Hotels With spa in Canary Islands, Spain

"We have wanted to stay at AxelBeach for a while. People told us it's just an expensive old hotel, but because of the name it stays busy. Well, unfortunately that is the case. The rooms look like they haven't been updated for 50 years. The TV is old and the wires behind it were frayed so badly it didn't have a signal. And the mattresses are so thin and uncomfortable I woke up yesterday with pain shooting down my lower back and legs. There's no excuse for cheap pillows and mattresses if you're going to charge this much. And we had a suite! It's like they're happy taking the *** $ but not meeting our expectations with that money. Other places to stay are much nicer. But on a positive note, the staff are absolutely incredible. They were always so friendly and helpful. I just wish that we had a better experience with the rooms."

"This is a really nice resort, with a nice lobby and amenities. It's also right by the ocean, and the dining room has a great view overlooking it as well. The breakfast was really top notch and delicious, with a lot of fresh fruits and food varieties. Sadly, the location is a bit inaccessible and not that close to either of the airports on the island."

"The stay was excellent in terms of cleanliness, services, facilities, especially the treatment with the client since not only towards us, but also towards the other guests and it is worth mentioning the restaurant was very cordial, pleasant and respectful with everyone who served us there, especially Mr. Miguel. The location is very good since we loved the Garcia Sanabria Park that is in front of it, a true oasis in the heart of Santa Cruz de Tenerife as described. When I return, it will be my next choice of accommodation and for those interested, it is a recommendation."

"The room is clean, large in size, well-equipped and comfortable! The hotel has a swimming pool and the surrounding scenery is beautiful and pleasant! The flowers are bright, the trees and flowers are unique, the hotel dining is particularly rich, and you can order two meals a day! Good service attitude! Luggage storage service at the front desk! There is a parking lot in the hotel! There is a shuttle bus to the beach, very convenient! The price is high, it is recommended to stay here! Will be very satisfied!"

"First of all, the place is very big, and different accommodation units are next to each other. We arrived in the early morning that night. If it weren't for the porter's guidance, I would have gone the wrong way. There are several restaurants and swimming pools in the resort, and it is next to the beach. There is a bus terminal outside, which is very convenient to go out. Famous scenic spots and shopping centers are very close and can be easily reached on foot. The sun on the island is very strong, so you must take protective measures."

"The breakfast was really good and well organized. There are lots of activities you can do in the hotel (pool, sauna, spa, gym, table tennis, billiard and other games) and the golf area around looks great from above (I don't play golf though). The beach and other sights (e.g. Siam park) are close by and easy accessable by car or taxi The room was huge but needs some renovation (e.g. there was a broken flagstone in my bath room and a rupture on the couch)"

"The hotel is great. I spent a few days in Tenerife with my partner, and it was fantastic. The breakfast has a huge variety and something for everyone—it's great! The rooms are also cleaned daily, leaving them spotless without touching or moving your belongings. The pools are fantastic; they're on the hotel's rooftop, and it's fantastic. The service and attention were top-notch. Plus, if you don't rent a car, the bus station is right next door, which is fantastic. We really loved it, and we'll choose the same hotel again when we return."

"Phenomenon service Clean and good Well facilities Good location"

"Very satisfied. The hotel environment is great, with a small botanical garden right next door. The room also has a large balcony where you can sunbathe and enjoy the view. There are also many supermarkets around the hotel. Highly recommended!"

"Santa Catalina Hotel is undeniably a historic architectural landmark, but as a hotel experience it fell well below expectations. On arrival, the service felt cold and somewhat pretentious rather than welcoming, with concierge staff coming across as detached and pompous rather than genuinely hospitable. A key reason for choosing the hotel was the prominently advertised rooftop pool and views, only to discover after check-in that access is restricted to suite guests. The spa is similarly limited unless you pay €15 per person for 90 minutes, which feels disproportionate given the modest facilities. These restrictions are not clearly communicated at booking and leave a sense of being misled. Several of the lounge and communal areas were also frequently reserved for corporate events and seminars, which further diminished the sense of a relaxed hotel environment. As a guest, it often felt as though you were secondary to business groups and functions moving through the space, even in more personal hotel moments such as walking through common areas in a robe. In-room entertainment is very dated, with a non–smart TV offering only basic local and satellite channels. Room service carries a €5 delivery surcharge, while on-site dining is largely limited to high-end fine dining with little casual alternative. It is also worth noting that Las Palmas sits under a noticeably less favourable microclimate than the south and west of Gran Canaria. During our stay, conditions were consistently cloudy, windy, and cool, which further limited the enjoyment of the hotel’s already restricted amenities. For those seeking reliable sun and beach weather, the southern or western parts of the island are a better choice. Overall, despite its striking heritage setting, the combination of underwhelming service, restricted access to advertised facilities, dated in-room amenities, corporate use of guest spaces, and disappointing weather made for a stay that did not feel justified by the price and is not somewhere we would return to. The atmosphere and clientele also skew noticeably toward an older demographic."