My experience at Andean Dreams Hotel was absolutely fantastic from start to finish. The highlight was definitely the staff, who went above and beyond to make my stay comfortable and stress-free. They kindly allowed me to store my large luggage at the hotel while I traveled to Machu Picchu, which was such a huge help and truly appreciated.
The cozy atmosphere was made even better by their thoughtful touch of offering tea available all day — perfect for keeping warm after long days exploring the Andes. It felt like a little home away from home.
If you want a place with genuine kindness, helpful service, and cozy comforts in a beautiful setting, Andean Dreams is the perfect choice. I highly recommend it to anyone visiting the region!
We had a wonderful stay at Hampton Hotel in Cusco. The staff were very friendly and hospitable, making us feel welcome throughout our stay. A special mention to Wilma, who went the extra mile to accommodate our request to change to a room with a queen bed instead of two standard beds—her helpfulness made a big difference.
The rooms are new, clean, and comfortable with fresh bedding, and the breakfast was very good. Overall, an excellent experience and I would highly recommend this hotel for anyone visiting Cusco.
The hotel is very successful, near stops, taxis, shops and cafes, the room was 508, clean but a little killed with a web on the windows and unpleasant smell, bed comfortable, warm, hot water is, with a piece of soap and shampoo. Very delicious and saturated breakfast - Swedish table, from hot - omlet, unparalleled fruit salad, yoghurt, mushrooms, tea-coffee, bakers, cheese, ham.
If you enjoy some quiet from the bustling city center, this place was perfect. Located 15 mins walk from the city center (it doesn’t feel that far honestly), the photos of the hotel are as shown in the pictures provided. The place is really clean and cosy.
Giara liaises with the guests ensuring every need is covered. She and the team have been so lovely and helpful throughout. They do prepare packed breakfast for whenever we had to leave early for our tours. Absolutely enjoyed our time at the stay
The room given was good, the mountain view could be seen, the room was large and the bathroom was spacious. The hotel includes a buffet breakfast, although not rich, but it is completely enough. It is also very convenient to take a taxi near the hotel, and there is no problem with travel.
Despite arriving late at night, we were very kind!
Also, when I told him that I had to check out at 4:30 in the early morning on the tour, he got up at 4 o'clock and waited!
The hotel is very clean, so I want to stay again!
Hospitality was good! I stayed with a Peruvian, so I was able to flexibly with the color 々. Lunch boxes and free tea when leaving early in the morning. There is a timing when the momentum of the shower and the water supply is not constant (it comes out so that it can be played with a sound, it weakens), but it was able to be used without problems. Hot water is also available. I was happy to eat fresh vegetables such as avocado, tomatoes and cucumbers at breakfast.
I couldn't use my credit at my timing, but I could pay in US dollars. I can buy water, snacks and chocolate.
There is an outlet but there is no USB type charging port.
It was also a little far from the square, but it was interesting because there were local markets and shops.
The hotel does not have an elevator. Trip.com pay attention to communicating with the hotel. The windows of the back room type on the third floor of the old middle are very poorly lit by default. The window written in the selection room does not match the balcony bed stool and the area. After serious argue with the front desk, it was restored to the main room on the second floor.
The hotel has an excellent location, within walking distance of Plaza de Armas and major attractions. I especially loved the courtyard design of the hotel lobby; it had a wonderful atmosphere. The front desk staff were warm and friendly. Although the hotel rooms were just average, for around 300 yuan, it was the best value hotel I've had during my trip to the Americas!
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48 reviews
9.0/10
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AAnsgarMaseFor the Price we paid, it was a great deal.
The Stuff was friendly, gave us a take away breakfast. We could store our bags there for Free when we went to Machu Piccu.
Its Simple, try to not get a room with Windows to the main street but it calms down at 9pm.
Showers are hot and nice pressured
The Stuff came twice and ask if everything is okay
Overall I defently recommend it and would book it again
Nn a g iI stayed to climb Machu Picchu. The access was good and the bus stop to Machu Picchu was very close.
The breakfast time was relatively early and I had to get up early, but it was delicious.
Since there is no screen door, it is recommended to be careful not to let insects come in when opening the window, or to look outside without opening.
I was grateful that the restaurant in the series was discounted.
GGuest UserDoesn’t meet Belmond expectations.
1. Food is average, the same we had in a small village, change a chef, not tasty at all.
2. On a breakfast waiters ALWAYS bring fruits and after 5 min asking if I need them. Why on earth I should eat fruits in 5 min? And why do you need it? Quality and variety of breakfast is not nice — all days we had not fresh blueberries. In my home country I have blueberries from Peru and it’s fresher. How it is possible?
3. Welcome is not in Belmond style: no champagne or good chocolate.
4. One day we asked to clean the room before 12, they did, we came and I was sure we are alone in the room. When I was naked I saw a gardener in our private terrace. He also saw me. How it’s possible he entered our terrace when I was in the room????? With no bell and knocking????
5. Alpacas feeding is also trash: all people from hotel come, you will never get nice pictures like on instagram. Why you don’t make it by appointment? We had a lot of experiences with animals in different countries , this one is the worst.
6. Stuff is not well trained, communication is super artificial.
Place is beautiful, but that’s it. Worst Belmond we have been to. Ask Monasterio Belmond about good experience and top notch service.
GGuest UserBelmond Monasterio: The Best Hotel in Cusco, Beyond Any Comparison
Without exaggeration, Belmond Monasterio is the best hotel in Cusco. Even after trying two other higher-priced Belmond properties and the JW Marriott, I still firmly believe this is the ultimate choice.
The beauty of this hotel is beyond words. The elegant public spaces and tranquil gardens create an atmosphere of timeless serenity. The classic, historic walls whisper stories of the past, while the dazzling golden chapel adds a breathtaking sense of grandeur. Every detail is a masterpiece.
Yet, what truly sets Belmond Monasterio apart is its service. The staff are warm, professional, and genuinely caring. Their service attitude is impeccable—perhaps the best in South America. A prime example: when I lost my credit card, they found it and returned it promptly. Compared to the Los Cabos Waldorf (which I mention due to its premium pricing), this hotel’s service is on another level—infinitely more personal, thoughtful, and heartfelt.
I would love to give special recognition to my butler, though unfortunately, I have forgotten his name.
In short, I cannot recommend this hotel enough. Endless love for Belmond Monasterio.
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