Travelers Reviews of Basque Country Hotels

Mercure Bilbao Jardines de Albia
4.6/554 Reviews
Ensanche
It's a nice hotel. Everything you need is there. Good city part around. But the devil was hidden in the details. 1) Upon checking in, I discovered hair from a trimmed beard in the shampoo holder on the sink (while I was yelling and running around in circles my partner had just rinsed it off). 2) Centuries of dust on the shelf and TV. 3) The clock on March 01, 2024 is still set one hour ahead. at 8:40pm I get dressed and run out to a meeting by 9pm. which as it later turns out will be in 1.20 minutes. Answer: the technician is no longer at the hotel today, we will let him know. March 04, 2024, at the time of our departure, the clock is still showing the wrong time. And I thought: ”ok we can live with that”. BUT 3) The room is hot, it's really hot. We Germans and so used to sleep at +17 degrees at night (save money energy and its healthy))). Also my the partner does not tolerate the heat at all (Also if you have age changes or something else... It could be horror). The answer from the hotel: ”It's winter, the air conditioner only works for heating”. This we find out after we have been ”cooling” for a day and a half (but the hotel description has 138 rooms with air conditioning!?). 4) We get a fan to cool down. 5) I discover that the sheets are 50 percent and the pillows are 52 percent synthetic. ((at this point, I realize why they are so sweaty and sweltering to sleep in. I know its subjective). This hotel recived 3 out of 5 in my rating. P.S.: The glasses were not washed perfectly (it's just gazpacho, not oil paint and black tea) The toilet paper holder is positioned so that you hit it with your butt every time you sit down on the toilet, and when you sit down it rests on your chest
Occidental Bilbao
4.4/5104 Reviews
I thought the sauna was included in our stay that’s why I booked the hotel. When I’ve mentioned it to the staff about not having an additional cost to it when you book online, they told me is part of the spa . This is very confusing as if it was part of the spa why mentioning it and not including it in the spa section . Spa and sauna are not the same and if it’s a cost to it , that should be mentioned. Anything else was amazing . Also they don’t have a separate cost to the sauna only ! I just wanted to use the gym and the sauna , no spa though! There was no possibility to book the sauna without the spa. It’s like 20 euros per acces not per day which I thought it’s a rip off especially when you are already booked with the hotel and you’ve paid for your room! Again staff showed no flexibility , it was either pay for something you won’t use or you don’t get it! Ended up not booking it because I did not want to use the spa , and I thought it was a lot of money (20 euros) to pay for 15 min use of sauna only.
Holiday Inn Express Bilbao
4.3/547 Reviews
Very clean and easy to reach from Bilbao airport. It can be reached in 20 minutes by walking, 3 minutes by taxi or Uber. There is also a shuttle option. Also, the breakfasts are local and delicious.
Hotel Arima & Spa - Small Luxury Hotels
4.6/583 Reviews
✴︎Pros: - cozy and natural woody taste room which is definitely my type - water is free of charge if you ask the front - sunshade was smart enough to be controlled by buttons ✴︎Cons: - no place to get foods besides the restaurant located inside the hotel - ordering by an item is not available for at least the lunch time we went, had to order 2 items for each person including dessert - location is a bit far from the busy area of San Sebastian however taking taxi only took 12-13euros even at night, and taking a bus is easy on the way since going to the bus stop is really within a minute. Overall, I highly recommend this hotel if you are easygoing to get around taking a taxi and a bus and rather sleep in a quiet area.
Axel Hotel San Sebastián - Adults Only
4.6/555 Reviews
It's a 15 minute walk from Kikutetsu station and bus terminal, and a 5 minute walk from the city center private railway station. There is a large supermarket nearby. There are many restaurants nearby, including one that serves Basque-style Japanese cuisine (the owner chef is Japanese). The hotel is stylish and clean. The only drawback is that the elevator doesn't come easily. Internet speed is ok.
Hotel Palacio de Aiete
4.4/572 Reviews
The hotel room is very large, clean and well-organized, even pillows can have many choices, very intimate! The staff's English is very fluent, and they take the initiative to introduce different attractions, very friendly and polite! The location of the hotel is far from the old city, but there is a bus stop nearby. If you take the bus, you can go to 👍🏻👍🏻👍🏻👍🏻👍🏻 in about 15 minutes. This hotel is highly recommended! 😃
Hotel Ercilla de Bilbao, Autograph Collection
4.2/5117 Reviews
Ensanche
The location is great. It is in the core of Bilbao New Town. There is a parking lot just one or two streets away. It is very convenient. The overall decoration of the hotel is simple, warm and classy. It has been renovated in recent years. However, the overall facilities of the building are old. , it is still inevitable that you can smell something similar to kerosene in the bathroom, it should be the hot water system. The restaurant downstairs is very delicious, stylish and slightly less cost-effective. The rooftop view is beautiful and the bartending is great.
Bilbao City Center by Abba Suites
4.6/5100 Reviews
Hardware is all fine and staff are friendly, but the ability for them to understand English is harder than I thought. If you need to book a taxi to airport or something crucial in terms of timing, better double check. Also, they got a nice small kitchen with disherwasher and washing machine. They provide all detergents for both. However, they don't have basic salt, pepper and edible oil. Microwave is nice and quick to have.
Leonardo Hotel San Sebastian
4.6/5135 Reviews
The hotel is very good. Well maintained and clean, with good parking. It is a bit far from the beach but there are buses and if not, a short walk away. Definitely worth going back if the opportunity arises.
Hotel Carlton
4.4/562 Reviews
Ensanche
We had a very comfortable stay in Hotel Carlton. It’s my third time to stay there. The location is fantastic. The whole experience is special. The rooms are very spacious and the bed extremely comfortable. Tea & coffee making facilities in the room are very much appreciated. The little bar is nice for a nightcap after a night out. I’ll certainly stay again

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Property Information for Tourists

Total Properties104
Number of Reviews5,405
Average Price (Weekdays)NZD 433
Average Price (Weekends)NZD 499