Hotels With Pools in Phuket Province, Thailand

The facilities of this hotel are fantastic and the location is good for the market and water park. However, the service was really disappointing. Upon arrival, we were told we were upgraded from a studio to a one bed which sounded great. However, the only difference between the rooms was an additional privacy screen which was stiff and difficult to move as well as being covered in smears and dirty. When we booked the hotel we were excited about the amenities including the free fitness classes. The QR code to book this took me to a link to pay for them so I messaged reception on the WhatsApp which they had informed could be used for “any questions”. The reception couldn’t help and didn’t give any advice other than go to the gym - we were on our way out and the class was at 9am the next day so we ran up there. There were no staff in the gym and the restaurant staff also couldnt advise as to where the staff were. We then walked down to reception for advice again - they told us go to the gym, we said we had done this and they then said wait until the class and just show up as they didn’t know the process to book. As a hotel that advertised the fascilities and gym classes it’s quite shocking that the reception wouldn’t be able to advise on the booking system - it genuinely felt like they didn’t want to help. Given the class was at 9am I didn’t want to just turn up in case there wasn’t space. After 10 mins back and forth they conceded and radio up to the gym and ask a staff member to be there. We then go up there again and the gym staff member ALSO didn’t know the proper booking process. Eventually they took our email addresses to add us to the list. This took an unnecessarily long time with a lot of run around and staff that really didn’t want to help us/know the internal processes - these are things I would expect any hotel staff to know as a minimum. We were originally looking at coming back to stay for a month or so in their apartments as the price is great however, the poor service and lack of knowledge of processes has meant that this hotel has lost a potential repeat customer.

I stayed at The Beach Heights Resort for 3 days and 2 nights and found it to be excellent value for money. The room was spacious, clean, and equipped with all the basic amenities, along with a large balcony. The hotel also offers good facilities, including a swimming pool, gym, and kids' room. The location is very convenient, with Kata Night Market, 7-Eleven, KFC, laundry services, massage shops, salons, and many restaurants all within walking distance. Overall, it was a comfortable and enjoyable stay, and I would recommend this hotel to anyone visiting the Kata area.

We stayed in a room with direct pool access for 4 nights and had a very warm, welcoming hospitality experience overall. The staff were excellent, but the hotel itself and its facilities were a bit hit-and-miss. The property feels dated and could use some renovation—the buildings show discoloration, and there was mold in the bathroom along with an unpleasant odor, possibly from the septic system. One highlight was the complimentary minibar, which was replenished daily with water, soft drinks, Chang beer, whisky, vodka, gin, snacks, and even a lovely small dessert in the evening. Getting around can be a bit challenging without your own car or motorbike, especially for elderly guests, as the hotel is located on a hill about 15–20 minutes from the town center. There is a shuttle service to and from Jungceylon Shopping Mall, but it only runs every couple of hours and stops at 9 PM. Breakfast offered a wide variety of options, and I’d definitely recommend booking a rate that includes it. The rooftop bar and restaurant are a standout feature, with stunning panoramic ocean views and a great selection of drinks and cocktails.

The hotel reception has a tall, medium-built, slightly dark-skinned female staff member who speaks excellent Chinese and is very charming. Her service is exceptional; she understood all my requests and helped me resolve them. For this price, in my home country, I'd barely get a budget hotel, and not even a well-located one at that. But here, I got a large room with excellent service. I highly, highly recommend it! Everything was perfect except that the AC wasn't turned on before I checked in. Also, right across from the hotel entrance, after exiting the parking lot, is Central, so there's no need to walk around.

We stayed at this hotel with our family and had a very pleasant overall experience. Although the hotel is a bit old, it is well-maintained and very clean, which did not affect our stay at all. The location is very convenient—just across the road from Karon Beach, within easy walking distance. There is also a 7-Eleven nearby along with many small food stalls, making it easy to find meals and daily necessities. As we were traveling with family, the hotel offers an extra bed service (with additional charge), which was convenient for us. The staff were all very friendly and welcoming, making our stay even more comfortable. Overall, this hotel offers great value for money. We had a wonderful trip, and I would definitely recommend it to others visiting the area.

Pros: 1. The pool is clean and a reasonable depth, suitable for both adults and children. 2. The environment is elegant and quite tidy. The decor is a bit old-fashioned but grand. Cons: 1. The balcony faces the street, so it's extremely noisy, with motorbikes roaring past. The balcony glass door doesn't block out the sound at all, and the curtains don't seal well. 2. The electrical appliances are old. The air conditioner is particularly loud and takes about 5 minutes to cool down. 3. The bathroom exhaust fan causes odors to come back from the drain, and the wooden window frame has mold. Major complaints: 1. We arrived at 1 AM, and there's a long flight of stairs at the hotel entrance! The front desk staff didn't offer help proactively and only assisted with luggage after we asked. 2. The hotel only provides a fixed number of bottled water (e.g., for three of us, only three bottles were given). When I called the front desk later that night to ask for three more bottles, I was refused. The staff said that if the room had been cleaned and water replenished that day, they wouldn't provide more. I've never encountered such a situation in my previous travels; it seems a bit excessively stingy.

The hotel is advertised as having a gourmet restaurant, but in my opinion the food did not quite meet gourmet standards. That said, we booked a sea-facing unit and the view was absolutely magnificent — very peaceful and calming. Kamala Beach in general is a quieter area, which we really appreciated. There is a shuttle service provided, but the timing is quite limited. Given the price guests pay for this hotel, it would be better to have more frequent shuttle services instead of fixed timings. That said, it only takes about 10 minutes to walk from the hotel to the main street where there are many shops and restaurants, so it is still manageable. One issue we faced was that there was no clear sign or button in the room to indicate housekeeping service, and as a result, we ended up not having housekeeping during our stay. The phone line in the room also needs attention, as there was noticeable disturbance noise when calling reception. Overall, it is a nice place to stay with beautiful views and a relaxing atmosphere, but there are some service and maintenance areas that management could improve further.

Baumancasa Beach Resort boasts an excellent location, just across the road from Karon Beach. There are plenty of 7-Eleven stores and restaurants nearby, which is very convenient for shopping and dining. However, the prices during Chinese New Year were significantly inflated compared to their regular rates. If you can book outside of peak season, the value for money would actually be quite good. I stayed for two nights and really enjoyed the rooftop pool and views. It's a shame that I spent most of my time out exploring and missed the sauna and pool opening hours when I got back to the hotel. The breakfast was also pretty good, though the coffee tasted a bit like instant. P.S. Avoid the Amber Restaurant near the hotel entrance. Don't be fooled by its high rating on Dianping; it's not good value for money, and they even swapped out my dish, which raises some serious trust issues.

Maiiam Bungalows is a short walk away from the south side of Kata beach. It is located near to many restaurants, massage spots, and a food market. The pool area looks beautiful. Downsides: the hotel is on Kata Road, which is very busy with people, cars and scooters (especially during high season), the sidewalks are very narrow here as well (other people might not mind this depending on what they’re looking for). You could hear loud music from the bar on the street until very late at nightas well.