Hotels With Wi-Fi in Kanagawa Prefecture, Japan

We stayed for the firework on NYE and this hotel delivered!! (Although I did go to the pier to enjoy it with the crowd). This hotel is located above Cross Gate which is a 3-4 level mall mainly of restaurants. I missed the info that they have a car park right under the building so I parked for an hour outside but that's fine. I wish it was multiple entries though. Car park is definitely challenging for bigger cars but manageable. Back to the hotel, it's typical Japanese size or even smaller if it's a two bed room. Breakfast was proper buffet style and I mean the room can fit maybe 30-40 tables if not more so you can imagine their offering is superb in both western and Japanese style. My only regret is I was too tired to walk and try each plate they offer!! Room is tiny but it can be excused by the view. Although I saw some constructions starting so the view might be blocked next time I come :( The only concern I had is that some lifts can connect to the mall bypassing the reception. So literally anyone could arrive to your door, which caught me by surprise a little.

It is just opened in 6/5 and is clean in the hotel building and in the room. Access is a few minutes from Shin Takashima Station of Minato Mirai Line. I think it is based on the person, but if you walk from the east exit of JR Yokohama station to Nissan headquarters building, it is a hotel in another block, so there is a choice here if it is not painful to walk. 1F Enter the hotel entrance and the front desk is 9F so it is in the elevator. Check-in is paperless with automatic check-in machine. Check-out is at the counter. 10F On the above room floor, the security elevator that doesn't move if the card key is not swallowed. This room is room 1312 on the 13th floor. Room on the side of Minato Mirai Boulevard. The view from the room is Shiseido, Keifuku headquarters building, Minato Mirai Boulevard, bay quarter, etc. 43 inch Sony 4KTV has a button that can access hulu, NETFLIX, U-NEXT, AbemaTV, YouTube from the remote control. If you have registered guests in each service except Abema and YouTube, you can watch it. The lighting in the room is a little dark only by downlight. The room and unit bus are large enough (^ o ^) v hand soap is Laura Ashley. Body soap is Steven ･ nor. Amenities are also necessary for toothbrushes and shaver. There is a humid air purifier, a hot pot, and a refrigerator. There are coffee and Sencha amenities. There is a small moon object in the room. The bed was large and I could sleep well.

The luggage of two people was a bit cramped in this room. There was steak for breakfast, although the taste and texture were average, but it was better than nothing. The so-called pancakes were actually egg wrapped vegetables and the like, which was a bit unpalatable. It was very close to Yokohama Arena, which was the best point. I came here just for this reason, so it was convenient to watch the live show.

Nice hotel with beautiful view, staffs with good manner, hotel room was tidy and clean. Be reminded car parking requires 1600yen per night.

I absolutely love this hotel! The room was spacious compared to most hotels in Japan. Had a good night sleep and I'm usually a light sleeper even with the sound of the trains, it wasn't that noticeable for me. The cleaners are efficient and there is a communal table on the ground floor near reception which is a great spot for working while the cleaner is cleaning with access to cold tea and amenities. I didn't like the check in process with the male Chinese receptionist, I felt it was a bit difficult for him to check me in and was hesitant to give me free wifi so I could show him my reservation email, he eventually was able to find my reservation, this is a very minor complaint. I will definitely rebook again as the location is close to convenient stores and the train station and a nice stroll through the harbour and Collette Mane. Very affordable accommodation and great value for what you get compared to areas that are closer to Tokyo.

For me, the food is great, fit portions, while my partner thought the breakfast time was too early and affected the appetite for food. The location is great, it’s convenient. The environment is relaxing and quiet, the staffs are nice and good hospitality. We wish to visit again and stay longer as we both enjoy the hot spring days

This is my fav hotel during japan trip. Location is great, just few mins walk from exit station yokohama, with escalator access available. Yokohama is big city with easy access to tokyo, I highly recommend people coming to tokyo to stay in yokohama due to many factors! I chose this room because the size is bigger compared to hotels in tokyo, which turn out to be great! The room has big windows, sofa, enough space to open big luggages. We really find this as huge benefit cz small room really limit your movement. The amenities are available to pick up at lobby area, really convenient. Room is clean, well maintained, modern. Staff are friendly and efficient! Excellent stay overall and I would definitely come back if I go japan again!

