Sorell Hotel Rex

The check in process is just stressful. We arrived quite late and walking up the long hill from the station to the hotel left us tired and stressed. The computer check in process was just so very irritating. Despite having all the right codes etc it refused to accept our booking. There is a telephone line which we eventually saw and used. Apparently we needed to pay the city tax before we could have the room we'd paid for. The room was small. The pillows were feather. Unfortunately I'm allergic to feathers but as there were no staff to change them I ended up having an asthma attack during the night. Not sure when or if they clean the rooms but there was a potato chip behind the curtain when we arrived and it was still there when we left. On a positive note the staff who are around at breakfast were very kind and helpful. We had booked to stay on our way back through Zurich but preferred to go elsewhere and loose our money

About an 1 KM from station but not walkable as the hotel is on a steep walk up. Small room, even smaller bathroom. Poor checkin process as the system does not work for booking done through agents, room keys did not work after a day, soap dispensers in room did not work. Average breakfast