Top rated hotels in Basque Country

Mercure Bilbao Jardines de Albia
4.6/554 Reviews
Ensanche
It's a nice hotel. Everything you need is there. Good city part around. But the devil was hidden in the details. 1) Upon checking in, I discovered hair from a trimmed beard in the shampoo holder on the sink (while I was yelling and running around in circles my partner had just rinsed it off). 2) Centuries of dust on the shelf and TV. 3) The clock on March 01, 2024 is still set one hour ahead. at 8:40pm I get dressed and run out to a meeting by 9pm. which as it later turns out will be in 1.20 minutes. Answer: the technician is no longer at the hotel today, we will let him know. March 04, 2024, at the time of our departure, the clock is still showing the wrong time. And I thought: ”ok we can live with that”. BUT 3) The room is hot, it's really hot. We Germans and so used to sleep at +17 degrees at night (save money energy and its healthy))). Also my the partner does not tolerate the heat at all (Also if you have age changes or something else... It could be horror). The answer from the hotel: ”It's winter, the air conditioner only works for heating”. This we find out after we have been ”cooling” for a day and a half (but the hotel description has 138 rooms with air conditioning!?). 4) We get a fan to cool down. 5) I discover that the sheets are 50 percent and the pillows are 52 percent synthetic. ((at this point, I realize why they are so sweaty and sweltering to sleep in. I know its subjective). This hotel recived 3 out of 5 in my rating. P.S.: The glasses were not washed perfectly (it's just gazpacho, not oil paint and black tea) The toilet paper holder is positioned so that you hit it with your butt every time you sit down on the toilet, and when you sit down it rests on your chest
Lasala Plaza Hotel
4.6/5102 Reviews
San Sebastian Old Town
**”BAD: Beware of the 'Upgrade'”** Our priority when booking was the room size and budget, so we reserved a 32m² City View room. At check-in, the hotel staff offered us an ”upgrade.” He said that for an additional €25 per day, we could ”upgrade,” so we agreed. However, while the room did have a Sea View, the size was downgraded to just 21m². I told them that paying €25 to have a smaller room was a downgrade, but they insisted that the view had been upgraded. I asked to be moved back to the room we originally booked, but the staff ignored my request for an entire day. Let me ask you this: if you went to see a new landscape, and the view changed, how would you describe it? You wouldn’t say the landscape itself was ”upgraded,” would you? You’d say the view was different or better. The following day, I finally got a response from the staff. They told me I’d need to pay an additional €70 per day if I wanted a 32m² Sea View room. While the hotel facilities and scenery are excellent, the staff are focused entirely on business and seem to aim to squeeze every extra euro from their guests. In the end, we ended up paying the €25. **Beware of the 'Upgrade.'”**
Occidental Bilbao
4.4/5102 Reviews
I thought the sauna was included in our stay that’s why I booked the hotel. When I’ve mentioned it to the staff about not having an additional cost to it when you book online, they told me is part of the spa . This is very confusing as if it was part of the spa why mentioning it and not including it in the spa section . Spa and sauna are not the same and if it’s a cost to it , that should be mentioned. Anything else was amazing . Also they don’t have a separate cost to the sauna only ! I just wanted to use the gym and the sauna , no spa though! There was no possibility to book the sauna without the spa. It’s like 20 euros per acces not per day which I thought it’s a rip off especially when you are already booked with the hotel and you’ve paid for your room! Again staff showed no flexibility , it was either pay for something you won’t use or you don’t get it! Ended up not booking it because I did not want to use the spa , and I thought it was a lot of money (20 euros) to pay for 15 min use of sauna only.
Hotel Ilunion San Mamés
4.4/5112 Reviews
The hotel is unique in design, novel, and the front desk service is good. The reception processing speed is relatively slow, the elevator is less inconvenient, sometimes it needs to wait, and the overall stay is quite satisfactory.
Hotel Arima & Spa - Small Luxury Hotels
4.6/581 Reviews
✴︎Pros: - cozy and natural woody taste room which is definitely my type - water is free of charge if you ask the front - sunshade was smart enough to be controlled by buttons ✴︎Cons: - no place to get foods besides the restaurant located inside the hotel - ordering by an item is not available for at least the lunch time we went, had to order 2 items for each person including dessert - location is a bit far from the busy area of San Sebastian however taking taxi only took 12-13euros even at night, and taking a bus is easy on the way since going to the bus stop is really within a minute. Overall, I highly recommend this hotel if you are easygoing to get around taking a taxi and a bus and rather sleep in a quiet area.
Hotel Ilunion San Sebastián
4.4/570 Reviews
Antiguo
Very good service, cleaning and very modern, breakfast we Enchanting and the deal will also repeat
Sercotel Coliseo Bilbao
4.4/5117 Reviews
Ensanche
Good location, easy to get everywhere of interest just by walking. Staff were lovely, warm, friendly and helpful. Good sized room and bathroom, but there was a massive pillar right in the middle of the room which was quite awkward. Had the room at the start of the corridor near the lifts so it was a bit noisy at times. No tea or coffee facilities in room, which feels like a bit of a basic. Went out for breakfast rather than use the hotel facilities as there's plenty of options about. Only there for 2 nights so didn't seem worth kicking up a fuss about any stuff. OK for overnight but not a long stay from what I saw.
Hotel Urdanibia Park
4.4/5117 Reviews
The hotel is always great for us when we travel with our dog. The rooms are always very clean. The staff was very friendly and the food was also delicious. There is a forest nearby for dog walks and plenty of lawns for dog walks. Since we are always passing through, this hotel is perfect as it is right on the highway.
Hotel Silken Indautxu
4.3/584 Reviews
Ensanche
The breakfast was really good. The hotel staff is very good, the lobby manager has something. He always communicates patiently and shares it with other people to know about it. It is worthy of praise and recommendation for everyone to stay here. Within 1 km range you can get to the train station and the coach station. Convenience.
Axel Hotel San Sebastián - Adults Only
4.6/555 Reviews
It's a 15 minute walk from Kikutetsu station and bus terminal, and a 5 minute walk from the city center private railway station. There is a large supermarket nearby. There are many restaurants nearby, including one that serves Basque-style Japanese cuisine (the owner chef is Japanese). The hotel is stylish and clean. The only drawback is that the elevator doesn't come easily. Internet speed is ok.

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Property Information for Tourists

Total Properties204
Number of Reviews7,529
Average Price (Weekdays)NZD 397
Average Price (Weekends)NZD 488