Hotels With spa in Riau Islands, Indonesia

I stayed here for my birthday, and the hotel not only upgraded my room for free but also prepared a little surprise. The room was super spacious, the air conditioning was cool, and the pool water was clean and beautiful. In the evening, we chose one of the Japanese restaurants; the food was pretty good, just a bit on the pricey side. Overall, I was very satisfied!

Room was relatively clean except ants on the table. However the toilet was a little dirty. The sink kept getting clogged. Ac was great and cold. The lift is very slow.

The free shuttle from the ferry to the resort was super smooth. We got a great fruit juice and a warm welcome from the front desk. Lots of free activities there too. I was really looking forward to the dance and aqua dance, but after waiting in the lobby, we found out there wouldn't be a class that day. It would've been nice if they'd put up a notice so we didn't wait for nothing. Then we did other stuff like rock painting, animal education, and tie-dye tote bags, which was awesome. I even chatted with Mizhelle as she passed our dried tie dye the next morning while she did my henna – such a happy person! The room was pretty clean and roomy. The AC worked great, and they even gave us a cute, big woven bag to use. I brought earplugs because reviews said you could hear people outside. But all we heard were buggies, crickets, and frogs, so it was all good. Our stay included daily breakfast, and the hospitality was amazing. They greeted us by name, which made us feel special. The staff even remembered our names when we just walked by them – effort 10/10! We did the BBQ, which was an 8/10. It was a cozy dinner setup. Unfortunately, there were tons of mosquitoes feasting on us while we BBQ'd and ate, even with repellent on. The staff forgot the oil spreader, so we couldn't cook for a bit. But the night was still a great experience for us both. Definitely a memorable vacation. I just wish the lagoon stayed open longer than 6 pm.

At Nirwana Garden Resort, staff are friendly and genuinely nice. The beach is clean and clear waters that you can see fishes swimming around you… and watch sunset in the sea waters. Its windy and cool in the morning and evening. Food offered at good, esp the lamb shank stew. Also have nice spa - go for the Javanese massage! There are also 3 iguanas kept at the resort. We also went bowling and archery. At night we also went out for fireflies watching and kelong restaurant dinner.

Excellent hotel! Great value for money, I would definitely stay here again next time! The bed was huge, the hotel is very new and close to the city center.

It was a pleasant and perfect stay for both my husband and I for a short getaway trip after our wedding!  The staff there were really friendly polite and thoughtful too!  After picking us up from the ferry terminal, Nabil, asked us if we needed anything to buy and he drove us to get what we needed before heading to the resort!  Upon reaching the resort, we were greeted warmly by the staff and checked in. The restaurant within the resort serves delicious food and a wide variety of dishes to choose from!  Recommend RICA RICA restaurant that serves authentic indonesian food and is affordable !!  The room itself is very clean and comfortable to stay in! We also went to the public pool for a swim and it was just so nice with the sea breeze 👍🏻  Wanted to try out island hopping but the weather conditions weren’t good so had to give it a miss. Instead we went to the spa area for a massage, it was ookayy  They also provide bicycles 🚲 at your room and you can cycle around the resort which was really nice!!  I would come back again someday!! Not a place to missed when staying in Bintan resort to relax ! Good job to all the service staff !!

A perfect stay! I enjoyed this resort so much. Everything is very accessible, and the room was beautifully designed. The staff are all incredibly friendly—especially the security guards and buggy drivers who provided excellent service. Between the fantastic restaurants, the relaxing bar, and the stunning view, everything about this trip was absolutely perfect. Highly recommended!

We recently returned from a five-night holiday in Bintan and stayed at your hotel for the last three nights (nights 3, 4, and 5). While we were happy to secure a room for those dates, we encountered two issues during our stay that we feel should be brought to your attention— in the hope that they can be improved for future guests. 1. Room Consistency & Communication Due to high demand, the same room type we booked for nights 3 and 4 was no longer available for night 5. As a result, we had to book a different room type for the final night, all paid in advance. When we checked in, we explained to the front desk staff that we would prefer to stay in the same room for all three nights, and we were willing to pay any price difference if necessary. The staff member said they would check and get back to us—but we never heard anything further. Admittedly, we also forgot to follow up. However, we assumed that no news meant we could remain in the same room. The next day at noon, we received a sudden call requesting us to check out immediately, which completely disrupted our day’s plans and led to a rushed and stressful move. We even left some personal items behind in the process. In the future, we would greatly appreciate clearer follow-up from hotel staff—whether or not a room change is possible, please confirm with guests either way rather than leaving the matter unresolved. 2. Villa Room Maintenance On the last night, we moved to a villa. Unfortunately, during our shower we discovered that the drainage system was severely clogged. Water from the shower area didn’t drain properly, and water even backed up from under the sink and around the toilet. This was not only inconvenient, but honestly quite unpleasant. While your staff did eventually help us resolve the issue, it significantly affected our overall experience and left a negative final impression. We chose your hotel with high expectations and understand that busy periods can lead to service challenges. But with a bit more proactive communication and better room maintenance, we believe the guest experience can be much improved. Thank you for taking the time to read our feedback.

The room was spacious, breakfast was delicious, and the pool water was clean. It's very close to the sea, and the service was excellent. They offer childcare, and there's a free shuttle service from the pier to the hotel, as well as a free shuttle for shopping. When checking in, they ask for your departure ferry details, and upon check-out, they arrange your ferry tickets and provide transportation to the pier. There was an incident where guests upstairs mistakenly tried to enter my friend's room in the middle of the night and asked housekeeping to open it. The hotel immediately called the police and checked the surveillance footage after being informed.

My whole family and I had an awesome time in this resort. The rooms were very spacious and very clean. Especially the staff was very friendly and welcoming. We had breakfast included and it was by far one of the best ones we’ve had so far. There was a variety of different types of food and the coffee was amazing. What we LOOOOVED about this resort was next to the beautiful rooms and property was the beach. Can absolutely recommend, especially for families. Close to the resort is the Lagoi Plaza where other restaurants can be found.