25Hours Hotel Zurich West

Convenient location near public transport for city exploration. Guests appreciate the cleanliness and variety of amenities, including modern decor, sauna, and free minibar items.

Hotel room was clean and modern. Customer service needs a lot of improvement, particularly a receptionist called Natasha. After collecting our luggages from the storage, I proceeded to asked her for the hotel room key as we have yet to check in. She then said "she wouldn't know anything as I did not provide any details to her". As a front desk staff, I would think it is part of your responsibility to maybe ask? On another occasion, I asked her if it was okay to get something delivered to the hotel tomorrow as I forgot something and needed it urgently. Her respond was "Isn't it too late now that I ask her?" The look on her face was a look of annoyance. I told her I could cancel it if it wasn't allowed. Eventually, my item was not delivered as she probably did not cascade the information to the staff on duty the next day. Would appreciate if she could respond nicely, especially when you're in the service line. I'm not sure if it has anything to do with racism?? I've observed that she was very friendly and accomodate a guest of a different race whom asked her for a favour. If you'd like consistently good service, I'd suggest put your money elsewhere. The accomodation doesn't come cheap as well.

In general everything is good. The mini bar is free which is great. However I was unhappy when I arrived at the hotel but nobody at reception and no one answered call. We spent minutes walking around the hotel trying to find some staff to help us. Finally the reception guy showed up, he was just watching the view outside the door without uniform and didn't notice us. (we thought he was visitor like us)