Inns in Vermont, United States

Upper Pass Lodge feels like a cozy, nostalgic Bed and Breakfast. Upper Pass embraces the true values of Vermont and Magic Mountain. Vince and the staff treated my family feel like family. The service was terrific and easily comparable to any extravagant resort. My family and I visited many sites while on vacation, but we could not wait to return to enjoy the fantastic food at the Red Slate Restaurant. I am unsure how often the menu changes, but the fish and chips, salmon, and steaks were great!!! Upper pass lodge will make a great place to hold a Family Reunion.

這個酒店的房間的設施、衞生、以及環境都是很不錯的，就是這次我預訂的是湖景雙床房，實際入住酒店給的衹是雙床房，沒有湖景，和酒店溝通後説沒有湖景房了，可是我是提前預訂而且已經提前付了湖景雙床房全款的，就算當天我們晚上去的晚了一點，也是應該給我們預留房間的吧？結果酒店就是説沒有了，衹能給安排雙床房沒有湖景的，最後與預訂平台攜程溝通後也沒有解決，衹是協商給予退了房間的差價，攜程平台也象徵性的給了一些補償賠款，就算解決了。我提前預訂的湖景雙床房就被酒店給易主了，當天的湖景房價漲的比較高，感覺被酒店高價給賣給別人了，而我們因語音不通，就這樣被欺負了，當天晚上我們回到酒店已經晚上十點多了，累的不行了，還為了房間的事情多方溝通了很久，簡直是噁心的不行，攜程酒店客房幫忙溝通也是需要時間的，我們累死了，當天衹能先休息了等待後續溝通處理結果，直到第二天的中午攜程才反饋了溝通結果，酒店同意退房間差額，攜程平台也給了一些賠償，雖然退了差價和給了一些賠償，但我們心裏還是很不舒服的，必盡我們心怡了很久的湖景房沒有住到。以後應該也不會再去了。真的很遺憾。除去房間的問題，退房的時候還扣了我兩天的停車費，44美元，當時就和前台説了我們沒有開車，前台也及時更正了結算單，説不扣停車費的，可我們離開後我的信用卡上還是被扣了44美元，和攜程酒店客房溝通後説酒店扣錯了，後續會退款的，（到目前為止也沒有看到退款，繼續等待中） 酒店門口的服務小哥需要稱讚一下，我們回程的機場送機服務非常的好，本來以為需要等班車的，可小哥很熱情的親自開車把我們送到了機場，這個需要點贊👍。

Fantastic welcome at this amazing hotel. The decor throughout was magnificent. We were located in a motel style room but it was perfect. I've never had softer sheets or fluffier towels and the beds were mega comfortable. The staff were so friendly, especially Jonathan behind the bar and Skip the host. Dinner was delicious with great service. No breakfast service but coffee available all day and complimentary morning cakes and pastries. Central location in Stowe. Our two night stay was not long enough and we were sorry to leave.

Please note: This review was written during the COVID situation. I am giving only a 3/5 on service because when we arrived (after walking by the ”friendliest hotel in Vermont” sign) we were told unapologetically and stone-facedly by the young man at the desk that they ”would have called as a courtesy” but my ”location didn't come through the reservation system” that I can't stay there unless we've quarantined 14 days with no grocery shopping or visiting with family or friends. He said that Vermont's policy is that if your county has more than (some # I don't remember) active cases per million, you can't stay there. (Never mind that my county has only 130,000 people / 52 active cases -- so I guess they multiply to get the per Million number???) I had pre-paid for this room, so LUCKY FOR ME because I work from home and have no social life, I was able to stay. I never thought a thing of it when making the reservation as here in NH and Maine, all the radio ads say that Vermonters can visit ”without restriction” so it never occurred to me to check what Vermont had to say about us. I don't know if this is a Trip.com problem or a Comfort Inn problem --- But SOMEONE should be calling people. Imagine if you got turned away after a long trip?? And Rutland is ”Central” Vermont so it's probably at least 45 minutes to any state border if you need a new hotel. Facilities: I give a 2/5 and again, not sure if this is Trip.com's fault or Comfort Inn's - but there is NO BREAKFAST due to covid. If you are like me and factor breakfast into the cost of a hotel, this would be helpful info. Yes, I knew they probably wouldn't have a buffet, but they could have done a little bag breakfast or a coupon to McDonald's (next door) or something to make up for the fact that they advertise something that they don't have. The indoor pool was also closed, which I anticipated. But again, that should be stated when booking - if I had little kiddos and they were looking forward to that and we found out it was closed on arrival, that would be bad. Incidentally, I work for a place in NH with an indoor pool and they open by appointment so only one family is in one area at a time - something to consider. Imagine the great reviews you'd get if a family could have private pool time on vacation! That said, this hotel was renovated since last I stayed there. Ice was clean. Room was clean. Housekeeper was just as nice as she could be. The front desk lady on day 3 (checkout) was very nice too. Wifi was easy to access. Lesson from this visit: Take it upon yourself to CALL THE HOTEL before arriving to find out protocols. Don't do the we-pick-the-hotel option on if you care about the amenities like breakfast and pool, because you won't be able to find out what's available before you find out what hotel you got. Message to Comfort Inn: Reach out to people before they drive 4 hours to get there. And when they do get there, try to be nice and pleasant, that will get you a lot further. Message to Trip.com: UPDATE YOUR SITE FOR COVID.

