The staff was super friendly and very helpful. I called down for extra bath towels and they were delivered within minutes. The hot tub was out of service during our stay but those things happen and can’t always be controlled by the hotel. The kids absolutely loved the slide and spending time in the pool. Only complaint I’d have there is that the pool towels were super small, we just doubled up and made it work. Not really a big issues. Breakfast was also included in our reservation and it was great. Good variety and included bacon/sausage and eggs. The space for breakfast was nice and open and lots of seating. I would definitely stay here again.
Excellent hotel at a great location. Breakfast was good but could be improved by providing variety of food and most importantly place the tag next to food tray.
The room was clean but my sleep was disturbed by loud truck horns which was really inconvenient. I was also surprised there was no bath towel. There were only two small hand towels and one face towel. I stay in hotels regularly for work and this is the first time I’ve experienced that.
An amazing stay at this hotel!! It met our needs completely. We came in for a 2 day conference from Vancouver, BC & couldn’t have been happier with choosing the Best Western Cedar Place Hotel for our stay. The location was great. The staff were exceptional, humble, kind & receptive to our many requests that came up circumstantially. I haven’t experienced this level of client service in the hospitality industry for a very long time. Every single staff member we came across over the phone & in person was exceptional & overall our stay was an amazing experience! Thankyou again.
Reception was fast, friendly.
Room on smaller site, but good enough for just one night. Complementary breakfast was descent! Swimming pool just after maintenance - nice and clean.
Good value for money!
Will recommend to my friends!
Service was quick and efficient. Fresh cookies available at check in. Room was clean and cool. Breakfast was sufficient. Usual fare. Scrambled eggs, bacon, toast, waffles etc. Location is on the south of town with plenty of restaurants, Theatre and Costco. We would stay here again.
I booked the suite for my stay and it looked exactly just like how it was advertised. I was impressed by the cleanliness and the cute tiny quirks of the room. The bed was insanely comfortable and the duvet surprisingly kept us warm. Overall this hotel is fantastic. The servers during breakfast were very kind and attentive. 10/10:)
This is our go to hotel for anytime we plan to go on a trip, rooms are clean, service is excellent and the breakfast is always great and if you’re flight leaves before breakfast they give you to go bags which I think is the best especially when traveling with kids.
Good
121 reviews
7.7/10
Price from
NZD 100
per night
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AAnonymous UserLake Louise wasn't fully thawed in May, so my friend and I decided to treat ourselves to a stay at the Fairmont Chateau Lake Louise for the last day of our Banff trip. And then the hilarious thing happened! The handsome blonde guy at the front desk was chatting happily with me during check-in, handed me my room card, and wrote down room number 178. My friend and I excitedly went to the room, only to find the card wouldn't open the door. Just then, we ran into a housekeeper in the hallway. Seeing us trying to swipe into 178, she said, 'This room is occupied; they checked in yesterday.' I replied, 'Look, he gave me this room.' The housekeeper said, 'Let me open it for you to see.' So she just opened room 178?? We saw luggage inside (out of politeness, we didn't look too closely since it was someone else's room). Later, I went to the front desk to discuss it, and they told me, 'Oh, this isn't too serious an error, we just wrote down the wrong room number for you. Your room was ready.' My reaction: ??? Is this the quality of service you provide? Also, the hotel breakfast was pretty mediocre. My overall feeling is: it's okay to stay here, but not really necessary. Staying in Banff town is much more convenient for joining trips, eating, and shopping.
GGuest UserThe room was very large, very clean and comfortable. The hotel service attitude was also very friendly. It was a very smooth and comfortable stay.
The hotel is located in the small town of Banff. It only takes ten minutes to walk to the supermarket and it is very convenient to buy groceries.
GGuest UserThe staff was super friendly and very helpful. I called down for extra bath towels and they were delivered within minutes. The hot tub was out of service during our stay but those things happen and can’t always be controlled by the hotel. The kids absolutely loved the slide and spending time in the pool. Only complaint I’d have there is that the pool towels were super small, we just doubled up and made it work. Not really a big issues. Breakfast was also included in our reservation and it was great. Good variety and included bacon/sausage and eggs. The space for breakfast was nice and open and lots of seating. I would definitely stay here again.
GGuest UserOverall it was a decent stay here. Pros:
-Clean room with comfortable beds
-Shower had lots of hot water and good water pressure. -nice clean waterpark with helpful and friendly attendant who did not rush us at the end of the night when our young kiddo was dragging his feet to avoid having to leave - heated pools and 2 water slides made the hotel more appealing for us with having our kids along Cons: - the waterpark slides did not have enough of an angle so we couldn’t get down the slides with out having to propel ourselves at times which was odd but also nearly comical
-tiny rooms especially for the price. It felt a bit cramped with the limited furniture and the kids on pull out sofa. - the bathroom door provided zero privacy from the rest of the room with no sound barrier, plus it had a “frosted” glass panel as the main part of the door so it was completely see through, and was a tiny bathroom. - no in room microwave so we missed out on being able to heat up leftover takeout from our trip to help us keep costs down and reduce waste unless my husband went hunting for one to use on the main floor, but that was quite a hike when we are on 4th floor so food was cooled right down by the time it made it back to our room. - ordering from the menu at the onsite breakfast restaurant was expensive and the food was quite disappointing. My kids seemed to enjoy the breakfast buffet at least which was free for 5 & under at least.
