Hotels With Spa in Shanghai, China

Very friendly and helpful staff. They respond quickly via Wechat even at night. They upgraded our room to one with balcony which can view the city gate at night. Location is close to Pingjiang street and humble administration garden. Grateful for the free laundry services they provided. Saved me a lot of time. They also help deliver ******* to room. Only downside is mosquito which seems to be a Suzhou problem in general during summer.

In general I don’t like to write negative reviews, as I believe that there are many things that can go wrong in life, but I have to say that staying in this hotel was pure craziness. Upon arrival, the clerk told us hotel has some construction and that the noise would be from 8am to 7pm. We were annoyed by the fact that nobody told us about that, and the clerk lied how they tried to contact us, alas, our phone number is international. That is simply not true, as we have been living in China since 2017 and my phone number on trip.com is a Chinese number. I don’t even own an international phone number. We were really angry about the fact that he lied and told him that it was unprofessional, after which he continued to insist that they couldn’t contact us because we booked through the third party (again not true, because I have been contacted by multiple hotels in the past). They put us in a room, after saying that they would cut the payment in half because of this inconvenience. 5 minutes after that, a manager of the hotel calls me (how did she get the number, I wonder….?!) and tells me that our room is too small and that they will put us in a bigger room. I obviously agree, but after that she demands 5 stars review! After everything that happened! The noise was terrible, and there was even construction outside of the hotel in the middle of the night. So no rest at all! Their solution was to give us the earplugs!!! I can’t even explain how annoying this was. If there is a construction that affects someone’s stay, it has to be communicated. In general the location is good and the place is clean. Everything else is just terrible and unprofessional. And of course they didn’t cut the payment in half.

Had to change my room twice, first due to a strong cigarette smell emanating from the showers (cigarette buds stubbed in the drain) and another due to a strong urine smell. The staff were courteous throughout the stay and provided timely assistance. I was given an upgraded room on my second room change, which had no smells. The staff were very helpful and helped my group of friends with the parcels and provided updates on any food deliveries that reached the hotel. I would like to commend the two staff that have helped make my stay more pleasant. 以墨 言初 worked tirelessly to ensure that our rooms are clean and our parcels delivered.

Beautiful hotel with well designed lobby and rooms. The location is fantastic, right in the heart of Jing An. Staff are super professional, very attentive and look after you well. One downside is a fundamental for a hotel, we didn’t get one good nights sleep. The beds are great but the room was too warm, even in early spring when the temperature was still low outside. However, the air con was very loud, even on low setting, so to sleep you either had the noise or it was too hot. One night there was also very loud road construction noise from outside from 3-5am. It’s a city, so this happens but other hotels in Shanghai that we’ve been to before seem to make it their business to know and take proactive measures in like informing and apologizing to guests in advance, putting guests in rooms away from the noise, or at least providing earplugs.

Great location nearby metro line 7 (exit 5), and multiple food, cafes, bakeries, and convenience stores, including a nice shopping too, all within a 2 minute walk. The location benefits from being across from a nice residential compound so it’s not noisy at all at night. The hotel is modern with good amenities including communal laundry/dryer, microwave, and even a free massage chair in the lobby. My room was clean and modern, and it’s nice and quiet. There are different sized rooms and I was fortunate to get an upgrade to a larger room, thanks to the friendly and accommodating staff. Although they do not speak English they do have a phone translation app which works well. All-in-all I recommend this place.

5 Stars! Our experience at Wassim R Hotel was absolutely wonderful from start to finish. The hotel itself was spotless, beautifully maintained, and had a warm, welcoming atmosphere. Every part of our stay felt comfortable and relaxing. I especially want to highlight the incredible service we received from one of the staff members — a kind female staff member with glasses who truly went above and beyond for us. She was so attentive, helpful, and made sure we felt at home throughout our stay. Her genuine hospitality made a huge difference, and we are incredibly grateful for everything she did. Wassim R Hotel exceeded all of our expectations, and thanks to the amazing staff, it felt like a home away from home. I highly recommend this hotel to anyone looking for a memorable and enjoyable stay. We’re already looking forward to coming back someday!

