The service was amazing! Pedro is the most professional person we ever encountered. He handled everything with professionalism and care. Very attentive. Food was great. The ambiance was nice. He also gave us info about the history of the restaurant. Everything was amazing! My son had a wonderful time and had a quick visit in their kitchen for him to pick which ice cream flavours he wanted.
More
Reviews of El Real
Some reviews may have been translated by Google Translate
The service was amazing! Pedro is the most professional person we ever encountered. He handled everything with professionalism and care. Very attentive. Food was great. The ambiance was nice. He also gave us info about the history of the restaurant. Everything was amazing! My son had a wonderful time and had a quick visit in their kitchen for him to pick which ice cream flavours he wanted.
Our group of 12 was assigned to sit in the Beer Club Room. The waitresses did not understand English. Only one male staff could speak English.
Perhaps sitting out on the plaza at this restaurant is the way to go but we made the mistake of making a reservation. The two of us were sat downstairs in what appeared to be a storage area. We were definitely an afterthought. Ordered a few tapas which were disappointing- the one described as tomatoes with pork belly and Iberian ham was served as tomatoes, ham and tuna. When we pointed this out to the waiter he just shrugged and said “different meat”. Sad that we wasted an evening meal here.
We booked without knowing or looking at reviews. The surprise was when we walked in and saw the super cozy dining room. They even gave us a private room for four people, and with the food, it was clear we had found the right place. I highly recommend it. We'll definitely be back.
Very tasty food made from high quality products and a good balance between traditional cuisine and a modern touch. Excellent service and kindness.