Mind-blowing! The guesthouse is in a quiet area, but not far from the shops and restaurants.
A true hidden gem! From the moment I stepped inside, I was absolutely charmed by the incredible collection of vintage items and antiques on display. It’s like stepping into a cozy, living museum. Despite the antique decor, the bed was incredibly comfortable, the room was spotless, and the Wi-Fi was fast. The hosts were wonderfully welcoming, making sure we had everything we needed. He treated us with care and even prepared maps with highlighted sights to show us where the most interesting places were. If you want a stay with real character and soul rather than a standard, sterile hotel, this is the place to be!”
The location is just okay. It's about 2-3km by taxi to the main attractions, but the main road outside the hotel is very congested, making it time-consuming to get a ride. The hotel facilities are good, and the decor is very new. In the morning, you can see the distant snow-capped mountains from your room. I really love the bed here; it's soft, cozy, and the largest among the three hotels I stayed at during this trip. The front desk service varies quite a bit. When I checked in, there were two male staff members who were rather indifferent. At the time, there was a Chinese tour group in the lobby, and it seemed someone was injured and needed assistance from the front desk, but they were quite unhelpful. However, the young lady I encountered when checking out was fantastic – very friendly and professional. Her name is Sevinch, and I hope everyone staying here gets to meet this kind front desk staff member.
This hotel is a gem! The location is perfect for sightseeing, as most major landmarks are within an easy walking distance. The atmosphere is lovely, especially in the warmer seasons. The breakfast was satisfying, and we felt truly looked after by the attentive team. I will definitely be staying here again on my next trip to Samarkand and suggest others do the same!
The Wellness Park Hotel Bactria provides a truly elegant and modern retreat in Samarkand. It is highly praised for its immaculately clean, spacious rooms and the exceptional, professional service delivered by the staff. Featuring excellent wellness facilities and a serene location near the new Eternal City, it is the top choice for travelers seeking sophistication, comfort, and tranquility.
We are so happy and satisfied with this hotel until the day we checked out. We were accused of taking the laundry bag which is worth 300k Uzbek SUM. I went up with 2 staff and it turned out it was in the drawer all the time (the funny thing is I never even touched it.) I don’t blame these 2 staff as I know it is their responsibility to make sure nothing was missing/stolen (though next time it would be appreciated if they can check it more thoroughly.)
What truly pissed me off is the attitude from another female staff at the reception named Zarifa. From the moment we checked out, she just looked grumpy and when my friend said “we never used it”, she reacted with “I am sure you did” in a very rude way! Even later on, it turned out to be in the drawer in the room, she was not even apologetic (the other 2 staff at least said “sorry for the mistake.”
This is one of the 2 five star hotels in Samarkand and I just hope what we paid at this hotel is equivalent to the amount of respect you show to your customers. The hotel really NEEDS to put more training in your staff’s service.
By the way, we had a really nice chat with another staff named “Firdav” at the first floor bar (if I remember his name correctly, he is tall and bit skinny). He had worked in Hilton for 2 years and the professionalism and politeness he demonstrated is just another level. PLEASE LEARN FROM HIM THAT HOW A STAFF AT 5 STAR HOTEL SHOULD BEHAVE AND TREAT THEIR GUESTS!!
This is a wonderful boutique hotel in Samarkand. There's no elevator, but the staff are very helpful with luggage. The rooms are well-equipped with a welcome amenity, and they are clean and cozy. The location is excellent, right next to Siab Bazaar, Bibi-Khanym, and Shah-i-Zinda, with everything else within walking distance. This is the first hotel I've stayed at with a coffee machine and excellent coffee (the owner personally selects the superb beans)! The staff are polite and attentive, and the breakfasts are delicious! Thanks to Trip.com for this recommendation! And thanks to the hotel owner for a wonderful stay!
I was traveling alone. I arrived from Bukhara by overnight train using Yndex Go. The building was at the end of a dark street. Even though it was late at night, around 7:30 pm, I was touched by the welcoming atmosphere.
