Excellent service from the staff, attention to customers needs and requirements.
The front office ***ager Mr. Nithin is most supportive, humble and excellent in customer service..
everything was good.
I stayed with family at this hotel for 3 days it was very good experience, the hotel was clean and rooms big and services very good also have space for walk in hotel like park and many activities, like boating,🧘♀️, etc
Bad welcome!
At the time of check in, forget the welcome and welcome drink, we were offered a city view room whereas we had booked for the Pool View ( better view and more price) room.( Approximately Rs 15,000 / USD 150 per night )
We were made to go up and down two times to check different rooms. The staff at the reception tried his best to offer less priced room with additional benefit of Lounge access.
Only when we put our foot down, we were offered the room we paid for only after 1 hour of wait. We checked in at 6:00pm finally.
I never understood the logic behind not allotting the room which paid for.
Be sure not to book this hotel during the Season ( Christmas vacation). It is highly chaotic during this season.
Room service was good. The room was clean.
Room offered a great pool view.
We booked the New Year Poolside Party with them which was absolutely let down. Bad music and average food and below average drink options.
Highlight is Breakfast and the staff is courteous.
Stay here if you get good deals.
We stayed here for about four nights and even extended as it was so great! Loads to do in the surrounding area and the staff were great and really helpful.
The property was soo good with all the amenities. The room was very spacious ***** with a very nice view from the bed itself. Basic amenities were all present in the room as well as the bathroom. The room service was also very quick and the in room dining was very delicious. The breakfast which was included in our room package was also great and had a lot of variety. The check in and check out process was also quick and the ballet parking service was also provided. Other than all this, we were also provided a 15 mins complementary foot massages for 2 and 2 complimentary soft drinks. We stayed there for 2 nights and overall it was an amazing stay and i would recommend this property to everyone.
The property was excellent and well maintained. The staff were very warm and attentive. Would like to book again. The only slight glitch was in the breakfast rates. We had made a booking without breakfast. As per trip.com offer breakfast rate was Rs 450 per person to be paid at the hotel. But the actual rates were Rs 750 plus tax. So double check the rates with the reception before availing.
Good location and neat ambience to stay with family.
Food taste is not great and costly
Great
43 reviews
9.0/10
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7.8/10
Good
AAnishPhilipOur stay at Prayana Hotel in Ernakulam was overall a really good experience, mainly because of the warm hospitality and excellent service provided by the staff. Right from the moment we arrived, we were made to feel welcome. The welcome drink was a refreshing touch, setting the tone for a pleasant stay. The reception team was efficient and courteous, handling check-in smoothly and ensuring we had all the necessary details about our stay. A special mention to the bellboys, who were extremely helpful and always had a smile on their faces. Their attentiveness made a great impression.
The hotel’s location is a big plus. It is conveniently situated, making it easy to get around the city, whether for sightseeing, shopping, or business. The accessibility and surroundings added to the overall positive experience.
While we truly appreciated the service, there were a few areas that could be improved. The restaurant at the bottom of the hotel didn’t offer much variety in terms of food options, which was a bit disappointing. It would have been great to have more choices, especially for those staying longer. The rooms did not have kettles, which is something many travellers look forward to for a quick cup of tea or coffee. Bathing cubes (shower enclosures) were missing, making the bathroom experience a little less convenient. We also faced an issue with towels not being provided even after requesting them, which was a small letdown.
That being said, the staff’s dedication and the overall comfort of the stay overshadowed these minor inconveniences. Their attentiveness, polite behaviour, and willingness to help made all the difference. Despite a few missing amenities, the hospitality and prime location make Prayana Hotel a great choice for travellers. We appreciate the warmth and care shown to us and would definitely consider staying again in the future!
GGuest UserGreat hotel with all the comforts and amenities of a 4 star like category hotel. The bathroom, bed, toiletries, towel etc are top notch. The staffs are very polite and courteous. The complimentary breakfast is awesome.
NNevrilFantastic experience. Fabulous food and modestly priced, friendly staff. Rooms and exterior of the property, although great, could be so much better with a coat of paint and minor plumbing issues resolved in addition to removing stains from the outdoor cushions. Would definitely recommend this hotel. Great location. We also hired the houseboat and that was the highlight of our trip. Food provided was fit for a king and we had our own personal chef with 3 other people waiting on us! A must do for all guests.
GGuest UserWe had two nights stay at picturesque ILLKKALAM LAKESIDE COTTAGE right on the banks of the lake and were. pleasantly surprised as the nature unfolded before us.
Good location with good facilities and access to all amenities surrounded by organic farm , nature at its best.
Good service through out and personalised care by friendly staff.
Freshly cooked homemade tasty food served to your room and relax in front of the room looking over the lake with boats passing by and beautiful sunset views.
The best part was the relaxed private sunset boat ride on the lake for two of us with stunning views starting right in front of our cottage.
Susan Salin and team have done a wonderful job in making avail of this wonderful property for fortunate few like us.
Special thanks to Asha and Arjun who were always helpful and giving us information of local tours and cultures. Not to forget those amazing cooks who cooked meals as per our taste
We will definitely going to return and recommend to our friends to visit ILLKKALAM LAKESIDE COTTAGES
Thanks once again for serving is the best treat Keep it up 💕🙏😍
ZZarinaAn unforgettable stay in a stunning location!
We had the most wonderful 3 night stay at this beautiful lake resort. From the moment we arrived, the staff went above and beyond to make us feel welcome, so friendly, helpful, and genuinely accommodating.
The setting is absolutely breathtaking, and the whole atmosphere of the resort is peaceful and relaxing. A perfect place to unwind and relax.
The rooms were lovely, spacious, spotless, and really comfortable, with everything we needed for a perfect break. The food was another highlight, every meal was delicious, beautifully presented, and full of flavour. A special mention to Jeeva in the restaurant, who made our dining experience even more memorable with such attentive and warm service but all of the restaurant staff were excellent and made every meal a pleasure. Also Anju who so lovely and again very attentive but I have to say every single staff member was so pleasant, which made our stay exceptional.
Can’t recommend this gem of a place enough, we are already planning our next visit!
GGuest UserBad welcome!
At the time of check in, forget the welcome and welcome drink, we were offered a city view room whereas we had booked for the Pool View ( better view and more price) room.( Approximately Rs 15,000 / USD 150 per night )
We were made to go up and down two times to check different rooms. The staff at the reception tried his best to offer less priced room with additional benefit of Lounge access.
Only when we put our foot down, we were offered the room we paid for only after 1 hour of wait. We checked in at 6:00pm finally.
I never understood the logic behind not allotting the room which paid for.
Be sure not to book this hotel during the Season ( Christmas vacation). It is highly chaotic during this season.
Room service was good. The room was clean.
Room offered a great pool view.
We booked the New Year Poolside Party with them which was absolutely let down. Bad music and average food and below average drink options.
Highlight is Breakfast and the staff is courteous.
Stay here if you get good deals.
GGuest UserThe room was spacious, clean, and well-maintained. The bed was extremely comfortable, and the amenities provided were top-notch. The staff was courteous and attentive to every need. I also appreciated the quiet atmosphere, perfect for a relaxing stay. Would highly recommend this place to anyone looking for comfort and value
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