Bor Hotel by Karisma

From the moment we arrived, the staff were kind, courteous, welcoming and exceptionally well trained. Two members of the front desk team even used their personal phones to make enquiries for us about various activities and reserved us tickets for both the Golden Gondola and Sargan 8 train. The finish of the property was exceptional, from the moment you enter from the underground garage, the smell is exquisite; our floor in particular, smelt incredible. We had food in the lounge on the ground floor, enjoying a game of chess. Our server was well spoken, educated about the food and made us feel like there wasn't anything that was too much effort. The pumpkin soup was beautifully made and we both adored our desserts. The Pear Crumble was to die for. After dinner we watched the sunset from our terrace and then went to the spa to enjoy the pool and the saunas. The pool felt very cool at first but after being in the saunas and steam room, was a perfect temperature. Breakfast in the morning was wonderfully laid out with hot and cold options with a chef who could also prepare various egg dishes. The coffees were well made and delicious, as you would expect in Serbia, and they even treated us to a traditional local dish that I can only describe as an oozy cheesy, butter bread roll that was moorishly salty and umami. The staff genuinely remembered us and made us both feel welcome and listened to which, having worked in hotel management myself, is not something you teach, I hope the managers and owners know how outstanding their team is. Only critique was that there was some sort of party happening in the rooftop restaurant, a floor above us, that went on until 00:30; we were not pre-warned about this so it was disturbing in the evening. Staff did apologise for the noise, in the morning.