710 S Broadway, Baltimore, MD 21231, United States
Reviews of Alexander's Tavern
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Customer BEWARE
Customer Beware! I rarely write bad reviews but the public needs to be made aware so they are not taken advantage of. If this establishment makes an error they will make you pay for it!! We had brunch here and our server made an error and charged my mom for a side crab cake appetizer and also a crab cake entree. She couldn’t have even ordered the side crab cake as an appetizer because we didn’t have lunch menus and had to ask our server if we could order crab cakes during brunch when we were placing our full order. When we pointed out her error the manager, Michael, came over and we were treated the rudest I have ever been treated in any establishment. He acted like we were trying to steal a crab cake and had a horrible attitude. We tried to explain that we had no idea what the crab entree had because we had no lunch menu so we didn’t know we got a side also. He didn’t want to listen, was condescending, and said he “couldn’t just give away free food” and then proceeded to take the leftovers we had in a box from us. I hope he did not intend to feed those to another customer but given his attitude I wouldn’t be surprised! The crab cakes are usually dry and not even worth what you pay anyway. Not to mention we only saw our server three times during our whole meal and a 20% gratuity was automatically added. Never returning again so I can avoid being charged for things I didn’t order for their mistakes and treated like a criminal! You are spending your hard earned money to have a nice brunch so please go somewhere else to be treated with respect and kindness!
Reviewed on /Date(1750043833000+0800)/
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Great Service & Information
We were visiting Baltimore for a week. This was our first meal. The service was quick and attentive. We ordered pickle fries, a crab cake sandwhich, and the pesto margherita pizza. Everything was delicious. Most importantly, due to our attentive server, we discovered a Baltimore treasure here: Bohemian National beer! We finally figured out what that cute face logo was all about!
based on 166 reviews
Customer BEWARE
Customer Beware! I rarely write bad reviews but the public needs to be made aware so they are not taken advantage of. If this establishment makes an error they will make you pay for it!! We had brunch here and our server made an error and charged my mom for a side crab cake appetizer and also a crab cake entree. She couldn’t have even ordered the side crab cake as an appetizer because we didn’t have lunch menus and had to ask our server if we could order crab cakes during brunch when we were placing our full order. When we pointed out her error the manager, Michael, came over and we were treated the rudest I have ever been treated in any establishment. He acted like we were trying to steal a crab cake and had a horrible attitude. We tried to explain that we had no idea what the crab entree had because we had no lunch menu so we didn’t know we got a side also. He didn’t want to listen, was condescending, and said he “couldn’t just give away free food” and then proceeded to take the leftovers we had in a box from us. I hope he did not intend to feed those to another customer but given his attitude I wouldn’t be surprised! The crab cakes are usually dry and not even worth what you pay anyway. Not to mention we only saw our server three times during our whole meal and a 20% gratuity was automatically added. Never returning again so I can avoid being charged for things I didn’t order for their mistakes and treated like a criminal! You are spending your hard earned money to have a nice brunch so please go somewhere else to be treated with respect and kindness!
Great Service & Information
We were visiting Baltimore for a week. This was our first meal. The service was quick and attentive. We ordered pickle fries, a crab cake sandwhich, and the pesto margherita pizza. Everything was delicious. Most importantly, due to our attentive server, we discovered a Baltimore treasure here: Bohemian National beer! We finally figured out what that cute face logo was all about!