Yueqi Hotel

I booked a room online, arrived at 11 o'clock, and they said there were no rooms. When it was almost 1 o'clock, they said there were still no rooms. They asked me to wait in the lobby or pay extra for an upgrade. They walked away without saying a word, meaning I could stay there if I wanted. Why put an order online if there were no rooms? There were two small bottles of water in the room, which were not enough. They also charged 6 yuan each for two bottles of regular water. Why didn't you just go and grab some?

First of all, let me talk about the service. It is not good at all. When I went to book a room in the evening, they first gave me room 710, but the smoke was so strong that it was suffocating. Then they moved me to room 510. Who knew that the 4th floor was a banquet hall. The next day it was so noisy, with all kinds of stools being moved around and making so much noise. The key point is that when I booked the room, the front desk did not explain clearly to the guests that there was a banquet hall downstairs and it would be very noisy. If they had explained it, I would definitely not check in. Now because of the noise, I have to rest and want a refund, but they said that they have already checked in and cannot move... The key point is, I want to ask whose fault it is. It was your hotel that did not explain clearly to the guests in advance and just arranged for the guests to check in. Now that something has happened, why are you doing this? The room fee cannot be refunded because you have already checked in! Ridiculous

相當令我滿意的一家酒店，不但位置好，地鐵走過來也就15分鐘，附近有不少的餐廳，服務相當到位，前台特別禮貌，也給了我們高樓層有風景的房間，特別喜歡他家的浴室，好大好大，特別開心的一次入住，他家樓下還有自己的高端餐廳也特別棒