They asked what time I wanted breakfast, so I requested 8 am.
It took courage to go out at that time, but I walked to Registan Square.
I could see the blue mosque building against the sky and headed towards it.
The breathtaking full view of the illuminated mosque was beautiful.
The walk back to the hotel was a bit dark, but not a problem.
It's a good location for visiting several mausoleums on foot early every morning.
When I ate in the courtyard, small children came out, which was adorable.
The mother and grandfather couldn't speak the language, but they were very kind.
A clean, beautiful hotel. The location is fine, quiet despite being next to a small mosque. I had a room on the -1st floor, facing the courtyard. The WiFi worked well, the TV had Russian channels, and the room had bottled water, a kettle, and green tea. There's also air conditioning.
The Registan, Bibi-Khanum Mosque, and Siab Bazaar are a leisurely 10-minute walk away.
The staff was friendly and helped me order a taxi.
Breakfast was served on the upstairs terrace. The view must have been beautiful, but I had an early morning train and asked for a lunchbox. They packed a fairly filling breakfast with a sandwich, yogurt, fruit, and water.
First, room cleanliness: Generally okay, but the details were lacking. There was dust (visible dust flew up when opening and closing the cabinet doors), four or five short hairs on the bed, and two hairs and dust on the nightstand 😥 I considered changing rooms but was too tired to bother. Facilities: Both shower heads were difficult to use, and the drainage was also an issue. After I reported it to the front desk on the first morning, they said they would fix it, but it was still the same when I showered on the second night 😓 Breakfast: Mediocre. The selection was so limited that I thought some areas hadn't even opened yet 😢
We stayed at this hotel for a few days as a couple and had a pleasant experience. The hotel is new, modern, and comfortable. Although it’s located a bit outside the city center (around 15 minutes by taxi, costing about 30,000 UZS), the area around it is quite charming – a newly developed park zone with music fountains, restaurants, photo spots, a water park, and canals. The staff were always friendly and helpful, and the breakfast was varied and enjoyable. Overall, a nice and comfortable place to stay.
Great
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9.3/10
Great
GGuest UserWe are so happy and satisfied with this hotel until the day we checked out. We were accused of taking the laundry bag which is worth 300k Uzbek SUM. I went up with 2 staff and it turned out it was in the drawer all the time (the funny thing is I never even touched it.) I don’t blame these 2 staff as I know it is their responsibility to make sure nothing was missing/stolen (though next time it would be appreciated if they can check it more thoroughly.)
What truly pissed me off is the attitude from another female staff at the reception named Zarifa. From the moment we checked out, she just looked grumpy and when my friend said “we never used it”, she reacted with “I am sure you did” in a very rude way! Even later on, it turned out to be in the drawer in the room, she was not even apologetic (the other 2 staff at least said “sorry for the mistake.”
This is one of the 2 five star hotels in Samarkand and I just hope what we paid at this hotel is equivalent to the amount of respect you show to your customers. The hotel really NEEDS to put more training in your staff’s service.
By the way, we had a really nice chat with another staff named “Firdav” at the first floor bar (if I remember his name correctly, he is tall and bit skinny). He had worked in Hilton for 2 years and the professionalism and politeness he demonstrated is just another level. PLEASE LEARN FROM HIM THAT HOW A STAFF AT 5 STAR HOTEL SHOULD BEHAVE AND TREAT THEIR GUESTS!!
SSarah H.We had to extend our stay and decided to stay at the same hotel for practical reasons. The room is clean and convenient, they provide water bottles and Ahmed tea which is the best.
