The breakfast is suffering, too small for the hotel size, and they could have already resolved this, given the hotel age. In addition, only two staff members did not realize the full service of table cleaning, replacement of tools and the items offered in the buffet. We understand that the hotel price is economic, but it is not for that reason an advance authorisation for this type of disorganization.Suggestion: reduce buffet options, but ensure that no shortage of minimum, such as hot coffee and salt bread.
Great location, very good rooms, but unfortunately, terrible service.
There were huge lines for both check-in and check-out, and the staff seemed completely clueless. A 2 PM check-in time is already quite inconvenient, and we still had the experience of joining the massive reception queue, only to be told, when it was finally our turn at 1:58 PM, that we couldn't check in yet because the official time was 2 PM, and we'd have to wait at the back of the line. In the end, we only managed to get into our room closer to 3 PM, which was extremely inconvenient for us as we were staying for a wedding at 4 PM.
For check-out, the treatment was quite different, apart from the line still being enormous. We weren't given even a minute's grace period to check out.
A truly disappointing experience for a luxury hotel; we will definitely be looking for a different hotel on our next visit to the city.
The location is very close to the airport. There is a free shuttle bus to the airport. Just talk to the front desk of the hotel in advance. A little distance from the city center. The restaurant in the hotel is good. The price is not high. The taste is good.
I want to give my praise for the care and attention I received during my stay, the hotel is wonderful, with a comfortable and well-structured environment, but what really made the difference was the care. Everyone I found was extremely kind, they made my experience even better. I was very happy with my stay and I will certainly come back!
It's a nice hotel because the team is amazing and very well trained . Problem is transportation if you have no car or driver , Ubers don't come easy and the shopping mall don't have Taxis .
So, be aware about the transportation.
Very good quality hotel! Staff were professional, friendly and helpful.
The food at the restaurant is probably the best food in Lagoa Santa.
Location is right next to the lake, beautiful views.
The only issues we had: the sheets were not fitted, so you wake up sleeping on the mattress sometimes.
The bikes are easy to hire from the hotel too! 🚴
Stay HERE!
The hotel is very well located. I found the service from some of the staff to be a little cold. I didn't understand the fees being charged at check-in, but I was late for an appointment and it was precisely at that time that I found the employee unwilling to explain the fees.
Furthermore, the hotel is very good, the breakfast is excellent and most of the staff are courteous and attentive.
Parking is charged separately.
I recommend the hotel and would stay/stay there again on other occasions.
Hotel near Savassi,Belo Horizonte100% of visitors choose this area
Located in Belo Horizonte (Savassi), Promenade Pancetti Belo Horizonte is within a 10-minute walk of Afonso Pena Avenue and Liberty Square. This hotel is 0.8 mi (1.3 km) from BeFly Hall and 1.6 mi (2.5 km) from Central Market.
Take advantage of recreational opportunities offered, including a health club, an outdoor pool, and a sauna. This hotel also features complimentary wireless internet access and concierge services.
Quench your thirst with your favorite drink at the bar/lounge.
Featured amenities include a business center, complimentary newspapers in the lobby, and a 24-hour front desk. Planning an event in Belo Horizonte? This hotel has 926 square feet (86 square meters) of space consisting of conference space and a meeting room. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 57 guestrooms featuring minibars and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include phones, as well as safes and desks.
Hotel near Savassi,Belo Horizonte100% of visitors choose this area
GGuest User2023.08.22
Very comfortable hotel, great service (especially from the manager Alex) and excellent location. The only negative point is that the Amadeus restaurant has not been open for dinner since June, offering only coffee, lunch and room service.
Very Good
106 reviews
8.9/10
Price from
RUB 6,886
per night
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8,1/10
Very Good
HHamadaLocation and very good ! Personnel and well performed! Only air that stayed to wish 🥲 more delicious breakfast with good variety is worth hosting cost benefit HEA 👍👍
GGuest UserThis time I chose this hotel! Its location is super convenient, eating, drinking and playing around, travel is easy and worry-free. The rooms are warmly furnished and the bedding is soft and comfortable, making people sleep well all night. The facilities are also very complete and the stay is very comfortable. The staff is attentive and thoughtful, the experience is full, and I will come next time!
GGuest UserThe hotel is excellent, very well located, pharmacy, market and restaurants nearby.
The only thing that left was to be in the covers, I didn't need to use, but ...
That's all right.
Very pleasant and educated staff! 🥰
GGuest UserFui em 26/11/2025, sozinho a trabalho, e tive uma excelente experiência, com muita simpatia e receptividade pelo pessoal da recepção, tive oportunidade de estar em contato com as camareiras e são simpáticas igualmente. A prestação das informações sobre a cidade foram um diferencial para mim que nada conhecia e precisava de orientação.
Recomendo.
JJonasThe room is lighted weak and the air conditioning also seems weak for the size of the room.
The hotel is organised, has a good breakfast and is the nearest to the airport.
There is only one type of room here at Trip.com.Luxus (basic, here called Deluxe), but the hotel has the Superluxus room, which has a laminated floor and different colours. It would be good to have this option here on the site.
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