Hotel near People's Square Area,Shanghai11.7% of visitors choose this area
GGuest User2026.06.13
Our first trip to Shanghai with my wife and child was a wonderful experience. The room was clean, spacious, and very comfortable for our family. The breakfast selection was also excellent, with a good variety of choices each morning.
What truly made our stay exceptional was Jackie. She provided outstanding service and went above and beyond to make us feel welcome and at ease. We were especially grateful for her kindness and support when our child fell ill. Her genuine care, attentiveness, and professionalism made a difficult situation much easier for us.
Thank you, Jackie, and the entire team, for the warm hospitality. We highly recommend this hotel and would gladly stay here again.
Hotel near Lujiazui Area,Shanghai4.7% of visitors choose this area
EEmak Arema Amerika2026.05.26
Staying at Shangri-La Shanghai was exactly what a city escape should feel like: luxurious without being fussy, courteous without feeling formal.
We were on the 25th floor, and the view of the river was the best part of the day — morning light on the Huangpu, the skyline stretching out, and at night the Pearl Tower glowing just down the road. It’s quiet up there, real tranquility despite being so close to all the tourist attractions.
The comfort carried through everywhere: the indoor pool and jacuzzi were perfect for unwinding, the gym had everything we needed, and the grand lobby is lined with high-end stores if you feel like browsing.
But the thing we’ll remember most is the afternoons — tea time in the lobby with a live folk music performance drifting through the space. It turns the whole lobby into something calm and beautiful.
Courteous staff, comfortable rooms, and a location that puts you right in the heart of Shanghai. We’ll be back.
Hotel near Lujiazui Area,Shanghai4.7% of visitors choose this area
Jjyuser2026.06.28
The 270-degree panoramic room at the Executive Lounge offers breathtaking views, allowing you to see the Oriental Pearl Tower and the winding Huangpu River right from your bed. The experience is fantastic, with both daytime and nighttime views offering unique beauty. All the staff at the Executive Lounge are incredibly friendly and helpful. The Executive Lounge itself boasts a first-class environment, service, and unparalleled views. Eleni, one of the front desk ladies at the Executive Lounge, provided attentive and patient service, and another kind young man enthusiastically helped deliver the room key. Many thanks to both of them. Breakfast on the 56th floor is lavish, and the window seats are delightful, letting you enjoy the scenery while you eat. A perfect holiday experience!
Hotel near People's Square Area,Shanghai11.7% of visitors choose this area
AAnonymous User2026.06.13
Booked this hotel for a business trip and was genuinely surprised in a good way. Daisy provided warm and attentive service, and check-in was a breeze. The desk had plenty of power outlets, and the lighting was soft and comfortable, so my eyes didn't get tired even after working on the computer for a long time. There are many shopping malls nearby, making it super convenient for dining and shopping. I'll definitely choose this place again next time I'm in town.
Hotel near Hongqiao Airport/National Exhibition and Convention Center,Shanghai
@@wongsy2026.06.16
For those who are in town for meetings and exhibitions near Hongqiao, this hotel is ideally situated and your must go place. What we loved was the uber comfortable bed, good bedroom size and layout of the room. Despite its distance from the usual shopping areas, dining and amenities is not a problem with ******* as they have a separate holding areas for the delivery team to place your orders… they were very efficient and careful when collecting off my Taobao orders on my behalf !
For those who wish to visit downtown (eg to the bund) for a look, travelling could be a little inconvenient as it takes approximately 40mins by cab or 30mins by trains
Overall - a great stay at the Hotel.
Hotel near The Bund Area,Shanghai19.8% of visitors choose this area
Xxiechunyan2026.06.12
The room was quite spacious, and the view from the window was truly stunning; for that alone, the price was worth it. Plus, the hotel is right across the street from the Jinling Ferry Terminal. You can take a 2 RMB ferry to the other side, which is super convenient. It's not far from the subway station either, just a 5-minute walk, and you can get to Yu Garden in about 10 minutes on foot. All in all, the location is very convenient. The in-room facilities were also decent. Overall, it was a good stay.
Hotel near Pudong International Airport Area,Shanghai
334fengzhihua2026.06.11
I was drawn in by the pictures, and it certainly didn't disappoint! The entire hotel is incredibly well-designed, with a cool industrial-meets-artistic vibe. Every photo I took looked amazing, and my friends on social media were constantly asking me about it. The front desk staff were lovely and even proactively told us the best spots for photos. Our room was really unique, and having a bathtub after a long day of walking was pure bliss. While it's not in the city center, it's close to Pudong Airport and very quiet. If you're looking for a hotel that's great for photos and convenient for catching a flight, this is the one!
Hotel near Jing'an District/West Nanjing Road,Shanghai6% of visitors choose this area
ZZoeyyy_uu2026.05.18
After comparing many hotels for my trip to Shanghai, I ultimately chose this one, and it proved to be an excellent decision! 👍 While the room facilities aren't brand new, the overall experience was still great, and it doesn't feel dated at all.
