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Travelers Reviews of Zanzibar West Hotels

Mangrove Lodge

Mangrove Lodge

4.2/522 Reviews
I have never stayed in a hotel where the service and experience progressively got worse each day. Everything just started going downhill during our second day you wake up in the morning and the first thing that happens is you are asked about joining one of the tours and offer through the hotel and they do that every chance they get and the moment they find out that you have a booking For a tour with another company and not through them, they will just little snide comments and make you regret your decisions. The second thing was the food you had to order lunch hours before and when you ordered for specific time you get to the restaurant you still have to wait at least another 30 minutes to get it, I ordered calamari on one of those days for eight and only got four small pieces of calamari and that was it just for small pieces of calamari and fried plantain so that was basically two dollars per calamari. There was an element of feeling unsafe because one of the mornings as I was walking up to breakfast there was a strange man just walking around and when I get to breakfast, one of the staff members there tells me that there’s a man who has been asking about me and looking for me and as I turned there, that man is standing right there and my question was, how are you letting this man on the premises, and what if you wanted to come to me and you guys are letting him walk around this entire place because I ran into him on the other side of the hotel so there was that as well which made me feel extremely uncomfortable and uneasy and unsafe. They didn’t spray any mosquito spray as it’s common in the area to in and spray the room with mosquito spray at the end of each evening they only did that first night and we had to keep them and each time it was met with just a sigh of inconvenience like we were inconveniencing them getting there difficult worth it and I think that is the one thing I can attest to being the better part of this entire establishment, but that aside the services awful. You will go hungry, we told the bar open a specific time but it wouldn’t open. Also they change their rules at one day. It’s OK to have a meal by the bar closer to the beach the next day you can’t do that but then you’ll see them. Send them food down for specific people so that was also extremely offputting, I can safely say I will never set foot in that place ever again. Also, the WiFi was bad
Golden Tulip Stone town Boutique

Golden Tulip Stone town Boutique

3.9/546 Reviews
The location is perfect. Short walking distance from the main areas in Stonetown. The pool is lovely and the breakfast rooftop view was really nice in the morning. The only downside: i upgraded us to a suit and it was a mistake. There was only an old bathtub and it was really gross. The normal rooms would have been much better to stay in, so don’t upgrade. Other than that, we had a lovely stay.
Al-Minar Hotel

Al-Minar Hotel

3.9/536 Reviews
Antique hotel. On the path inside Stone City. Breakfast fruit buffet, coffee tea buffet. Breakfast order yourself. Mushroom beans are cooked. Egg queue. Bread toast. Very satisfied. Radiotherapy is smaller. The hotel arranged a barge to pick up a tour to Guidao. Taxi is also arranged by the hotel. Cheap price.
Zanzibar Serena Hotel

Zanzibar Serena Hotel

4.3/579 Reviews
Room, Balcony, View from the room and Restaurant is really nice. But only one thing they need to improve in their reception customer service. Room I signed when I check in and Room I really received was different. They changed the room without notice. I asked why they said it's same room inside. But it was totally different. Changed room has no privacy at all. We have to close the window during the stay. And I asked for late check out when I check in. They told me to check last day in the morning. In last day, I asked again for 2hrs late check out. They refused my request even didn't check the system. Just say NO. I am very disappointed with their attitude. And when I checked the site there were plenty room left. As everyone knows Zanzibar is the holiday place. Most of 5 star hotels in holiday place, they run check out time very flexible due to flight time. No deserve to have 5 stars in customer service.
Beyt Al Salaam

Beyt Al Salaam

3.8/554 Reviews
BEYT AL SALAAM was superb. Aminia and team were the nicest people we have met. There kind assistance with all our plans and excursions made our holiday truly unforgettable. The room was tastefully decorated and spotlessly clean. A large comfortable bed with chrisp white linen and very comfortable pillows. It had an airconditioner, ceiling fan, tv and tea and coffee facilities. A nice indoor swimming pool TRULY A GEM. Thank you so much for making our holiday so memorable.
Maru Maru Hotel

Maru Maru Hotel

4/568 Reviews
Very nice hotel. Conveniently located to all Stone Town attractions. If there are any issues the front desk manager will do her best to rectify the situation. My only issue unfixable was the food or maybe It was the water they refill for the rooms. I recommend be on side of caution and drink only bottled water. Don't eat anything uncooked (salads juices made with ice etc.) And you won't spend most of your time in bathrooms.
The Swahili House

The Swahili House

4.1/535 Reviews
Lovely hotel, room was very clean and bed was comfortable. Staff were very friendly. My safari was cancelled and the staff provided other tour options, many thanks for that! There is no phone in the room, I'd like to suggest even having a pager in the room would be helpful. Also no wifi in the room I think that should be an option. The food was great and I enjoyed my stay, would definitely recommend!
Dhow Palace Hotel

Dhow Palace Hotel

4.1/544 Reviews
The beautiful Zanzibar Island has a sea in front of Baru If you take a walk in the morning, it's close. There are a lot of fruits like pineapple in the morning Make your own omelette with various ingredients I like hot toast and cooking The restaurant is nice by the pool on the first floor I was very impressed with the restaurant staff I was happy to speak Korean at the front desk Ex) Oh ㅠㅠ Close to the city and close to the night market If I go to Zanzibar again, I will definitely go back to the hotel. The room is very big ~
Golden Tulip Zanzibar Airport

Golden Tulip Zanzibar Airport

4.3/563 Reviews
The front desk provided a room that was already occupied. When we checked in at 23:00 late at night and opened the door, a middle-aged man was already sleeping on the bed. The man was frightened and very angry. Similarly, we were also very frightened and felt very embarrassed. For such a misunderstanding, the front desk only apologized to the man, but did not apologize to us. After changing rooms, our twin bed room was changed to a double bed room. The hotel did not explain this. Because it was late at night, we gave up changing beds and rested. There was a musty smell in the room, and a bottle of mineral water was empty, and it was not cleaned. There were many flies flying around in the restaurant during breakfast. I am very dissatisfied with this accommodation experience.
Park Hyatt Zanzibar

Park Hyatt Zanzibar

4.5/552 Reviews
The room was nice and clean. The service is quite good and proactive. The environment is great. There is also the only Chinese restaurant on Sang Island 300 meters away, which is very cost-effective. Recommended. However, the dolphin watching and prison island recommended by the hotel are relatively expensive, so if possible, look outside.

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Property Information for Tourists

Total Properties51
Number of Reviews1,469
Average Price (Weekdays)NZD 349
Average Price (Weekends)NZD 354