Good hotel, very friendly staff at the reception and the staff of the washroom. Very clean hotel and not too expensive. The only less point is its AC rooms (central A-C) but the temperature is not very hot to set. Window can not open.

26th – 29th August 2023 Yokohama, Japan Mitsui Garden Hotel, Yokohama Some random thoughts / comments regarding our stay as they spring up: - Taxi arrives at G/F, no porter service but guests have to wheel luggage to 20/F to check in - ultra modern hotel, bright & airy, spacious lobby and so new – freshly opened in mid May 2023 - push through glass doors to fully exposed outdoor lounge with sofas and low coffee tables to sit and chill while enjoying a wide stretch of city view through wide glass panels - minimalism theme throughout the reception, lobby and extended to the rooms with clean, light beech minimalistic design - check in smooth and staff even though not the most conversant in English, pose no barriers in carrying out simple conversation - guests are to collect toiletries at a small nook beside the check in desk before heading up to the room--- choice of individually wrapped razor ; toothbrush+ paste ; shower cap; vanity set, comb, Q-tips to put inside a white zip-bloc to bring along to the room for own consumption - all toiletries are displayed bare for guests to take at liberty and every guest feels at ease to take what is needed without any staff there to peep over their shoulder—very generous hotel policy indeed - two bottles of water , tea sachets and drip coffee replenished daily - iron + ironing board provided upon request - the entire hotel, i.e. everywhere smells fresh, everywhere looks bright and clean - bedding and towels all white, fluffy and clean - slippers provided - USB and sockets all well positioned in the room - Telly available and a bottle of room freshener spray provided - shower & bathtub in one enclosed area to save space which in fact is a good and efficient idea to have everything confined to one space - very powerful shower with stable temperature that is easy to adjust - shower area completely watertight so can fully enjoy a nice relaxing shower after a long day and no need to mop the spills afterwards - body gel, shampoo + conditioner all in three separate commercial bottles with dispenser firmly installed onto the wall - big clean panes in room for a nice view overlooking the city and partial harbour - furniture in room is all clean and sofa not sunken, which is one of the advantages of a new hotel - room is not very big but very comfy because everything is very functional while minimalist design gives a contemporary, fuss-free vibe - spacious , bright and clean lobby on 20/F where there is an auto-play piano and there are sofas + reading floor lamps all around the piano, so guests are free to sit and relax with a book or just enjoy the piano when it auto plays at stipulated times - an intimate bar on the other side of the lobby overlooking the pool, but closes before 12am - a gym + pool also on lobby level - a restaurant on lobby floor that serves breakfast - “ Lawsons Convenience Store “ on 2/F, 7-11 and family Mart also close by - Yokohama Cosmo World and Marine Park at walkable distances - Safe, c

Absolutely in a very convenient location. Walking distance to the Shin-yokohama station and shopping centre. 2-3 minutes walk to car rental company. Surrounded by convenient stores, cafes and restaurants. Very helpful front desk staff. Will come back to stay again.

We stayed for the firework on NYE and this hotel delivered!! (Although I did go to the pier to enjoy it with the crowd). This hotel is located above Cross Gate which is a 3-4 level mall mainly of restaurants. I missed the info that they have a car park right under the building so I parked for an hour outside but that's fine. I wish it was multiple entries though. Car park is definitely challenging for bigger cars but manageable. Back to the hotel, it's typical Japanese size or even smaller if it's a two bed room. Breakfast was proper buffet style and I mean the room can fit maybe 30-40 tables if not more so you can imagine their offering is superb in both western and Japanese style. My only regret is I was too tired to walk and try each plate they offer!! Room is tiny but it can be excused by the view. Although I saw some constructions starting so the view might be blocked next time I come :( The only concern I had is that some lifts can connect to the mall bypassing the reception. So literally anyone could arrive to your door, which caught me by surprise a little.

