Sihlstrasse 9, District 1-Altstadt, Zurich, Canton of Zurich, 8001, SwitzerlandView Hotel Details
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Hotel Seidenhof Guest Reviews
4.5/5
Great
42 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.4
Service4.7
Cleanliness4.5
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All reviews(42)
Positive reviews(41)
Reviews with photos/video(10)
Great location(17)
Awesome stay(11)
Great service(10)
Clean and tidy(6)
Convenient location(5)
Tasty food(4)
Negative reviews(1)
Guest User
Standard Twin Room
Stayed in Jun 2024
Family
14 review
4.7/5
Amazing
Posted on Jun 19, 2024
very nice hotel, the staff very friendly there and hotel location very good, only except the shower room should have some place to put shampoo
Response from Property: Dear Guest, thank you for your positive review. We are delighted to hear that you enjoyed our hotel's friendly staff and great location. Kind regards, Matthias Ramer General Manager
李家的木
Deluxe Double Room
Stayed in Nov 2023
Family
18 review
5.0/5
Outstanding
Posted on Dec 2, 2023
The breakfast was average (limited food options) and restaurant service was just 6/10.. Location was good as it was near the shopping street. The hotel staff service was commendable. Free wifi, modern nice room interior. One might missed the hotel entrance. I will stay again if the price is at a good promotional price.
Response from Property: Dear 李家的木,Thank you for taking the time to share your experience at Hotel Seidenhof - Member of Sorell Hotels. We appreciate your valuable feedback.We are glad to hear that you found our hotel staff to be commendable and enjoyed the modern and nice interior of our rooms. Our location near the shopping street is indeed convenient for our guests.We have noted your comments regarding the breakfast options and the restaurant service. We will take this into account as we continuously strive to improve our offerings.Should you decide to stay with us again, we recommend checking our website for any promotional prices that may be available.Kind regards,Matthias RamerGeneral Manager
NameIsDisplayed
Single Room
Stayed in Aug 2024
Solo travelers
7 review
5.0/5
Outstanding
Posted on Aug 13, 2024
Awesome stay, awesome food, awesome service. Would gladly come back to stay
Response from Property: Dear NameIsDisplayed, thank you for your kind words and positive feedback! We are thrilled to hear that you enjoyed your stay, the food, and the service. We look forward to welcoming you back soon! Kind regards, Matthias Ramer General Manager
Surangkanang
Standard Twin Room
Stayed in Dec 2023
Couples
6 review
5.0/5
Outstanding
Posted on Jan 14, 2024
Room clean, breakfast of various choice and delicious, service always helpful (greetings for Rose) and the cherry of top is hotel locations which is super convenient! Highly recommend for those who want to discover city of Bangkok without spending a lot of money on accommodation. This it what you’re looking for!
Response from Property: Dear Surangkanang,Thank you for taking the time to share your positive review of Hotel Seidenhof - Member of Sorell Hotels. We are delighted to hear that you found the rooms clean, enjoyed the delicious breakfast with various choices, and received helpful service from our team, particularly Rose. We are also glad that you found our hotel's location to be super convenient for exploring the city of Zurich. We truly appreciate your recommendation. Kind regards,Matthias RamerGeneral Manager
Anonymous User
Standard Twin Room
Stayed in Oct 2024
Travel with friends
6 review
4.2/5
Very Good
Posted on Oct 28, 2024
Very close to Zurich HB, and convenient transportation nearby, but the people near the hotel are very office-like, and tourists feel a bit out of place in Zurich 😅… The restaurant is very cute, and each table has small pumpkins of different shapes, but the breakfast is very ordinary, and there are not many varieties. The room is quite small, and it is a bit crowded to spread out two 28-inch suitcases. If you are a strong man traveling, the room may be a bit cramped. By the way, the prunes (or peaches?) in the welcome fruit are delicious! ! ! Can you ask about the fruit category and where to buy it? Is there a brand!
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Response from Property: Dear GuestThank you for your detailed review! We're glad you found our location convenient and enjoyed the charming decor in the restaurant. We appreciate your feedback about the breakfast variety and room size; your comfort is important to us. We're happy to hear you loved the welcome fruit—it's indeed a delightful touch! We’ll be sure to look into your questions about the fruit selection. We hope to see you again soon!Kind regardsMatthias RamerGeneral Manager
Guest User
Single Room
Stayed in Oct 2024
Solo travelers
8 review
3.2/5
Posted on Oct 22, 2024
I was really confused about this hotel. I stayed in it twice in one week. The first time, I stayed in room 220 (single room). Although it was so small, it was clean and the facilities were normal. But the second time, I was assigned to room 222 (same single room), which was the beginning of tragedy.
