Guest User
April 16, 2024
Booked a three night stay at this hotel on 11th April 2024, on arrival to this hotel we was only then informed that the Swimming pool was not in use due to it being seasonal, to which we was not informed of and we only booked this hotel due to it having a pool so we was very disappointed. We informed them we was not informed of this on your website and the two receptionist just looked at each other and said its seasonal. the next day we went to reception to inform them that the heated tail rail and air con was not working in our room number 86 to be told they was looking into this and we complained three times only to be fogged off and nothing was done to rectify the problems. To which we found this very disappointing and it ruined are break away. We emailed the hotel to complain about the issues we had when we returned home but they didn't even have the courtesy to email us back.