Posted on Jan 31, 2026
SherinMaar
The location of the premium room was very good.
Unfortunately, the service was disappointing.
I know Tropical Islands very well; this was my 18th visit. Despite prior written confirmation that we could leave our luggage and sports bags at reception, this wasn't possible on site. Instead, we had to store our luggage in lockers until we could access our room – at a cost of €2.50 per day for a total of three days. Despite repeatedly pointing out that I had specifically asked, I was simply told that only ”large pieces of luggage” would be accepted. In the future, promises should be clearly stated, or the dimensions should be requested directly. As a regular guest, this makes me feel cheated.
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Price per night from:€128
Posted on Sep 7, 2026|Superior Twin Room
Guest Userthe location is perfect, super close to the airport. the reception from the hotel is not so knowledgeable, i asked one of the reception for housekeeping, i already put away the paper tag from the door, and the woman said i don't need to tell them, the housekeeping will automatically to clean the room without the private tag, but when i've got back to my room at around 5pm, my room still not clean yet, coz i'm leaving the day after then i don't bother to clean the room anymore!! then i need to ask the housekeeper to give me some clean towels by myself :( the most disappointment with the service was the dinner in Elise, the restaurant or bar from the hotel. we ordered two portions of plain rice with some prawns and grilled veggies, the first serving of the rice still hard and not properly cooked. i brought this to the attention of the staff and requested a replacement. Unfortunately, the replacement was no better at all. This time, the rice was excessively overcooked , extremely mushy like Milch Reis, and unexpectedly salty. After already having complained once, receiving a second portion of such poor quality was particularly disappointed, but rice for a restaurant, i thought its a piece of cake for them, but God knows will be like this. i also have the question the basic quality control in the kitchen. Surely food should be checked before it is served to guests, particularly after a complaint has already been made. What concerned me even more was the way the matter was handled afterwards. Despite the fact the rice had been served incorrectly twice and that we had clearly raised the issue with the staff, both portions were still charged to our bill. Also i can see the face from the staffs were not so friendly at all, i'm not sure that their English is not so good or whatever reason, but this is an airport hotel and sit in a big city Berlin, i will assume the people working there should be understand English very well.
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Price per night from:€110
Posted on Jul 16, 2026|Single Room
Marko TohverThis resort and spa complex is much larger than it first appears. It features a network of tunnels that seamlessly connect the different buildings. It is an excellent choice for anyone looking to walk in nature and unwind in a relaxing spa. Accommodations are spread across several distinct buildings; while I can't speak for the other rooms, mine was perfectly fine. They also serve a truly excellent breakfast. The location is incredibly secure, quiet, and completely free from city noise and pollution. I will definitely stay here again the next time I pass through the area.
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Price per night from:€130
Posted on Jul 17, 2026|Superior Plus Room
Guest UserThe room was tiny for 3 people. It looked much bigger in the pictures. We even had to remove the swing due to lack of space. The furniture is dated. No kettle, tea, coffee, etc., and no minibar. I wasn't happy with it. However, the staff were very friendly and accommodating after I complained. If I had paid €290 instead of €125, I would have left the hotel immediately. That's my opinion of the place. Everyone has to decide for themselves how they want to spend the night.
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Price per night from:€93
Posted on Oct 13, 2025
M21734****
The layout of the room is reasonable, the apartment bathroom I live in is quite large, larger than my colleagues, so there will be surprises when choosing the room type and the appropriate high price.
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Price per night from:€79
Posted on Apr 1, 2025
Guest User
Reception wasn't so good. A young receptionist, chewing gum with her mouth open, managed to force out a hello and then handed over the room key without explanation. We've received a friendlier welcome.
Breakfast was good.
Room was clean.
The stairwells are not for use except at the reception. Therefore, the walks are very long.
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Price per night from:€99
Posted on Jan 11, 2024|Classic Plus Double Room
Guest UserI booked this hotel for my elderly parents to stay for a couple of days. Unfortunately the location is in the middle of nowhere and too complicated for them to travel to the city. I guess if you are looking for peace and quiet this would be perfect.
But they loved the breakfast!
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Price per night from:€102
Posted on Nov 12, 2023
Roy B.
Wonderful! My last stay has been for 5 years, but you don't see the hotel. Specially, the friendly, careful, but unimpersive staff is to mention. You realize that everyone here is in the heart that you feel well, relaxed and willing to come back. After the current stay I wonder why it took so long that I was back there, although I enjoyed many weekends in hotels with spa just in winter.
There is something to improve? Some saunas are a little small depending on the number of visitors and there may be more showers. But important is that everything worked and there was no maintenance bust.
I'd like to come back, even soon.
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Price per night from:€117
Posted on Apr 19, 2026
Guest User
Very nice room with sea side and balcony. Beautiful wellness area,with various choices.Restaurant prices a little high.Otherwise recommendable.
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Price per night from:€171
Posted on Jun 21, 2025
ÖV-Traveller
Lage im Stadtteil Drewitz unweit der Autobahn und mit sehr gutem Tramanschluss (alle 10min).
Zimmer sind sehr geräumig, wenn auch nicht mehr neuester Style.
In diesem Hotel wird auch noch täglich gereinigt.
Das Frühstück ist sehr gut, und bietet alles, was man sich wünscht. Der Service ist sehr gut.
Auch das Restaurant Journal ist für das Abendessen zu empfehlen.
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Price per night from:€65