A beautiful resort by the beach… best place to catch the sunrise (that’s main intent of trip there). If you want to just sit down and soak in the sun and sea… this is the place.. You can find local food and snacks next door at Teluk Cempedak if you want to eat local priced food (but still not as cheap as at other places).
Good thing about this apartment is, air cond is good, and it’s relatively clean. I will write what I see, the bedsheets and quilt cover is full of stains, it’s really time to change new sets. There is no separate air cond split unit inside small room with single bed. The under sink pipe in dining area came off during our stay, good thing is management sent repairman within 30minutes. Quite a number of eateries near the apartment, this is a plus point. Beach access was good.
This is our first time staying at this hotel and dare I say, it was one of the best 5-star hotels I’ve been in. Will definitely, definitely come again. Everything and everyone were wonderful. The room was so squeaky clean and no speck of dusts anywhere. The bathroom’s design was top notch I love every inch of it. And the room had carpet-floor which made it easier and less painful for my baby to crawl around. The view was to die for. Very secluded and private and calm. Okay now the breakfast, heads off to the chef, the foods were amazing. I think this hotel has been here for quite a while now but they had managed to maintain and made it look like brand new. Two things I wanna suggest a bit, maybe can provide a prayer mat for the muslims or the front desk maybe should ask first whether we need any prayer mats, that would’ve been nice. One other thing, during breakfast, maybe can make sure the utensils are more accessible rather than upon request cause each table was provided with limited number of spoons and forks. But yeah other than that, everything was perfect from the beginning till the end. Huge thanks to Mark as well cause he did a wonderful job assisting us to our room and everything. Kudos to every staffs here, they were so nice and helpful. Oh yeah almost forgot about the welcome drinks, they were absolute perfect thank you so much. Will come again and again. Best hotel here.
The room was bigger than expected and it had a nice view of the sunrise from the seaview room. There is an infinity pool with a great view of the sea too. Staff is friendly and housekeeping is dilligent with topping up toiletries.
Location is good as it is only a 10min drive away from the good food/cafes in Kuantan across the bridge. Saw some reviews about the aircon. The aircon did take a while to cool the room but temperature was just right after it was switched on. One of our rooms had issues with a leak in the toilet and a dislodged shower head but the staff sent a serviceman to address the issues promptly.
Will book this hotel again the next time I visit Kuantan.
I was recently at this hotel and had a great time. Check-in and check-out process was swift and hassle-free. The staff were friendly, welcoming, and always willing to help with a smile.
The swimming pool was cleaned very well, maintained well, and a lovely area to relax at. The amenities of the hotel were great, and the hotel itself was comfortable and pleasant.
The area was neat and cozy, and I really enjoyed the room. I was really touched by the warmth of everybody at the hotel. All in all, We had a very nice stay and I would recommend this hotel to my family. I can’t wait to return here again in the future.
We arrived at the hotel around 8:00 PM and the check-in process was smooth and efficient. The front desk staff were friendly, welcoming, and greeted us with a smile. The hotel itself looked pleasant, and the room was in good condition upon arrival. We also requested extra towels, which were delivered promptly without any issues.
However, there are several areas that need improvement. The toilet appeared to have a leakage issue, and the air-conditioning was not cold enough despite the temperature being set low. During breakfast, food items were not replenished quickly, and tables were not cleaned promptly, making it difficult to find a clean table. Guests also had to look for their own cutlery, including spoons, forks, and tissues. The breakfast selection was quite limited, although the food served was tasty.
On a positive note, the check-out process was quick and hassle-free. The hotel’s location is also convenient, being close to East Mall Kuantan.
As a hotel rated 5 stars, I expected a higher level of maintenance and service, especially in terms of room facilities and breakfast operations. While the stay was comfortable overall, there is definitely room for improvement to meet 5-star expectations.