First of all, the hygiene of room 222 really shocked me:
1. 🩸There were traces of dried red liquid sprayed on the wall of the room (reasonable suspicion is blood/because I found that it can be wiped off with a tissue, and the color is dark red and you can't tell if you don't pay attention) but I really don't know how it got there...
2. 🕸️There were spider webs, so I called for cleaning but their eyesight was so poor that they still didn't notice it, and I wiped it off with a tissue myself.
This shows that the cleaning staff and their seriousness are really slightly different.
3. There is a black spot on the bath towel
4. There are very fine hairs on the bed sheet
The lady at the front desk said she was really sorry and helped me upgrade to a double room. Although the hygiene is better, the hardware facilities are poorly maintained:
1. The shower door seal is stuck, so the door cannot be closed, and water will naturally overflow outside the shower
2. The stainless steel basket is shaky and obviously needs to be reinforced with screws, but no one has done it...
If you can tolerate the "poor hygiene you may face" and "poor maintenance", then this hotel is still very desirable:
1. Location, location, location! A very good location, convenient to go anywhere
, no need to take a taxi, and it's just a simple ten-minute walk to the airport and the train station
Finally, the service depends entirely on the person. There was an old white man who accidentally opened my room (he could open it even if it was locked/luckily he was not there 💩) and a lady who admitted his mistake and helped me change rooms. The breakfast everything omelet was delicious
*Real feedback, I hope everyone will consider it as appropriate
Original TextTranslated by Google
Response from Property: Dear GuestWe appreciate your honest feedback and thank you for sharing the details of your stay with us. It’s wonderful to hear that our central location added convenience to your visit. However, we are genuinely sorry to learn about the cleanliness issues you encountered in your room. Your experience with these details is certainly not what we aim to provide, and we apologize for any inconvenience caused.Regarding the incident with the door, we apologize for the disruption caused by our porter and appreciate your understanding in that matter. It’s good to know that our team member at the front desk could assist you with a room change, and that you enjoyed aspects like our breakfast and the convenient facilities.Thank you again for helping us improve, and we hope we’ll have the chance to welcome you back with a more seamless experience in the future.Best regards,Matthias RamerGeneral Manager
Guest User
Standard Twin Room
Stayed in Oct 2024
Couples
16 review
2.8/5
Posted on Nov 19, 2024
This hotel must have a spider's nest. I found three spiders on the ceiling of the room, and spiders would come into the room as long as I opened the window. Breakfast was average.
Original TextTranslated by Google
Response from Property: Dear GuestThank you for your feedback. We regret to hear about the inconvenience you experienced and appreciate you bringing it to our attention. Please rest assured that we will address this matter with our housekeeping team to ensure a more comfortable environment for our guests. We’re glad to know you found the breakfast satisfactory and hope to have the chance to provide you with an improved experience on your next visit. Best regards, Matthias RamerGeneral Manager
wuoowuoo
Single Room
Stayed in Sep 2024
Solo travelers
22 review
4.5/5
Great
Posted on Sep 22, 2024
The hotel is in a great location, with a shopping mall and COOP supermarket next to it.
The breakfast is very good, and the window view is beautiful.
It is within walking distance to the city center, and it is convenient for eating, drinking and having fun.
I will come again next time.
Original TextTranslated by Google
Response from Property: Dear wuoowuooThank you for your wonderful review! We're thrilled to hear that you enjoyed our excellent location, convenient amenities, and delicious breakfast. We look forward to welcoming you back for your next stay!Warm regards, Matthias RamerGeneral Manager
Label Li
Cosy Queen Room
Stayed in Sep 2024
Couples
7 review
4.5/5
Great
Posted on Sep 7, 2024
The hotel is about a 10-minute walk from the train station and there is a coop nearby, which is very convenient.
The room is small, mostly in the corridor, making it difficult to open the suitcase.
The staff are friendly and we often see them helping to book rides.
Breakfast was rich and delicious.
However, there are many paid items in the wardrobe and desktop, which take up a lot of space.