The only thing missing is a bidet in the bathroom. Breakfast was ok. The location is central, a few minute walk from everything you need to see in Samarkand. And a 15-minute drive from the train station. The man working at the reception on the last night was not as pleasant as the first two as he stopped us on our way to the room for the taxes we had to pay because we extended our stay. He could’ve done it differently and asked us while we checked out or simply told us to come pay when we have a chance to do so, which is usually what is done in other hotels. But instead I had to go back and forth several times to try and pay him by cardbecause he could not figure out how to make the card terminal work. I was so tired and just wanted to use the bathroom and go to sleep and he would ask me to wait an hour for his manager to come, and then lecture me about how things are done in hotels worldwide, as if I did not know, having stayed in hundreds of hotels myself… anyway, I figured he was just new and a bit awkward but there was no need for the condescending tone or to imply that we were going to leave without paying the taxes…
GGuest UserLocation: excellent! It is in the same building complex as the Art Gallery Happy Bird, mentioned in Tripadvisor. Registan is about 300 m away, so after dinner I would walk there to see the illumination.
My room had 2 twin beds, was rather small but comfortable. Upon opening the windows, a cool breeze entered the room. Wi-fi was reliable and there was a water boiler for tea.
Breakfast was abundant and good. The cook, Dishoda, would make me an omelette every morning. In the same building there are restaurants and fast food/ice cream joints.
On my last day I took the train to Khiva, which departs at 11:46. The hotel allowed me to stay in the TV room, with wifi access, water and toilet facilities, for 10 hours after check out. I recommend Hotel Dyor.
GGuest UserVery satisfied, the service was very attentive. The location is within walking distance of the square, about 1.6 kilometers. There's a very good barbecue restaurant nearby. The staff speaks English, and the prices are very reasonable. The hotel entrance is very small, and I circled the building using the navigation system but couldn't find the entrance. Hahahaha, actually, the entrance is right on the road.
HHidayatsan97815 minutes walk to Registan Square. The guest house is in the middle of residential housing/residential complex, just a few tens of meters to the highway. The place is quiet and comfortable like grandma's house
AAieemThis hotel is a gem! The location is perfect for sightseeing, as most major landmarks are within an easy walking distance. The atmosphere is lovely, especially in the warmer seasons. The breakfast was satisfying, and we felt truly looked after by the attentive team. I will definitely be staying here again on my next trip to Samarkand and suggest others do the same!
GGuest UserIt's a nice hotel, new, and everything is as it should be. It smells great, and the service is excellent. There's a shop nearby. It's located in an industrial area near the Moscow Ring Road, so before booking because of the airport, check to see if it's the right airport.
Overall, it's a decent hotel.
CCatchthefartThe location is just okay. It's about 2-3km by taxi to the main attractions, but the main road outside the hotel is very congested, making it time-consuming to get a ride. The hotel facilities are good, and the decor is very new. In the morning, you can see the distant snow-capped mountains from your room. I really love the bed here; it's soft, cozy, and the largest among the three hotels I stayed at during this trip. The front desk service varies quite a bit. When I checked in, there were two male staff members who were rather indifferent. At the time, there was a Chinese tour group in the lobby, and it seemed someone was injured and needed assistance from the front desk, but they were quite unhelpful. However, the young lady I encountered when checking out was fantastic – very friendly and professional. Her name is Sevinch, and I hope everyone staying here gets to meet this kind front desk staff member.
GGuest UserI was very pleased with my stay at this hotel. All my expectations were fully met.
The staff were polite and attentive; you feel their welcoming attitude towards guests from the very first moment. The room was clean and cozy, with everything you need.
I especially want to highlight the very convenient location of the hotel, making it easy to get to the city's main attractions.
A big plus is the sauna and swimming pool. After walking around the city, it was especially nice to relax in the hotel's spa area in the evening. This added even more comfort to my vacation.
Overall, it's a very pleasant and charming hotel. I only have good impressions. I highly recommend it.
LLuoleibinA good choice, but the hotel didn't remind me to check in 2 hours early and I had to pay $40! **** didn't say a word, ”Wait a minute, now it's double the price.” Just take the money and stop talking. Speechless 😓, the breakfast is really great, I have to say more about the good stuff.
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