The hotel's location is also superb, right near Exit 3 of Jing'an Temple Station, making it incredibly convenient to get to various attractions. The view from the room window was beautiful, and the kids were very comfortable and happy! I'll definitely choose this hotel again on my next visit to Shanghai! It offers fantastic value for money compared to other hotels!
I came to Shanghai for a boring May Day holiday and booked a Pullman suite.
The hotel was very busy, which really tested their reception capacity.
Accor Pullman in France is pretty good, with a nice design, and the aromatherapy scent is the same as in Hong Kong.
Facilities: Higher floor rooms would be better; try to choose a high-floor room to avoid the smell of mugwort from downstairs.
Transportation: Downstairs are Sun & Moon Light, Tianzifang, and the subway, so coming directly is very convenient for city work.
24th Floor Executive Lounge Supreme Experience: The executive lounge is great, with high-altitude views.
Dining: Both breakfast and the executive lounge are good, but there are too many foreigners – mostly Koreans and Westerners. The noodle chef even paused for a moment when he heard me speak Chinese, and then switched his language system. Koreans were coolly showing off watermelon, taking five plates at a time.
Outstanding
7416 reviews
9.4/10
Price from
THB 3,077
per night
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9,3/10
Very Good
GGuest UserThe Waldorf Astoria's century-old ambiance is ingrained in its architecture, but the warmth truly comes from our concierges, Aaron and Katrina. During our chat, they meticulously explained the history and signature dishes of various restaurants, offering unique dining tips for everything from the three-tiered afternoon tea at Peacock Alley to the Western cuisine at Pelham's open kitchen, and even the retro long bar at The Long Bar. Their thoughtfulness extended to every small detail, and the farewell gift at check-out felt incredibly ceremonial. This genuine sincerity made our Bund trip truly complete, and we will definitely return.
Uuncle jokerThe service was excellent! I was pleasantly surprised to receive a room upgrade upon arrival. The late checkout until 2 PM was a real lifesaver. This is a huge plus, as Banyan Tree, for instance, was completely inflexible about late checkouts, which is partly why I chose W instead. I hope this late checkout option remains available!
AAnonymous UserI originally booked a Deluxe River View Room at The Peninsula, but to my pleasant surprise, I received a complimentary upgrade to a River View Suite! What an amazing bonus! The suite offered a stunning, expansive view directly overlooking the beautiful Bund, creating a fantastic ambiance. The hotel's service was meticulous and attentive, the facilities were top-notch, and the environment was serene and elegant. During the holiday season, I even received some delightful complimentary treats. The whole experience was absolutely fantastic – truly a benchmark in luxury.
AAnonymous UserThe Executive Room was spacious and airy, with soft, comfortable bedding and exquisite bathroom amenities. The soundproofing was excellent, allowing for a truly peaceful rest. The hotel's location is superb, making getting around a breeze; you can hail a taxi right downstairs.
A special shout-out to Jeremy from the Executive Lounge! From check-in to departure, he was attentive and thoughtful throughout. He proactively explained all the lounge benefits, from breakfast and afternoon tea to evening service, arranging everything with meticulous care and warmth. He was quick to respond to any request, demonstrating professionalism and genuine hospitality that made us feel like family.
Our experience was perfect, highly recommended!
GGuest UserIn a word, the Banyan Tree hotel did not disappoint us. We stayed there for eight consecutive days, enjoying the high-quality service of a luxury hotel every single day. Although we had to wait about 20 minutes to check in, it was because my wife is sensitive to all hair, so they specially treated our room. By the time we opened the door to our room, our luggage was already there. The room design was impeccable, with huge windows offering a perfect view of the boats cruising on the Huangpu River and the Shanghai skyline.
Not only was the breakfast abundant, but it was also served for an exceptionally long time, until 12 PM. The restaurant staff were incredibly diligent and responsible. On one occasion, my wife left her sun hat near the hotel restaurant and thought it was lost outside, but they actually found it the next day. Furthermore, the lobby manager and concierge were very responsible; they proactively helped us track every package we ordered online and had delivered to the hotel. Our private butler was also very attentive, always resolving our issues quickly and perfectly, and proactively asking if we needed any further assistance. Many small details like these made us truly love this hotel.
Of course, only praising the hotel would seem a bit unrealistic. We feel that the area most in need of improvement is the room's hardware facilities. Some details in the room showed cracks in the flooring, peeling cement and broken bricks on the walls, and the drainage system wasn't perfect. We hope the hotel will undertake renovations and improvements when the opportunity arises. It's understandable for a hotel that's over ten years old; maintaining it to this extent is already quite an achievement.