Original TextTranslated by Google
Response from Property: Dear Label LiThank you for your review. We're glad to hear that you enjoyed our convenient location near the train station and the nearby Coop, as well as our friendly staff and delicious breakfast. Your feedback is valuable, and we appreciate you taking the time to share your thoughts.We hope to welcome you back in the future!Kind regards,Matthias Ramer General Manager
Beibeidekuaileshiguang526
Standard Twin Room
Stayed in Jul 2024
Family
21 review
5.0/5
Outstanding
Posted on Jul 22, 2024
I think this is the most worthwhile hotel in Zurich. The decoration is exquisite, the breakfast is rich, the location is first-class, the price-performance ratio is unbeatable, the front desk service is warm, and the air-conditioned clothes drying equipment allows us to change clothes during the trip. The smart toilet is also very convenient. Sitting on the first floor. It is also very pleasant to blow in the wind and watch the sunset
Original TextTranslated by Google
Response from Property: Dear Beibeidekuaileshiguang, We are delighted to hear that you enjoyed your stay with us at Hotel Seidenhof. Your kind words about our facilities, services, and staff are truly appreciated. We hope to welcome you back soon. Kind regards, Matthias RamerGeneral Manager
Anonymous User
Standard Twin Room
Stayed in Jun 2024
Other
68 review
5.0/5
Outstanding
Posted on Aug 28, 2024
Very satisfied, convenient transportation, complete and comfortable facilities.
Original TextTranslated by Google
Response from Property: Dear Anonymous User, thank you for your positive feedback regarding our convenient location and comfortable amenities. We are delighted to hear about your satisfaction. Kind regards, Matthias Ramer General Manager
Guest User
Cosy Queen Room
Stayed in Nov 2024
Family
2 review
5.0/5
Outstanding
Posted on Nov 25, 2024
The room was very, very clean and cozy, with body lotion, sparkling water, fruit, Nespresso coffee, and slippers, which is rare in Europe! The breakfast was good by European standards, and the omelette was delicious.
If you want to visit the old town, the hotel is very conveniently located, and you can basically walk there in ten minutes.
Traveling with my parents, I left a message for them to reserve a quiet double room, which was indeed very quiet, and the room was quite spacious and comfortable. My single room was surprisingly small, but still very comfortable.
I highly recommend this hotel!
Original TextTranslated by Google
Response from Property: Dear GuestThank you for your wonderful review! We’re delighted to hear that you and your parents enjoyed your stay with us. It’s great to know you found the rooms exceptionally clean, comfortable, and well-equipped with thoughtful touches like slippers and refreshments. We’re also pleased that the quiet double room met your expectations and that you appreciated the convenience of our location for exploring the old town. Your kind recommendation means a lot to us, and we hope to welcome you back for another memorable stay soon! Best regards, Matthias RamerGeneral Manager
Anonymous User
Standard Twin Room
Stayed in Oct 2024
Other
3 review
4.6/5
Great
Posted on Nov 2, 2024
Overall, it's a very nice hotel. One of the waiters is super nice. They were kind enough to give us something to eat after we missed breakfast at the hotel! It really improved my favorability rating~ However, the room the hotel arranged for me had a mediocre view. Opposite was a building that was being renovated. It seemed that I couldn't see the beauty of Zurich.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for sharing your experience with us. We are delighted that you found our hotel to be very nice and that our staff member provided excellent service. We regret to hear that the view from your room did not meet your expectations due to the ongoing renovation across the street. We appreciate your feedback and hope to welcome you back for an improved experience. Warm regards, Matthias Ramer Cluster General Manager
shanghaisophia
Single Room
Stayed in Apr 2024
Business travelers
14 review
5.0/5
Outstanding
Posted on Apr 10, 2024
Great hotel, very close to Zurich HB, the old town and the internet-famous restaurant Armory. The hotel is newly decorated and elegant, the room is relatively large, and welcome fruits, chocolates and a bottle of Sparkling water are given. The hotel has an elevator, which is very convenient for large luggage to go up and down the stairs. In addition, I forgot my clothes in the room, and after contacting the hotel and Ctrip, they helped to send them to the hotel I stayed in later in Switzerland. The email communication with the hotel and the email l feedback were very prompt and timely. It is within walking distance to the main scenic spots, which is very convenient.
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6/7
Response from Property: Dear shanghaisophia, We are delighted to hear about your positive experience at Hotel Seidenhof. Your feedback about the convenient location, spacious rooms, and swift assistance is truly appreciated. We hope to welcome you back soon. Kind regards, Matthias Ramer General Manager
Anonymous User
Cosy Queen Room
Stayed in Sep 2024
Couples
32 review
4.2/5
Very Good
Posted on Oct 14, 2024
The location is superb, in the center of Zurich, you can go anywhere easily, there are supermarkets and shopping streets next to it, and it is also close to tourist attractions, you can reach them by walking. The room is a bit small, but the bathroom is quite big.
Original TextTranslated by Google
Response from Property: Dear GuestThank you for your positive feedback! We're delighted to hear that you appreciated our central location and proximity to supermarkets, shopping streets, and attractions. We hope to welcome you back for another enjoyable stay in the future!Best regards,Matthias RamerGeneral Manager