Zumbehl Township Hotels with Airport pickup service

The guy at the desk didn’t speak English. After going back and forth regarding the card I was using, we were finally able to check in. Just to get to the room and realize our AC unit was broken (this was the first day all year it was in the 70’s). As I was on my way out the door to ask for a room change, my fiancée stopped me and asked if we had a bathroom? There was a door in our room but it was locked. We assumed that was the bathroom. So I asked about that too. The guy from before came upstairs to try to unlock the door with no luck. (There was something jammed inside the lock). He told us to wait while he got someone else. The other guy came in (also didn’t speak English) and tried to unlock the door while the first guy blocked our exit from the room. At this point, I wanted a refund and we decided we weren’t staying here. Tons of red flags. I was afraid if they got the bathroom door open, what would we find? I told the first guy we needed our money back and we’re leaving and he questioned me, not letting us leave the room. I eventually pushed through and let my fiancée go first down the stairs to make sure he didn’t do anything stupid. He ran down the stairs, nearly knocking her over, and tried to get us to stay. Now, I’m absolutely terrified. We quickly left the hotel, got in the car and drove home. We ended our trip early and I missed my brother’s birthday the next day because of how shaken up I was. DO NOT STAY HERE!!!!!!!

The King suite itself was ok- couch a little overused and outdated- the bed was great king sized. the bathroom was awesome with a separate shower and tub and a closed door toilet area- but had a tv that was broken. Tvs are not smart and if they were- there was no access to stream from your phone. The lampshades had some type of dried up liquid on them. No room service- No concierge available when I arrived. Information and maps are outdated. The pool closes at 8pm during the week and 9pm on the weekend- The sun hasn't even set- and those were the ”new” hours. The pool was an alright size- 4ft deep throughout - Im sure due to the drinking hazards. All of this- and they still charge $11 for some type of service out of the $50 deposit. I booked through hotwire- added an extra day- and I basically had to beg the front desk clerk Kacey to be allowed to stay in the same room. SMH-. The stay was pretty mediocre for the prices charged. I paid close to $600 for two nights got this type of experience. Don't think I'd be paying to stay there anymore.

With a stay at Candlewood Suites St Louis St Charles, an IHG Hotel in St. Charles, you'll be within a 10-minute drive of Ameristar Casino St. Charles and Hollywood Casino Amphitheatre. This hotel is 7.5 mi (12 km) from Hollywood Casino and 9.8 mi (15.7 km) from Westport Plaza.Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and a television in a common area. Additional features at this hotel include complimentary use of a nearby fitness facility and a vending machine.Grab a bite from the snack bar/deli serving guests of Candlewood Suites St Louis St Charles, an IHG Hotel.Featured amenities include complimentary wired internet access, a computer station, and express check-in. Free self parking is available onsite.Make yourself at home in one of the 94 air-conditioned rooms featuring kitchens with refrigerators and ovens. Your pillowtop bed comes with down comforters and premium bedding. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include safes and desks, as well as phones with free local calls.

We arrived on a Wednesday night, after reserving a “balcony” room with two double beds. Our party included two adults and two children (as confirmed via our online booking). Upon arrival our room had only three sets of towels. Upon contacting the front desk, we were told that we could come down to pick up additional, as they didn’t have staff to deliver. We DID notice a housekeeper cleaning “front of house” areas, but evidently delivering items to guest rooms wasn’t part of her job description. Our room did NOT have a balcony. It wasn’t of major importance to us, however, we DID pay more (per room night) for this feature. When it was brought it to the attention of the front desk (“manager” Alicia or Amanda?), she kindly adjusted our rate. However, when checking out on Sunday, we found that while 3 nights were “adjusted” appropriately, our Thursday night rate was actually increased $20. This was above and beyond our quoted balcony room rate. (We were in a standard room for the duration of our stay.) This concern was brought to the attention of the front desk clerk working on Sunday morning. She explained that her “manager” wouldn’t be in until mid-afternoon, and she had no “access” or rights to adjust room rates. We find this unacceptable- not having a Manager on Duty “on site”, who can handle guest problems during a Sunday morning (mass) checkout. The clerk we spoke to did not apologize, and seemed indifferent to our concern. Also observed in the lobby was (what appeared to be) a non-hotel guest “transient” sitting on the couch and “tweaking” (rocking, talking to self, urinated on carpeted floor). The person asked us for money, and hotel staff appeared to allow this person’s presence in their lobby setting (rather than encouraging her to “move along”. Is this common practice? The hotel decor is beautiful, and the landscaping well-kept (sprinkler system was working throughout out stay). Parking lot was to be resurfaced. Our key cards didn’t work on several occasions, thus causing us to return from 7th Floor to front desk for reprogramming. Lastly, the majority of the sandwiches, salads, and wraps in the sellf-serve cafe area had reached their expiration dates. But, the breakfast buffet offered within the lower level dining area exceeded our expectations. This property has much potential. However, management and staff will have to pay better attention to detail if they hope to advance to the next level!