It is just opened in 6/5 and is clean in the hotel building and in the room. Access is a few minutes from Shin Takashima Station of Minato Mirai Line. I think it is based on the person, but if you walk from the east exit of JR Yokohama station to Nissan headquarters building, it is a hotel in another block, so there is a choice here if it is not painful to walk. 1F Enter the hotel entrance and the front desk is 9F so it is in the elevator. Check-in is paperless with automatic check-in machine. Check-out is at the counter. 10F On the above room floor, the security elevator that doesn't move if the card key is not swallowed. This room is room 1312 on the 13th floor. Room on the side of Minato Mirai Boulevard. The view from the room is Shiseido, Keifuku headquarters building, Minato Mirai Boulevard, bay quarter, etc. 43 inch Sony 4KTV has a button that can access hulu, NETFLIX, U-NEXT, AbemaTV, YouTube from the remote control. If you have registered guests in each service except Abema and YouTube, you can watch it. The lighting in the room is a little dark only by downlight. The room and unit bus are large enough (^ o ^) v hand soap is Laura Ashley. Body soap is Steven ･ nor. Amenities are also necessary for toothbrushes and shaver. There is a humid air purifier, a hot pot, and a refrigerator. There are coffee and Sencha amenities. There is a small moon object in the room. The bed was large and I could sleep well.

The luggage of two people was a bit cramped in this room. There was steak for breakfast, although the taste and texture were average, but it was better than nothing. The so-called pancakes were actually egg wrapped vegetables and the like, which was a bit unpalatable. It was very close to Yokohama Arena, which was the best point. I came here just for this reason, so it was convenient to watch the live show.

Nice hotel with beautiful view, staffs with good manner, hotel room was tidy and clean. Be reminded car parking requires 1600yen per night.

I absolutely love this hotel! The room was spacious compared to most hotels in Japan. Had a good night sleep and I'm usually a light sleeper even with the sound of the trains, it wasn't that noticeable for me. The cleaners are efficient and there is a communal table on the ground floor near reception which is a great spot for working while the cleaner is cleaning with access to cold tea and amenities. I didn't like the check in process with the male Chinese receptionist, I felt it was a bit difficult for him to check me in and was hesitant to give me free wifi so I could show him my reservation email, he eventually was able to find my reservation, this is a very minor complaint. I will definitely rebook again as the location is close to convenient stores and the train station and a nice stroll through the harbour and Collette Mane. Very affordable accommodation and great value for what you get compared to areas that are closer to Tokyo.

This is my fav hotel during japan trip. Location is great, just few mins walk from exit station yokohama, with escalator access available. Yokohama is big city with easy access to tokyo, I highly recommend people coming to tokyo to stay in yokohama due to many factors! I chose this room because the size is bigger compared to hotels in tokyo, which turn out to be great! The room has big windows, sofa, enough space to open big luggages. We really find this as huge benefit cz small room really limit your movement. The amenities are available to pick up at lobby area, really convenient. Room is clean, well maintained, modern. Staff are friendly and efficient! Excellent stay overall and I would definitely come back if I go japan again!

Good hotel, very friendly staff at the reception and the staff of the washroom. Very clean hotel and not too expensive. The only less point is its AC rooms (central A-C) but the temperature is not very hot to set. Window can not open.