Before booking this hotel, I read some reviews. It's in the city center, so the location is good. However, there are a few things that fell short. The cleanliness was an issue; the bathroom had mold around the sink and inside the shower area. In the room, there were several dusty spots, as if it hadn't been properly cleaned. I've stayed in 2-star hotels before that were much cleaner. The lobby area was very hot. I asked the staff, and they said the air conditioning was being maintained. But I saw reviews from 8 months ago mentioning the lobby AC was still out. Check-in service took a little longer than expected.
The drop off and pick up place was at the side door instead of main lobby which made the GRAB pick up confusing.
Room is spacious and relatively clean. But, toilet can be cleaned more thoroughly as there seem to be a faint smell coming from it. And no hooks in the toilet to hang ur clothes. Water from the shower also seeped into the room.
Location is quiet, away from the main Genting area. Can either
- walk up the link way (about 20 min),
- walk down to the chin swee temple cable car stop and take a cable car up (RM10 per pax) or
- call a GRAB for RM30.
Good thing is that there are a couple of eateries and mini marts.
I recently stayed at Wyndham Ion Majestic and had a mixed experience. The hotel offers beautiful mountain views, a modern room design, and a cool climate that makes for a pleasant getaway. The property certainly looks impressive and has the potential to be a great destination. However, there were several areas that fell short of my expectations for a hotel that positions itself as a 5-star property.
Firstly, no hotel slippers were provided in the room, which is a basic amenity that most guests would expect at this level. In addition, only one bathrobe was available despite the room being occupied by two guests. These may seem like minor details, but attention to such details is what differentiates a true 5-star experience from an average one.
Another issue was the shower's hot water system. The water temperature fluctuated constantly between hot and cold every few seconds, making it difficult to enjoy a comfortable shower. This is something that should be addressed as it directly affects guest comfort.
The lift waiting times were also quite long during peak hours, and the hotel felt crowded at times. While this may be understandable due to high occupancy, better crowd and lift management would significantly improve the overall guest experience.
As for breakfast, it was decent but rather ordinary. The selection was acceptable, but nothing particularly stood out. For a hotel of this category, I was expecting a wider variety and a more memorable dining experience.
Overall, I enjoyed the scenery and the room itself, but the service details and facilities did not fully match the expectations associated with a 5-star hotel. With some improvements in maintenance, room preparation, and guest experience management, this property could easily become much better.
From booking on Trip.com to check-in, everything was incredibly easy, and the price was excellent value for my stay this time. The hotel was very satisfying, and breakfast was delicious. I will definitely come here again, booking through Trip.com.
Very Good
555 reviews
8.1/10
Price from
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8.3/10
Very Good
LLost & LepakYes. The location is good, the room is clean and the service was good.
The mattress was shaky and the toilet was smelly. I changed my room for third time and the customer service was good. Not having any pleasant stay due to the mattress but nothing to complaint since they assisted me with third time of room arrangement.
My room facing to road and can heard the speeding sound during mid night. Overall it’s fine if you just prefer short vacation. Not waiting too long for the lift and this is something good.
GGuest UserStaff are extremely friendly, the place was a really relaxing and beautiful getaway. Although the beach was not sandy as it was filled with dead corals, snorkeling around the area was quite beautiful. The transport to the resort is also very convenient as they provide rides from the main village.
VVasanth Vignesh M RHad a wonderful stay at Swiss-Garden Hotel & Residences, Genting Highlands. The service was excellent, and the staff were friendly, professional, and always ready to help.
One of the highlights of my stay was the foot massage at the hotel, which was very relaxing after a long day. The food was also good, with a nice variety of options and great taste.
The breakfast area was quite crowded in the morning, but I visited during a long weekend, so that was understandable. Despite the crowd, the staff managed the situation well.
Overall, it was a very pleasant experience. Great service, comfortable facilities, good food, and a relaxing atmosphere. I would highly recommend this hotel to anyone visiting Genting Highlands and would happily stay here again. ⭐⭐⭐⭐⭐
AAnonymous User* Spacious room.
* Free and easy parking.
* Very close to attractions around Kea Farm such as the sheep sanctuary and Kea Farm market.