MMr-PGreat hotel ! I have Stated here many times over the years!
Furthermore the owners have made great improvement in the recent renovation. Good location but poor management (that’s why I have given it a low experience rating)
Hotel bar has been closed for a while but not advertised when booking! This is a ski resort and we traveled as a large group (4 rooms) with mixed age group inc teens and kids so a hotel bar is critical for us!
The fact that the main bar was closed and no apré ski drinks in the bar should have been advertised. Frankly I’m on holiday and without an operational / open bar I would have booked elsewhere!
I was only informed via email after the free cancellation period was up which meant I loose money if I cancel and more so will be challenged to find elsewhere!
I only found out after a email from hotel a few weeks before checking! When I challenged management via email, I was informed the bar area was moved to the restaurant, I said this is not acceptable and bar closure should have been advertised on booking … was told the above, and a sorry and subsequently ignored thereafter !
Not ideal as the restaurant is not a bar - more so it was pretty weird having drinks upstairs and more so when a few folk start to come up for dinner or the restaurant starts to set up for dinner buffet.
Management did offer some of my party a credit, but not me and just ignored my concern.Shame really!
I don’t want to take the good positive vide away from the hotel so would like to big up
1) reception staff- always great with a smile
2) house keeping - great job
3) restaurant staff - friendly and smiley (even though difficult trying to manage a so called bar and restaurant) in the same place
4) amazing refurbed pool
HHuhu01Stayed at the Holiday Inn Calgary Airport (IHG). The location is very convenient for the airport and surrounding routes, and the overall cleanliness of the property was excellent—both the rooms and common areas were well maintained.
Amenities are fairly basic, so travellers expecting extensive facilities may find them somewhat limited. Unfortunately, the service was on the poorer end of the spectrum during my stay.
One point future guests should be aware of: the booking information on the hotel’s website states that a deposit is required, but it does not clearly specify that this must be provided strictly via credit card. Staff indicated that this policy is standard at hotels worldwide; however, as an experienced traveller, I can confirm that many hotels do in fact accept debit cards for deposits.
To avoid any issues at check-in, make sure you bring a credit card with you.
Overall: great location and cleanliness, basic amenities, but service and clarity around deposit policies could certainly be improved.
GGuest UserNot our first time staying here -but we left with a sense of frustration today!
It began when the front desk couldn’t find our reservation - twice ! (despite a phone call 2 hours prior to check in). Had to take my driver’s licence and go “somewhere to talk to someone in the back” - then he came back (after 2 or so
minutes) and “magically” the reservation had been found. Unnerving for my identification to disappear from my sight. No explanation offered.
Frustrated again at check out when the desk clerk tried to charge us for something from the snack bar in our room - we had literally left our room 2 minutes before. Couldn’t tell us what item we had “consumed” (we hadn’t consumed anything - especially at those prices!) and then when asked how they could possibly know within 2 minutes (of us leaving our room) that an item had been consumed - they became very defensive and couldn’t actually answer the question of “how do you know what to charge us for” and the response was “it’s for the report at the end of the day - no one is saying you actually took anything”. Except that’s exactly what the desk clerk said the charge was going to be for - “an item from the snack bar for a total of $4.20”.
After challenging the charge we were told that no charge would be put through on the credit card.
Made to feel like we had “stolen” something when we asked for further clarification on the charge.
“No apologies or thank you for staying with us”.
Disappointing.
Side note - Service in the casino was great - including the restaurant.
AAnonymous UserI am a customer living in 407 on 9th of November in Holiday Inn Express & Suites Calgary NW - University Area, an IHG Hotel.
. I am writing to complain the lady on the front desk. She treated me not respectful. When we checked in, I am asking if we have hot spring, she replied several what? And correct me “hot tub” such as I am lack of knowledge.
Later, I want to use Landry room and change dollars with them. They gave me several two dollars, and the washing machines only accept 1 dollars, which they should have known at first place. So I went back to the front desk to ask for 1 dollars again. And at that time. There is one guy lining in front of another front desk server. And the lady was answering the phone. So I naturally stood in front of her desk and waited for her. And I asked her to change 1 dollars for me since they didn’t know. And then she asked me” don’t u notice there is a line? You should wait after it.” So I was so embarrassed to find out I cut in line.
So if she is really mindful about me cutting in line, Why not telling me to wait after? Or just remind me in a more respectful way assuming I really don’t know there is a line? Either way will have same effect and I would be acknowledged in a not embarrassing way. And again, the washing machine only accept 1 dollar and they did not know, is their job dereliction.
I am very concerned how your service match up with your high level of fees.
Hotel near University of Calgary District, Calgary
Price per night from:NZD 168
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