26th – 29th August 2023 Yokohama, Japan Mitsui Garden Hotel, Yokohama Some random thoughts / comments regarding our stay as they spring up: - Taxi arrives at G/F, no porter service but guests have to wheel luggage to 20/F to check in - ultra modern hotel, bright & airy, spacious lobby and so new – freshly opened in mid May 2023 - push through glass doors to fully exposed outdoor lounge with sofas and low coffee tables to sit and chill while enjoying a wide stretch of city view through wide glass panels - minimalism theme throughout the reception, lobby and extended to the rooms with clean, light beech minimalistic design - check in smooth and staff even though not the most conversant in English, pose no barriers in carrying out simple conversation - guests are to collect toiletries at a small nook beside the check in desk before heading up to the room--- choice of individually wrapped razor ; toothbrush+ paste ; shower cap; vanity set, comb, Q-tips to put inside a white zip-bloc to bring along to the room for own consumption - all toiletries are displayed bare for guests to take at liberty and every guest feels at ease to take what is needed without any staff there to peep over their shoulder—very generous hotel policy indeed - two bottles of water , tea sachets and drip coffee replenished daily - iron + ironing board provided upon request - the entire hotel, i.e. everywhere smells fresh, everywhere looks bright and clean - bedding and towels all white, fluffy and clean - slippers provided - USB and sockets all well positioned in the room - Telly available and a bottle of room freshener spray provided - shower & bathtub in one enclosed area to save space which in fact is a good and efficient idea to have everything confined to one space - very powerful shower with stable temperature that is easy to adjust - shower area completely watertight so can fully enjoy a nice relaxing shower after a long day and no need to mop the spills afterwards - body gel, shampoo + conditioner all in three separate commercial bottles with dispenser firmly installed onto the wall - big clean panes in room for a nice view overlooking the city and partial harbour - furniture in room is all clean and sofa not sunken, which is one of the advantages of a new hotel - room is not very big but very comfy because everything is very functional while minimalist design gives a contemporary, fuss-free vibe - spacious , bright and clean lobby on 20/F where there is an auto-play piano and there are sofas + reading floor lamps all around the piano, so guests are free to sit and relax with a book or just enjoy the piano when it auto plays at stipulated times - an intimate bar on the other side of the lobby overlooking the pool, but closes before 12am - a gym + pool also on lobby level - a restaurant on lobby floor that serves breakfast - “ Lawsons Convenience Store “ on 2/F, 7-11 and family Mart also close by - Yokohama Cosmo World and Marine Park at walkable distances - Safe, c

Absolutely in a very convenient location. Walking distance to the Shin-yokohama station and shopping centre. 2-3 minutes walk to car rental company. Surrounded by convenient stores, cafes and restaurants. Very helpful front desk staff. Will come back to stay again.

Very close to Metro line (google-san sent me to Kannai station is gave more closer station their) Although staff-san not.good at English , but theirs service minds are top class just use translator talking , they will help you a lot Food is also good , don't forget to have food before 9.40 am I almost forget that limit time is 9.40 am not 10.00 am as room checking out period time (have breakfast then go back to room if bate choose for get up late person) Facility is also good 👍 and have working corner at lobby floor , I gib 10/10 because I don't know because I feel satisfied with out problem and they help problem that I met with others too lol

For me, the food is great, fit portions, while my partner thought the breakfast time was too early and affected the appetite for food. The location is great, it’s convenient. The environment is relaxing and quiet, the staffs are nice and good hospitality. We wish to visit again and stay longer as we both enjoy the hot spring days

One of the nicest hotel I've been to so far! The buffet breakfast selections are crazy, crabs for breakfast? Count me in! From my room, there's a crazy view of the Hakone valleys especially during sunsets. The staff are very nice people who provided the best for my stay. I was celebrating my anniversary with my partner and they offered a free pass to the bar & lounge. Would definitely come again the next time.

Good location and view of the lake, very close to the bus, ferry and cable car station. Very cozy and with well decorated design. Staff are very nice. Buffet dinner is perfect, very good sashimi bowl rice. Good onsen.

I had a very nice and decent experience staying at Yumoto Fujiya Hotel. Not only was it near the Yumoto station, it was also with numerous choices of restaurants where you could enjoy lunches / dinners. It was particular meaningful to me as you can rarely see restaurants opened outside after 6pm, and i was super hungry at that time. But it’s better to reserve earlier if you decide to have dinner inside the hotel. The room was clean, though not spacious enough (but it’s very common in Japan). The onsen was also nice which opened until 1am at night. Overall, it was a great experience.

