue).

Was initially worried about the rooms being too old, especially with the pictures so edited. The room was in decent condition, however the kitchen cabinets were in very bad shape. The water from the toilet had a very bad smell when we arrived. We informed the reception and they managed it fix it and it did not become a problem again. The furniture was old but it works. While the room was old, I have to say that the housekeeping and cleaning service was really good, and didn't make this too much of a problem. If you like a newer looking room, I would avoid the classic room. But you are not fussy, this is really good value.

The check-in was smooth and fast. The front desk welcomed us with a smile. Room was basic but with an Amazing view! Two choices of view for the bright room given. We chose the one overlooking the city and Senayan stadium. It was the 45th floor and the view was stunning both day and night. Attended a concert at Indonesia Arena. About 18 to 20 minutes walk to the venue. Breakfast spread was good with ample varieties available (both western and local). MRT station is about 5 mins walk and 2 stations to Block M area.

I'm a repeat guest, and the location is incredibly convenient. It's right next to a large shopping mall, making dining and shopping extremely easy. The Chinese Embassy is also nearby. The hotel's service is exceptional, and the staff are very attentive and professional. Breakfast was also quite decent.

The hotel staff are excellent. Friendly and service orientated.   The facilities at the hotel is great. Good and varied F&B restaurants. The pool and garden on the 5floor excellent. Great place to relax and chill out. There are many other hotels in the area where the Grand Hyatt is located. The thing that stand out most for the Grand Hyatt is the excellent service and friendly staff. The Grand Hyatt is my first choice of hotel when I am in Jakarta.

No extension cord, no adapter for foreigners plug for support, old TV no Netflix no Youtube About service I have asked for cutlery at the lobby then the concierge staff said should be call 0 I accept to do that coz in that time he was quite busy After that I was calling to room service (number 0) as the staff told me One of room service staff guy picked up and told me that this is not for request stuff Must call number 1 So I said the staff at the lobby told me to do this So how can I get a cutlery from this hotel?! So this is the experience that i got from this hotel 👏🏻👏🏻 I paid for Grand Deluxe Room to get this exp what a shame There is no denying that this hotel has a good location to stay for whom has a plan to see the concert this is the only one reason I will come back here if I do have plan to see the concert next time It’s very near and convenient

Room was disappointing. Both the safe and kettle in the room had to be changed out. The hair dryer in the toilet did not work too and I did not bother by then as I was getting frustrated. Air conditioning in the room was barely cool and the thermostat did nothing for temperature control. Hygiene was poor, the carpet felt very dirty and the silicon seals in the washroom were all covered in mould. Even the tap at the basin was obviously a badly thought replacement as it does not reach far enough into the basin. Unless you turn on the tap for larger flows, smaller flows will just trickle out of the basin at the edge.