Posted on Jul 22, 2026|Lake View Fairmont Room
Anonymous User
An unforgettable trip! Lake Louise is incredibly famous, and the shuttle to Moraine Lake (thank you, Trip.com, for helping with the booking) was great. Of course, this expensive hotel is made by its stunning environment. The tall, handsome, curly-haired young man at the front desk who checked us in was very polite and incredibly nice (apologies for not getting his name). The staff in the lobby were very friendly, proactively asking if we needed help, and we were able to check in early without a hitch. The lake-view room on the second floor (actually the third) was perfect. Although the room was a bit small, you could tell the hotel put thought into its layout and design, as we were able to fit two suitcases (24-inch and 20-inch). All of this made for a pleasant stay. Even though conversations in the hallway could be heard clearly, it was still quiet at night with no excessive noise.
There are many hiking trails around, and a 2-day, 1-night stay allows you to fully explore Lake Louise.
The breakfast service on the second day was excellent, and there were even Chinese-speaking staff who warmly welcomed us.
If I had to mention any shortcomings, due to space constraints, the shower glass partition didn't have a door (I'm not sure if other rooms have partitions), and the hot water pressure was low, so you could only take a quick rinse.
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Price per night from:MXN$19,882
Posted on Mar 21, 2025|Traditional King Room
Brian Yan MukCheck-in was fast, room was clean, sheets were soft, shower pressure was amazing, breakfast was solid, great stay overall.
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Price per night from:MXN$2,882
Posted on Dec 3, 2025|Standard Two Queen Room
Qingqingcao132The hotel is located on the edge of town, but it's not too far to walk to the town center, about a 10-15 minute stroll. The room amenities are quite basic, showing that the hotel is likely a bit older. Free parking is available in the hotel's underground garage. It's not great value for money, but then again, hotels in Banff are generally expensive.
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Price per night from:MXN$6,195
Posted on Mar 10, 2025|Deluxe King Room
Guest UserNot our first time staying here -but we left with a sense of frustration today!
It began when the front desk couldn’t find our reservation - twice ! (despite a phone call 2 hours prior to check in). Had to take my driver’s licence and go “somewhere to talk to someone in the back” - then he came back (after 2 or so
minutes) and “magically” the reservation had been found. Unnerving for my identification to disappear from my sight. No explanation offered.
Frustrated again at check out when the desk clerk tried to charge us for something from the snack bar in our room - we had literally left our room 2 minutes before. Couldn’t tell us what item we had “consumed” (we hadn’t consumed anything - especially at those prices!) and then when asked how they could possibly know within 2 minutes (of us leaving our room) that an item had been consumed - they became very defensive and couldn’t actually answer the question of “how do you know what to charge us for” and the response was “it’s for the report at the end of the day - no one is saying you actually took anything”. Except that’s exactly what the desk clerk said the charge was going to be for - “an item from the snack bar for a total of $4.20”.
After challenging the charge we were told that no charge would be put through on the credit card.
Made to feel like we had “stolen” something when we asked for further clarification on the charge.
“No apologies or thank you for staying with us”.
Disappointing.
Side note - Service in the casino was great - including the restaurant.
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Price per night from:MXN$2,185
Posted on May 8, 2026
李寅佳My last stop before heading home was in Jasper. I didn't have high expectations, so I wasn't disappointed. The hotel itself wasn't perfect, but it didn't have many flaws either. I'd say Jasper feels more like a transit point than a destination in itself.
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Price per night from:MXN$6,419
Posted on Jun 29, 2025
GTANKS
My fellow Rotarian and I came for the 2025 Rotary International Conference in Calgary. The stay was pleasant. Service was excellent. Room was cleaned daily which was nice returning to a tidy clean room. Coffee and tea were replenished daily which was great. I will highly recommend to friends and family. The hotel was so close to the airport. Shuttle service was provided to the airport which was convenient. I liked the lobby display ready for the 2015 Calgary Stampede from July 1st 2025 for ten days.
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Price per night from:MXN$1,757
Posted on Jun 15, 2026
devstThe room was very large and spacious. The bacon at breakfast was great, but everything else was just so-so. We stayed in a mountain view room, and having dinner on the small balcony felt wonderful, just like a scene from 'Sissi'. Unfortunately, it was still too sunny at 8 PM, so after ten minutes, we had to move inside.
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Price per night from:MXN$6,042
Posted on Mar 31, 2026
삼손44
The price was reasonable, and it wasn't far from the downtown core compared to other hotels, which made it easy to get to souvenir shops and supermarkets. Parking wasn't super spacious, but there was always a spot available. There's a gas station right next door, so it was convenient to fill up before parking if you had a rental or your own car. The front desk is in the building right next door, and checking in and out was a breeze.
The best part was that the deposit refund was processed immediately. It was a huge relief not having to constantly monitor whether I'd get my deposit back, which is often a source of stress on trips. That was definitely the highlight.
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Price per night from:MXN$6,195
Posted on Oct 3, 2025|Standard King Room
Heather M.G.Lovely hotel with spacious rooms. Staff were very accommodating. Love the ambiance with the log cabin features. Close to eateries. Fair work to downtown shops but problem solved they gave us a 3 day bus pass.
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Price per night from:MXN$6,968
Posted on Jul 16, 2026|Standard Two Double Room
Guest UserThe room was tiny. I wouldn't recommend the standard room if you have two kids; you'd probably need a suite to fit everyone. The hotel breakfast was the best I've had in two weeks in Canada. The buffet offered great value for money, with plenty of fruit, make-your-own waffles, and smoked salmon. The Continental option alone was more than enough, plus you could order a Starbucks coffee, and refills were freshly brewed, which was a nice touch.
The hotel also has mini-golf for kids, open from 10 AM to 8 PM. However, there was an Asian female staff member who seemed a bit discriminatory. We checked in at 7:40 PM. I saw two white children next to us borrowing clubs to play, so I asked if we could play too. She said it was almost closing time and we could come back tomorrow. Yet, after we dropped our luggage in the room and came downstairs at 7:45 PM, I saw a white father and son coming out with golf clubs. I was quite upset, so I went back to confront her. Seeing that I was angry, she then said, ”Fine, you can have them, but they must be returned to the front desk by 8 PM.” I took them out of spite. Honestly, this kind of differential treatment was quite unpleasant, but everything else was great.
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Price per night from:MXN$5,984