GEM Service at Crystal Club Lounge

Address - Level 9 Grand Park City Hall, 10 Coleman Street Where - Crystal Club Lounge Ambience - Cozy and exclusive corner with outdoor seating Rating - 🌟🌟🌟🌟🌟 (GEM service) Our staycay includes lounge access benefits and having experienced the personalised great service from Thomas Yue and Cardin, getting Crystal Club access will be a #mustdo whenever we stay at GPCH. Afternoon tea offering is quite a disappointment with only 4-5 small bites and few whole fruits. There’s the usual cold and hot beverage. Expressed my disappointment which they apologised and promised to do better. Come evening, we were greeted with a surprise. They noted my casual remark that I’m a vegetarian and they specially prepared a vegetarian lasagna hot from the oven and vegetarian steamed Chinese buns in addition to the meatless options in the counter. Highly commendable. Mentioned that I won’t be staying too long as I would be going back to my room to watch NDP. They offered to change the tv channel in the lounge which I decline as our room offers a direct view of the fireworks live. So instead we brought cold beverage/beer and whole fruits back to the room to enjoy. 😄 Appreciate the GEM (Go-Extra-Mile) service. Come next morning for breakfast is another surprise. Noted that there are 2 requests for vegetarian options and we are 1 of them, the chef prepared a few more meatless options for us. So touched with the gesture. Had an enjoyable and leisurely breakfast followed by WFH from the lounge. Now I appreciate the power socket underneath my chair. Thomas especially will come to check on me regularly and offer to change the hot drink when it turned cold. Such attentive service is a good example of service excellence. It’s a shame that we couldn’t stay for lunch as we need to rush home for another meeting after checking-out. But getting the club access when we have our #staycation here the next time will be a #mustdo. #mustdo #muststay #mustvisit #clublounge #grandpark #cityhall