GGuest UserThis was my first time staying at the Andaz Xintiandi Shanghai, and I was especially impressed with the personalized service from Daniel. From arranging our room based on my pre-arrival inquiries and confirming my arrival time, to securing a high-floor room and upgrading us to a room with a fantastic view, everything was perfect. The room's view and outlook were excellent. Daniel was also incredibly responsive with restaurant recommendations after check-in, arranging parking, and answering any questions we had during our stay. The attention to detail in their service truly shows how well-managed the hotel is. I'll definitely choose Andaz again next time, and a big shout-out to Daniel for his amazing service! 👍
Hotel near Huaihai Road Area/Xintiandi Area, Shanghai
Price per night from:THB 6,350
9,5/10
Outstanding
GGuest UserOur first trip to Shanghai with my wife and child was a wonderful experience. The room was clean, spacious, and very comfortable for our family. The breakfast selection was also excellent, with a good variety of choices each morning.
What truly made our stay exceptional was Jackie. She provided outstanding service and went above and beyond to make us feel welcome and at ease. We were especially grateful for her kindness and support when our child fell ill. Her genuine care, attentiveness, and professionalism made a difficult situation much easier for us.
Thank you, Jackie, and the entire team, for the warm hospitality. We highly recommend this hotel and would gladly stay here again.
AAnonymous UserThe hotel's location is absolutely fantastic, surrounded by numerous mall restaurants, making dining and shopping incredibly convenient! Janet, Penny, and Aria all provided exceptionally attentive service! They were warm, thoughtful, and responded quickly – definitely worth praising! The room was comfortable, the bedding clean and soft, and the view was beautiful. For this price, the quality you get is amazing value for money. Next time I'm in Shanghai, Conrad will definitely be my top choice. Highly recommended!!!
GGuest UserTL;DR: Do not stay here—at least not in our room. The J Hotel has serious sanitation issues, falsely advertises “Bund View” rooms, and responds to legitimate complaints with insulting compensation. This was meant to be a gift for my mother’s final two nights in China; instead, it was my worst hotel experience.
1. Unacceptable sanitation – mud in the tub
We stayed in room 9010, a “Grand Suite Bund View.” My mother ran a bath and found mud/sediment in the tub after it filled (photo attached). Maintenance told us this is “common” when the pipe hasn’t been used for two days. That’s false—and even if true, it admits this “luxury” hotel doesn’t clean properly. The mud reappeared the second day. For any hotel this is inexcusable; at over 6,000 RMB/night, it’s disgusting.
2. “Bund View” is a deliberate lie
I booked this room specifically to see the Bund and Oriental Pearl Tower lights at night, paying double a standard room. What we got was almost pitch black; on a clear night, it looked like distant fireflies. This wasn’t weather—we saw clear views from the lobby and 120th floor. Staff admitted that every room has privacy film and a secondary glass layer that intentionally blocks outward visibility. They showed us a room five floors above facing the same direction—equally obstructed. If so, the hotel has no business advertising “Bund View.” It’s a marketing lie. We asked for an upgrade; they said I already paid for the best in this tier and the next would cost 10,000+ RMB/night which was too much to comp. We asked for a refund; they refused, claiming no authority.
3. Petty service recovery
After complaints of mud and a fake view, a manager offered one extra complimentary breakfast and a 100 RMB minibar credit. We requested two comped breakfasts to feed family members taking us to the airport. They said each breakfast costs 368 RMB and refused the second—screenshot attached. They were polite but chose to nickel-and-dime us.
4. A culture of inflexibility
Even minor requests were denied or given runaround:
· I asked for a coffee to go 30 minutes after breakfast, specifying a pickup time so ice wouldn’t melt. They said I could only take it immediately upon leaving breakfast. Kitchen blamed front desk; front desk blamed kitchen.
· I requested luggage be brought down to match our car arrival. They said it needed 20 minutes, so I had to check out 20 minutes early—causing an awkward wait without a room.
These courtesies I’ve received at hotels costing 1/10th the price. At 6,000 RMB, they’re baseline expectations—not favors.
We didn’t feel this was a luxury property. It’s a high-rise with expensive decor, dirty pipes, deliberately obscured windows, and management that claims to care but can’t fix real problems. Their final offer of ~$15 and one meal told me exactly how much they value trust and time.
Save your money. Book elsewhere. The public-area views are great—and free. The hotel itself is beautiful, with top-notch art and decor, but that doesn’t justify the stay.
GGuest UserThis time, my family and I stayed in an Executive Suite at the Pullman Shanghai Jing An. First off, the hotel's location is incredibly convenient. It's right near Shanghai Railway Station, so if you're coming by high-speed rail, you're there in just five minutes after exiting the station. There's also Metro Line 1 right outside, about 50 meters away, making it easy to get to many famous Shanghai attractions. The suite consists of a bedroom and a living room, which was more than enough space for our family. The living room has a sofa bed that unfolds into a small bed, which was very practical. The room itself was clean and tidy, with complete amenities, and the kids really enjoyed the screen-mirroring TV. The front desk service was excellent, both during check-in and check-out. We'll definitely stay here again.
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