* I like that you can go straight to your room from the parking area without having to pass through the lobby every time (great for introverts 😆).
* My room on Level 12 was very cool and comfortable. No air-conditioning, but I didn’t even need to switch on the fan.
Customer Service
* Customer service was average and could be improved.
* In my experience, most of my requests were not fulfilled (e.g. extra pillows).
* However, late check-out until 1pm was approved.
* Drinking water was not replenished, but got coway which i love
* They do provide a WhatsApp contact, which makes them easy to reach without having to call.
Facilities
* WiFi was good.
* Didn’t get a chance to use the gym or playground.
* The pool is small and very basic. The water wasn’t cold, so it’s nice for a swim.
Bathroom
* Water pressure was excellent.
* Unfortunately, my bathroom had a urine smell.
* Housekeeping came three times after I reported it, but the smell was still there during my stay.
* To be fair, the hotel was very receptive to my complaint. Whether it has been fixed since then, I’m not sure.
Other Notes
* My requests and emails were generally not entertained.
* Despite what people say on *******, I did not experience anything **********. ( hotel, not an apartment )
* The hotel was quite busy with guests, so it never felt empty or creepy.
GGuest UserMy friend and I each got a king room. Overall, the service and the hotel's garden design were excellent. The price is quite a good value for a villa-style resort of this caliber. There are gardeners maintaining the flowers and plants every day, creating a beautiful 'step-by-step changing scenery' effect. The only minor downside is that some facilities are a bit old, but any issues we raised were immediately resolved. The front desk staff had a slight accent, but for anyone who understands English, communication was perfectly fine.
There's a private beach area upfront where you can relax and watch the sea, which was a really nice touch. There are also cute little cats in the courtyard that will interact and play with you.
GGuest UserThe drop off and pick up place was at the side door instead of main lobby which made the GRAB pick up confusing.
Room is spacious and relatively clean. But, toilet can be cleaned more thoroughly as there seem to be a faint smell coming from it. And no hooks in the toilet to hang ur clothes. Water from the shower also seeped into the room.
Location is quiet, away from the main Genting area. Can either
- walk up the link way (about 20 min),
- walk down to the chin swee temple cable car stop and take a cable car up (RM10 per pax) or
- call a GRAB for RM30.
Good thing is that there are a couple of eateries and mini marts.
GGuest UserThis is our first stay in ion delemen for 4D3N. The unit is very spacious and clean however we faced some difficulties as below.
1. Broken bedframe: One of the room bed is broken and we have reported to the reception immediately however no action was taken nor any updates was received. There are difficulties every time when we sleep on it as it is unstable.
2. Wifi connection: Throughout our stay, we unable to connect to hotel WiFi and no action was taken to rectify it.
3. Noisy door: There's a very annoying sound every time when we open or close the room door.
GGuest UserThe check-in process was smooth, and the staff were friendly, helpful, and proactive.
these were only minor inconveniences - the location being slightly difficult to access and the room a bit hard to find, everything else went well.
The room also offers a nice view—.The room was clean and well-organized, reflecting good housekeeping standards and attention to detail.
KKhairi AsyrafI recently stayed at AC Hotel by Marriott Kuantan and had a very pleasant experience. Jeff at the reception was very polite, friendly, and helpful throughout our stay. We were also pleasantly surprised to receive an anniversary cake in our room after I had placed a special remark during booking — a very thoughtful gesture by the hotel.
Overall, we were very happy with the stay. The swimming pool using salt water was definitely a plus point and made the experience even better. The breakfast was good and the food tasted great as well. Highly appreciated the hospitality and service provided by the Marriott team. Never disappointed of choosing Marriott!
GGuest UserBased on my experience, a bit too far to reach 5 star accomodation
Good: location, service staff very polite, jungle environment make us feel cool everyday
Bad: private pool cleanliness of the pool can be considered worth based on my experience. unacceptable for human to use it. Too dirty and unefficient filteration system
Food very limited and tasteless
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