It is a relatively old hotel. The attitude of the front desk clerk when checking in was not cold or hot, which made people feel a little uncomfortable. The breakfast is very simple; there is free coffee and hot water; the room facilities are relatively old and the cleanliness is average; the self-service washing machine provided by the hotel is very old, and it does not look clean, it seems that no one has ever cleaned it. In short, it is a very average hotel that you can stay in when you need it. However, the price is not cheap in the autumn season to see the scenery.

First, the management of this hotel is incredible unethical. I have in writing that they would allow a one time change to my reservation date and when I did that they charged two deposits. They overcharged me $300 and refuse to return the overcharge and have told me to deal with my credit card company. I don't even know how they have a leg to stand on because their direction to allow me to change my reservation was in writing... So this headache has been going on for two months. Second, you'll surprised when you are assigned a basement room. When would you ever expect to ask a hotel if your room is above ground? I think it's incredible they don't tell guests they are being assigned a basement room. It's unfortunate because the rooms are good sizes, but no matter what people like light and paying hundreds of dollars a night should warrant a room above ground. Finally, the pool deck and hot tub is not cleaned throughout the day, so they were pretty disgusting by end of day. Especially in winter months, the hot tub was used a lot so you think more time would be taken to clean it . The amount of hair and brown foam...

這個酒店的房間的設施、衞生、以及環境都是很不錯的，就是這次我預訂的是湖景雙床房，實際入住酒店給的衹是雙床房，沒有湖景，和酒店溝通後説沒有湖景房了，可是我是提前預訂而且已經提前付了湖景雙床房全款的，就算當天我們晚上去的晚了一點，也是應該給我們預留房間的吧？結果酒店就是説沒有了，衹能給安排雙床房沒有湖景的，最後與預訂平台攜程溝通後也沒有解決，衹是協商給予退了房間的差價，攜程平台也象徵性的給了一些補償賠款，就算解決了。我提前預訂的湖景雙床房就被酒店給易主了，當天的湖景房價漲的比較高，感覺被酒店高價給賣給別人了，而我們因語音不通，就這樣被欺負了，當天晚上我們回到酒店已經晚上十點多了，累的不行了，還為了房間的事情多方溝通了很久，簡直是噁心的不行，攜程酒店客房幫忙溝通也是需要時間的，我們累死了，當天衹能先休息了等待後續溝通處理結果，直到第二天的中午攜程才反饋了溝通結果，酒店同意退房間差額，攜程平台也給了一些賠償，雖然退了差價和給了一些賠償，但我們心裏還是很不舒服的，必盡我們心怡了很久的湖景房沒有住到。以後應該也不會再去了。真的很遺憾。除去房間的問題，退房的時候還扣了我兩天的停車費，44美元，當時就和前台説了我們沒有開車，前台也及時更正了結算單，説不扣停車費的，可我們離開後我的信用卡上還是被扣了44美元，和攜程酒店客房溝通後説酒店扣錯了，後續會退款的，（到目前為止也沒有看到退款，繼續等待中） 酒店門口的服務小哥需要稱讚一下，我們回程的機場送機服務非常的好，本來以為需要等班車的，可小哥很熱情的親自開車把我們送到了機場，這個需要點贊👍。

Upper Pass Lodge feels like a cozy, nostalgic Bed and Breakfast. Upper Pass embraces the true values of Vermont and Magic Mountain. Vince and the staff treated my family feel like family. The service was terrific and easily comparable to any extravagant resort. My family and I visited many sites while on vacation, but we could not wait to return to enjoy the fantastic food at the Red Slate Restaurant. I am unsure how often the menu changes, but the fish and chips, salmon, and steaks were great!!! Upper pass lodge will make a great place to hold a Family Reunion.

Upper Pass Lodge feels like a cozy, nostalgic Bed and Breakfast. Upper Pass embraces the true values of Vermont and Magic Mountain. Vince and the staff treated my family feel like family. The service was terrific and easily comparable to any extravagant resort. My family and I visited many sites while on vacation, but we could not wait to return to enjoy the fantastic food at the Red Slate Restaurant. I am unsure how often the menu changes, but the fish and chips, salmon, and steaks were great!!! Upper pass lodge will make a great place to hold a Family Reunion.