We really enjoy our stay at this hotel, we spent 2 nights and we wish we can spend more time too. The villa size is big for family of 4, there is in room onsen and  sauna as well. The kitchen is fully equipped and there is also BBQ at the balcony. There is free car park on site and I love the fact there is a spa centre which we really want to try but I was unable to book as they only take reservations by phone, I wish they could have other way to book 😭 But overall we love it and will give it 10 out of 10

It was a wonderful 1 night trip tom Tokyo. Went by car, about 2 hours easy, relaxing drive. The hotel has car park, safety box at reception area, yukata (for room and bath use). Amenities by Pola cosmetics brand, very nice. Room slipper and hotel ground slipper. An own sock might be nice if you don't like the sticky feel. There is bath tub in room also although the onsen is far more wonderful experience. Locker within, hair dryer, water for drink. Basket is available in room for bathing purpose, where change and other stuff can be put in. The whole basket can be locked inside provided locker in bathing area. A code to unlock entrance door will be provided upon check in. Dinner (1 hour) and breakfast (50 minutes) were fabulous and plenty of choices. There is time limit and I suppose to discourage chatting during meal time. A can of drink is presented after finishing dinner. A bento palate is provided to some takeout if needed. There is a gift shop area at lobby too. (Will post photos later.)

Hotel Indigo was recommended to us by a co-worker. She raved about how much she enjoy her stay, so we decided to visit for our Anniversary. We loved everything about this hotel from check in to check out, everything was amazing. The hotel staff always made us feel welcome, by greeting us (by name most of the time) whenever we were out and about in the hotel. Hannah checked us in. She was nice and provided us with information about the area. We had the breakfast included in our stay. The restaurant manager Koji-san was awesome. While not a picky eater, I do like my eggs cooked a certain way...lol.. On the first day of breakfast, my eggs were not cooked to my liking. When my plate was taken, Koji-san noticed that I did not eat my eggs. He immediately came to our table and inquired about the eggs. I told him that they were too soft for me. He apologized and asked if I had enough to eat and said that he would like to try again the next morning. I thought this was such a kind gesture. For the next 4 days, my eggs were cooked exactly how I like them. We had dinner at the hotel restaurant. It is a bit pricey, but the chef is very good. The salmon and asparagus were my favorites. Our anniversary was on the 22nd and we received a call from the front desk asking if they could bring us a gift for our anniversary. They brought us an assortment of sweet treats, which we enjoyed with a cup of tea. Very sweet. Our room was spacious, clean with the perfect temperature. The television was the largest that I have seen a Japanese hotel. Our room was on the riverside with a private outdoor onsen. While relaxing in the onsen, you can hear the calming sounds of the river. There is also a foot soak in the garden area. it was a bit to cold outside for me, so I didn't get to enjoy it on this stay. The hotel was cleaned thoroughly and safety precautions were taken. All of staff wore masks and for breakfast, we were provided with gloves to get continental items from the buffet. All tables were wiped down immediately after a party left and were socially distanced. The hotel is in close proximity to just about everything. During our 5 day stay, we visited The Open Air Museum, the Venetian Glass Garden, Gora Park, and The Red Gate of Peace. We will definitely be returning and look forward to our next stay in the Spring.

This hotel is a bit hard to reach by public transport. There is a bus that stops closeby, but there is also a train, however, after that you have to walk for 20 minutes and the road can be quite steep in some parts. In the vicinity, there are some convenience stores and restaurants. The town of Hakone is beautiful and located close to mount Fuji. We had a lovely ryokan-style suite with twin beds. Everything was very clean and comfortable, including the pillows. Breakfast is buffet-style and offers both European and Asian food. There are both a public onsen and a private one. Staff is very friendly and speaks English very well.