I'll start with the positives of the stay. The front desk staff were very helpful and nice, and apologetic when I mentioned something. They did the best they could. It seemed like the front lobby was busy all of the time, and they were very attentive to the guests needs. I was however, a bit disappointed in this stay. I booked the stay for a quick weekend getaway with a friend. I had asked for the top floor, and a quiet room. The hotel was booked solid it seemed so we couldn't have a room the top floor. I booked on the 19th and our stay was for the 24th through the 26. The room we were given was an accessible room on the first floor facing the interstate. I didn't ask for an accessible room, so maybe we were placed there as a last resort. There was absolutely no quiet. The room next to, or across from, us had their television on all night long at what seemed to be full volume on our first night there. Around 4am, they finally turned the tv off. The noise from people in the hallway, the people walking by our window, the neighboring rooms tv and the interstate, made for a very not quiet stay. Maybe it is quieter on the other side of the hotel, but we had zero sleep the 24th. Cleanliness: When we arrived, there was hair on the sheets, and the bathroom floor was so sticky that I asked the front desk staff for towels so I could clean the bathroom floor. I am certain it was just too much cleaner, so I wet the towels in just water and wiped the floor clean of stickiness. Additionally the carpet coming into the room looked extremely dirty, and there was very clearly something on the carpet in between the beds. The carpet seemed so bad, that we tossed towels on the floor to walk on instead of walking on the carpet. The top of the refrigerator needed attention also, there was sugar or crumbs in the grooves on the top of the door. The breakfast area was not kept clean during the breakfast, the hot water for tea was cold, and the breakfast was very lack luster. My friend did say the waffles were delicious and I just had the frosted flakes and a banana. I did mention all of these things when I checked out, and the staff at the front desk was again very apologetic. I don't usually write reviews that are this critical. I think that with just a little more oversight, and cleaning or replacing the carpet, things would be improved quickly. The hotel was in a location that allowed easy, quick access to the historic main street shops and trail. We had a great time at the new Main Street Honkytonk, a good salad and sandwich at the Bike Stop, and we did use the 10% off coupon at Texas Roadhouse. Overall it was a good trip, but the hotel stay could have been better.

When you stay at WoodSpring Suites St Louis St Charles in St. Charles, you'll be in the historical district, within a 10-minute drive of Ameristar Casino St. Charles and Hollywood Casino Amphitheatre. This hotel is 7.3 mi (11.7 km) from Hollywood Casino and 8.4 mi (13.6 km) from Westport Plaza.This hotel has 4 floors in 1 building and offers designated smoking areas. Recreational activities include bicycle rentals nearby.Featured amenities include laundry facilities, an elevator, and a vending machine. Free self parking is available onsite.Make yourself at home in one of the 121 guestrooms, featuring kitchens with full-sized refrigerators/freezers and stovetops. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as desks and separate sitting areas.

Hi, generally in the past it hasn’t been too bad but sadly this time I have to say something. The comforter had what looked like a vomit stain dried up. There was a child’s lid to a juice drink at the edge of bed. The floor was not vacuumed. Long story short.. I sanitized the room because it needed to be..I wiped down everything.. and used my own blankets from the car. I brought my mom there who is going thru dementia and I wanted to spend time with her. Soda machine on our floor was down. No regular coffee pods .. 😔 I thought someone should know.

When you stay at Embassy Suites by Hilton St. Louis St. Charles in St. Charles, you'll be connected to the convention center, within a 5-minute drive of Ameristar Casino St. Charles and Hollywood Casino Amphitheatre. This hotel is 4.9 mi (7.9 km) from Hollywood Casino and 7.2 mi (11.5 km) from Westport Plaza.Enjoy recreational amenities such as an indoor pool and a fitness center. This hotel also features wireless internet access (surcharge), gift shops/newsstands, and wedding services. Guests can catch a ride to nearby destinations on the complimentary area shuttle.Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. Quench your thirst with your favorite drink at the bar/lounge. A complimentary buffet breakfast is served on weekdays from 7:00 AM to 10:00 AM.Featured amenities include wired internet access (surcharge), a business center, and limo/town car service. Free self parking is available onsite.Make yourself at home in one of the 296 guestrooms featuring refrigerators and LCD televisions. Your bed comes with premium bedding, and all rooms are furnished with sofa beds. Wireless internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers.

When I booked the Hotel for my best friend's visit I was told they have a standard airport shuttle for $15 flat fee. This was a key component for a satisfying stay this far from St Louis airport, near me, and still provide a reasonable way to hop out of town and back to work after her vaca to enjoy the wonderful Chihuly glass exhibit showing at Mo Botanical Gardens. Needless to say, even though the gym, swim & jacuzzi facility are great, this is a deal breaker since the Uber is $60 to $70. No reason to misinform a customer, very disappointing and unprofessional. Won't recommend but warn my friends instead.

My daughter and I stayed here during a soccer tournament over Labor Day weekend. The staff was friendly, the beds were comfortable, and the hotel was clean. The parking garage is a great parking option. The location was very convenient to the highway. Would definitely choose to stay here again.