I had the pleasure of staying at the Shanghai MGM West Bund Hotel and I must say, it exceeded all my expectations. From the moment I arrived, I was greeted with warm hospitality and a seamless check-in process. Especially Lucy from the Guest Experience team made my day remarkable. She made me feel like a valued guest and went above and beyond to ensure my stay was comfortable. What truly impressed me was their genuine care and attention to detail. They anticipated my needs before I even had to ask, ensuring that I had everything I required for a comfortable and enjoyable stay. It's clear that they take great pride in their work and are committed to providing exceptional service to every guest. I would like to express my heartfelt gratitude to the guest relations team at the Shanghai MGM West Bund Hotel for their outstanding hospitality. They played a significant role in making my stay truly memorable and I highly recommend their services to anyone visiting the hotel. The hotel itself is a true gem, boasting modern and stylish decor throughout. My room was spacious, well-appointed, and offered breathtaking views of the city skyline. The comfortable bed, luxurious amenities, and attention to detail made me feel right at home. My stay was the exceptional service provided by the hotel staff. Also the housekeeping team, everyone was friendly, attentive, and always willing to go the extra mile to ensure a memorable stay. The hotel's location is also worth mentioning. Situated in the vibrant West Bund area, it offered convenient access to popular attractions, shopping, and dining options. Whether I wanted to explore the city or simply relax and take in the views, everything was within reach. Overall, my experience at the Shanghai MGM West Bund Hotel was nothing short of exceptional. It's a true testament to luxury and hospitality. I highly recommend this hotel to anyone seeking a memorable stay in Shanghai.

One of the best hotels that I’ve stayed at. Stayed there for 2D1N on March 6 2025 with my partner for our anniversary and booked the city view room with the balcony! The views were great and the Bellagio team gave us a special surprise in our room. The rooms were luxurious and the amenities provided were great. I was checked in and served by a tall slim Chinese guy with glasses (sadly didn’t get his name) and his service was top-notch! We asked him about the promotional events going on at the hotel (Panda collaboration) and he helped us purchase the panda plush that we were looking for and also ensured that we were able to pay in cash (to avoid the 3% international card charge) and also helped us make reservations at the hotel’s restaurant and even gave us a free gift, the Bellagio lion plushie after showing interest in purchasing it! We also went for the hotel breakfast; They have the buffet section (which is quite small) and the made-to-order menu. Although the buffet section is small, everything I ate was at the highest quality and the made-to-order food tasted amazing as well. All in all, because of my 2 days here, I have became a lifelong fan of Bellagio Shanghai and will be staying here the next time I’m back in Shanghai! Kudos to Bellagio Shanghai!

My friends in China recommended this hotel and told me that she loves it because it’s relatively inexpensive compared to similar hotels in the area. She also stressed that it is a native Chinese brand hotel that it is easier for her to order food and just anything she needs. I was pleasantly surprised by its decor, service, cleanliness and modern amenities. Our room had a nice big tub, huge shower and toilet with bidet. It’s been a while since I visited Japan and I forgot how nice to have a bidet. The breakfast was a nice addition to our stay since it is included. It served both Chinese and American breakfast with some nice local dishes. The decor is modern Chinese Jiangnan style featuring paintings, Calligraphy, and 3-D animation of gold fishes. I enjoyed working out at the gym as well. Super clean and all equipment are easy to use. There is a Pilate room as well. I didn’t have time to enjoy it. The staff are friendly and helpful. Not to mention that I asked for a power cord, it was delivered by a robot. Five star experience! .

It’s a brand new hotel, all the stuff are amazing, especially Vivian and Bob. They were very friendly and help me with all my expresses items. The rooms are big enough and the clening is everyday. First class service! Recommend this hotel!