Our stay at this hotel did I not take off very well, checking into the hotel took over 30 mins due to poor internet in the building and miss communication. Walking to our room was also horrible as all we could smell was cigarette smoke and other disturbing aromas. Once we got to our room we opened the door and were disgusted by the stained furniture and carpet. The bathroom was absolutely revolting with dirty toilet seat. In the room they offer traditional slippers to wear around the. Hotel and your room but these slippers smelt and were dirty as well. The robes we got given we also dirty with more bad smells and disgusting smells. We called room service telling them that this is disgraceful and we were not happy with this room. Luckily we go to move to a newer room that didn’t have as many staines nor smells. One night we asked the front desk to show us local restaurants that was easy to get to by taxi, we had a look at the menu and decided that this menu looked good. We ordered a taxi to the restaurant but when we made our way inside and looked at the menu again it was not the right menu. The hotel had sent us to the wrong location. One of the people I was staying with had an allergy to feathers so we asked if we could have different pillows and not a pillow dooner, so again we called room service for non pillow bedding and we never received any items for the allergy so we used all the Japanese robes we had for her and made sure that the hotel knew that this was unexceptional . There is so many more things that I would like to share about the unhygienic hotel and smaller smelling hallways. DO NOT COME HERE

It was a perfect hotel stay for families visiting Hakone. The room was spacious for our family of three. Comfortable bed and well kept room amenities. The buffet breakfast and dinner food and drinks were delicious. We love our visit to the Hakone Kowakien Morinoyu which was included with our hotel stay. The only thing I didn’t like was the checkin procedure. We had to use a machine to checkin instead of going to the checkin counter and have front desk staff processing for us. It was a terrible experience because the machine failed at recognising our passport and it was terribly hard to enter everyone’s details on the touch screen. I should have to do this myself as a guest. Please get rid of the machine check in.

For me, the food is great, fit portions, while my partner thought the breakfast time was too early and affected the appetite for food. The location is great, it’s convenient. The environment is relaxing and quiet, the staffs are nice and good hospitality. We wish to visit again and stay longer as we both enjoy the hot spring days

One of the nicest hotel I've been to so far! The buffet breakfast selections are crazy, crabs for breakfast? Count me in! From my room, there's a crazy view of the Hakone valleys especially during sunsets. The staff are very nice people who provided the best for my stay. I was celebrating my anniversary with my partner and they offered a free pass to the bar & lounge. Would definitely come again the next time.

Good location and view of the lake, very close to the bus, ferry and cable car station. Very cozy and with well decorated design. Staff are very nice. Buffet dinner is perfect, very good sashimi bowl rice. Good onsen.

I had a very nice and decent experience staying at Yumoto Fujiya Hotel. Not only was it near the Yumoto station, it was also with numerous choices of restaurants where you could enjoy lunches / dinners. It was particular meaningful to me as you can rarely see restaurants opened outside after 6pm, and i was super hungry at that time. But it’s better to reserve earlier if you decide to have dinner inside the hotel. The room was clean, though not spacious enough (but it’s very common in Japan). The onsen was also nice which opened until 1am at night. Overall, it was a great experience.

We really enjoy our stay at this hotel, we spent 2 nights and we wish we can spend more time too. The villa size is big for family of 4, there is in room onsen and  sauna as well. The kitchen is fully equipped and there is also BBQ at the balcony. There is free car park on site and I love the fact there is a spa centre which we really want to try but I was unable to book as they only take reservations by phone, I wish they could have other way to book 😭 But overall we love it and will give it 10 out of 10

It was a wonderful 1 night trip tom Tokyo. Went by car, about 2 hours easy, relaxing drive. The hotel has car park, safety box at reception area, yukata (for room and bath use). Amenities by Pola cosmetics brand, very nice. Room slipper and hotel ground slipper. An own sock might be nice if you don't like the sticky feel. There is bath tub in room also although the onsen is far more wonderful experience. Locker within, hair dryer, water for drink. Basket is available in room for bathing purpose, where change and other stuff can be put in. The whole basket can be locked inside provided locker in bathing area. A code to unlock entrance door will be provided upon check in. Dinner (1 hour) and breakfast (50 minutes) were fabulous and plenty of choices. There is time limit and I suppose to discourage chatting during meal time. A can of drink is presented after finishing dinner. A bento palate is provided to some takeout if needed. There is a gift shop area at lobby too. (Will post photos later.)

Hotel Indigo was recommended to us by a co-worker. She raved about how much she enjoy her stay, so we decided to visit for our Anniversary. We loved everything about this hotel from check in to check out, everything was amazing. The hotel staff always made us feel welcome, by greeting us (by name most of the time) whenever we were out and about in the hotel. Hannah checked us in. She was nice and provided us with information about the area. We had the breakfast included in our stay. The restaurant manager Koji-san was awesome. While not a picky eater, I do like my eggs cooked a certain way...lol.. On the first day of breakfast, my eggs were not cooked to my liking. When my plate was taken, Koji-san noticed that I did not eat my eggs. He immediately came to our table and inquired about the eggs. I told him that they were too soft for me. He apologized and asked if I had enough to eat and said that he would like to try again the next morning. I thought this was such a kind gesture. For the next 4 days, my eggs were cooked exactly how I like them. We had dinner at the hotel restaurant. It is a bit pricey, but the chef is very good. The salmon and asparagus were my favorites. Our anniversary was on the 22nd and we received a call from the front desk asking if they could bring us a gift for our anniversary. They brought us an assortment of sweet treats, which we enjoyed with a cup of tea. Very sweet. Our room was spacious, clean with the perfect temperature. The television was the largest that I have seen a Japanese hotel. Our room was on the riverside with a private outdoor onsen. While relaxing in the onsen, you can hear the calming sounds of the river. There is also a foot soak in the garden area. it was a bit to cold outside for me, so I didn't get to enjoy it on this stay. The hotel was cleaned thoroughly and safety precautions were taken. All of staff wore masks and for breakfast, we were provided with gloves to get continental items from the buffet. All tables were wiped down immediately after a party left and were socially distanced. The hotel is in close proximity to just about everything. During our 5 day stay, we visited The Open Air Museum, the Venetian Glass Garden, Gora Park, and The Red Gate of Peace. We will definitely be returning and look forward to our next stay in the Spring.

This hotel is a bit hard to reach by public transport. There is a bus that stops closeby, but there is also a train, however, after that you have to walk for 20 minutes and the road can be quite steep in some parts. In the vicinity, there are some convenience stores and restaurants. The town of Hakone is beautiful and located close to mount Fuji. We had a lovely ryokan-style suite with twin beds. Everything was very clean and comfortable, including the pillows. Breakfast is buffet-style and offers both European and Asian food. There are both a public onsen and a private one. Staff is very friendly and speaks English very well.

Our stay at this hotel did I not take off very well, checking into the hotel took over 30 mins due to poor internet in the building and miss communication. Walking to our room was also horrible as all we could smell was cigarette smoke and other disturbing aromas. Once we got to our room we opened the door and were disgusted by the stained furniture and carpet. The bathroom was absolutely revolting with dirty toilet seat. In the room they offer traditional slippers to wear around the. Hotel and your room but these slippers smelt and were dirty as well. The robes we got given we also dirty with more bad smells and disgusting smells. We called room service telling them that this is disgraceful and we were not happy with this room. Luckily we go to move to a newer room that didn’t have as many staines nor smells. One night we asked the front desk to show us local restaurants that was easy to get to by taxi, we had a look at the menu and decided that this menu looked good. We ordered a taxi to the restaurant but when we made our way inside and looked at the menu again it was not the right menu. The hotel had sent us to the wrong location. One of the people I was staying with had an allergy to feathers so we asked if we could have different pillows and not a pillow dooner, so again we called room service for non pillow bedding and we never received any items for the allergy so we used all the Japanese robes we had for her and made sure that the hotel knew that this was unexceptional . There is so many more things that I would like to share about the unhygienic hotel and smaller smelling hallways. DO NOT COME HERE

It was a perfect hotel stay for families visiting Hakone. The room was spacious for our family of three. Comfortable bed and well kept room amenities. The buffet breakfast and dinner food and drinks were delicious. We love our visit to the Hakone Kowakien Morinoyu which was included with our hotel stay. The only thing I didn’t like was the checkin procedure. We had to use a machine to checkin instead of going to the checkin counter and have front desk staff processing for us. It was a terrible experience because the machine failed at recognising our passport and it was terribly hard to enter everyone’s details on the touch screen. I should have to do this myself as a guest. Please get rid of the machine check in.